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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,112 Reviews
Call Service Center (203) 783-5850

1,112 Reviews of Napoli Indoor Kia - Service Center

Sort by
March 26, 2024

Excellent n professional team work n every department real clean Work be done on time. More

by ANA.CONCEPCION2000
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Rios
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Mar 27, 2024 -

Napoli Kia responded

Hi Ana! Thank you for leaving us this five-star review and kind words about our service team at Napoli Kia! We'll see you next time!

Helpful
March 16, 2024

Good, lots of options to choose from. No pressure sales Pleasant experience with the sales team More

by LILDERRY
Recommend Dealer
Yes
Employees Worked With
Curtis Smith
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Mar 18, 2024 -

Napoli Kia responded

Hi Derry! Thank you for sharing your positive experience with us! We're thrilled to hear that you found our sales team pleasant to work with and appreciated the lack of pressure at Napoli Kia. Providing a comfortable and enjoyable experience for our customers is always our priority. Drive safely!

Helpful
March 14, 2024

I had an appointment for an oil change today; Courtney was very nice and professional. She even tried her best to get me out so I wouldn’t be late for work! Thank you I made it in time!! More

by ndominica2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
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Mar 15, 2024 -

Napoli Kia responded

This is what we love to hear! We look forward to passing along your feedback to Courtney at Napoli Kia!

Helpful
March 12, 2024

As always, a positive experience. I find the inspection video very helpful in explaining and showing the car’s condition. It saves time, and I can replay it if I need to clarify any i More

by DEBORAH G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Kleiner
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Mar 13, 2024 -

Napoli Kia responded

We're glad to know you found the inspection video helpful and that Marissa was able to provide excellent service for you here at Napoli Kia. Thanks for sharing your positive experience with us!

Helpful
March 12, 2024

Jennifer was attentive. She made sure to get responses to my questions. I do appreciate her professionalism. More

by CYNTHIA7227
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Rios
Report | Print
Mar 13, 2024 -

Napoli Kia responded

We're glad to know Jennifer was able to assist you effectively at Napoli Kia. Her professionalism is something we value highly, and it's great that she could answer all your questions! Thanks for the positive review!

Helpful
March 11, 2024

Went in for an oil change. The car is now leaking. We supposedly hit something on the way home More

by Charles.revere
Recommend Dealer
No
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Mar 12, 2024 -

Napoli Kia responded

We appreciate you taking the time to review us. As we continuously strive to provide the best service for our guests, I'd like to learn more about what prevented us from earning a 5-star rating. Would you be willing to reach out directly so we can discuss this? Thank you, Reuben Burgos - Service Director - 203-787-5850

Helpful
March 09, 2024

Very clean waiting room friendly n professional employees Very Satisfied with the dealership Waiting room is excellent More

by ANA.CONCEPCION2000
Recommend Dealer
Yes
Employees Worked With
Marissa
Report | Print
Mar 11, 2024 -

Napoli Kia responded

Hi Ana! We're delighted to know that you found our waiting room clean and comfortable and that our team at Napoli Kia provided friendly, professional service. Your satisfaction is very important to us! Thanks for the great review.

Helpful
March 05, 2024

Friendly, helpful, and courteous. Visit went well and purpose I was there for was addressed and completed. More

by TOM.C.ABEL
Recommend Dealer
Yes
Employees Worked With
Peter
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Mar 06, 2024 -

Napoli Kia responded

Hi Tom C! We're glad to know that your visit went well and that our team at Napoli Kia was able to assist you effectively. Thanks for the positive feedback!

Helpful
March 05, 2024

Friendly, courteous, and professional. Visit was quick and service provided was excellent. Wait time was not an issue. More

by TOM.C.ABEL
Recommend Dealer
Yes
Employees Worked With
Marissa
Report | Print
Mar 06, 2024 -

Napoli Kia responded

Hi Tom C! We're glad to know that you found our service at Napoli Kia friendly, courteous, and professional. We always aim for efficiency without compromising quality. Thanks for the positive feedback!

Helpful
March 02, 2024

Professional and courteous Nice people, nice waiting room got the job done in a timely fashion More

by EDDIEW187
Recommend Dealer
Yes
Employees Worked With
Marissa
Report | Print
Mar 04, 2024 -

Napoli Kia responded

Thank you for your confidence in Napoli Kia, and for your business. We are grateful to have you as a customer!

Helpful
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