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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,174 Reviews

1,174 Reviews of Napoli Indoor Kia - Service Center

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July 08, 2022

Was very happy with the service departments responsiveness to my questions. Also happy with the courtesy ride they provided to and from my home. Super clean and very professional inside and out More

by C1jan66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Napoli Kia responded

Thank you for being a Napoli Kia customer! We appreciate the wonderful feedback and look forward to seeing you next time!

July 08, 2022

Service was quick and friendly. Good communication! Very thorough. I would highly recommend to my friends and family More

by SAUSTIN6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Napoli Kia responded

Thank you for the five stars! We're happy to hear that your visit with us was a positive one and we hope to see you back at Napoli Kia for all of your future auto needs!

July 08, 2022

It is a good dealership. They are quick to notice you when you arrive and try to make sure that they can provide the service that you need. More

by Bluegreenreading
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Garcia, Nathaniel Santiago
Jul 08, 2022 -

Napoli Kia responded

Thanks for the positive review! We're happy to hear that your experience with us has been a positive one and we hope to see you back at Napoli Kia for all of your future auto needs!

July 07, 2022

Courteous very helpful availability of appointment is appreciated service department is quick and on time More

by KSCIOLETTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Napoli Kia responded

Thank you for visiting us here at Napoli Kia! We appreciate your support and hope we have the opportunity to serve you again in the future!

July 06, 2022

I continue to be impressed by Napoli service. They always do exactly what I ask. More

by MN0802
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Napoli Kia responded

Thanks for the five stars! We're honored to hear that your experience with us here at Napoli Kia was such a positive one and we hope to see you back for all of your future auto needs!

July 02, 2022

Awesome service all the way round. From Denise who sold us the van to the woman took in the van for an oil change. He listened to my concerns and answered and addressed all of them. F5 More

by timetoflybutterfly
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise
Jul 05, 2022 -

Napoli Kia responded

Denise takes great pride in providing five-star care to our customers, and we're so happy that she and the rest of our team have made every visit to Napoli Kia so great! Thank you for being part of our family!

July 02, 2022

The dealership is user-friendly very clean the staff was very helpful and the work was done in a timely matter More

by Mucciksn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Luzardo
Jul 06, 2022 -

Napoli Kia responded

We appreciate you leaving us your great feedback and are glad we've earned your respect. We look forward to assisting you again in the future! Thank you! - Napoli Kia

July 01, 2022

So nice and easy to work with. Pleasant experience! Will go again when I need work done. More

by SUSANS4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar
Jul 05, 2022 -

Napoli Kia responded

Thank you for taking the time to share your review! We look forward to seeing you next time at Napoli Kia!

June 30, 2022

The workers does not take there jobs seriously. They waste a lot of time and they don’t go all the way out to get people a courtesy or a rental vehicle. And the work is rushed. More

by SHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer Rios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Garcia
Jul 19, 2022 -

Napoli Kia responded

Hi Shan, thank you for taking the time to share your review. We're sorry to learn of your negative impression of our team and would like the opportunity to discuss your experience further. Thanks, Ruben Burgos - Service Mgr - 203-787-5850

June 29, 2022

Josh was really amazing and helpful. Thank you so much for your help and getting me out quickly! More

by SARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Jun 29, 2022 -

Napoli Kia responded

Thanks for the five stars, Sara! We're happy to hear that Josh could assist you during your visit with us and we hope to see you back here at Napoli Kia for all of your future automotive needs.

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