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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,174 Reviews

1,175 Reviews of Napoli Indoor Kia - Service Center

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August 25, 2022

Love getting my car serviced here! I wouldn't go anywhere else. Service is always fast! More

by CELESTEVICENTE72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Napoli Kia responded

Thanks for the five stars, Celeste! We hope to see you back here at Napoli Kia for all of your future auto needs!

August 25, 2022

Very efficient quick fast service. We love the car we bought and our salesman Dave is top notch. Highly recommend sales and service. Thanks More

by punkieo57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Napoli Kia responded

Thanks for the five stars! We're honored to hear that Dave could assist you during your visit with us. We hope to see you back for all of your future automotive needs! -Napoli Kia

August 25, 2022

Jenn in the service department is always friendly and helpful in getting my Mercedes taken care of a back on the road quickly More

by stuartwalls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Napoli Kia responded

Thanks for the five stars, Stuart! We're glad to hear that Jenn could assist you during your visit with us here at Napoli Kia. We hope to see you back for all of your future automotive needs!

August 24, 2022

The services department is professional and punctual. The only issue is that it is more expensive than going to a mechanics garage. More

by RCOLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Napoli Kia responded

Thank you for the review and feedback. We appreciate your business and hope to see you again next time here at Napoli Kia!

August 24, 2022

Service on time. No problems. Service was completed in an hour. Attendant was very helpful! More

by NANNYCAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Napoli Kia responded

Thank you for sharing your experience! We appreciate you visiting us here at Napoli Kia and hope we have the opportunity to serve you again in the future!

August 23, 2022

This dealership is a gal like me best dream! Great customer service and very reliable ;) More

by MARVELOUSGOD-1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Napoli Kia responded

Thank you for the wonderful five-star review! We're so happy we could help you enjoy your visit to Napoli Kia!

August 19, 2022

Great service and got my car back in less time than predicted. Will be back for service in the future. More

by donlin1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Aug 19, 2022 -

Napoli Kia responded

Thanks for giving us the opportunity to earn your business! We look forward to seeing you again next time here at Napoli Kia!

August 17, 2022

Very friendly and professional. Still need to get the repairs done when the parts come in. More

by Eevacope
Recommend Dealer
Yes
Employees Worked With
Joshua
Aug 18, 2022 -

Napoli Kia responded

Thank you for the great feedback and rating! We look forward to seeing you again at Napoli Kia!

August 17, 2022

multiple repairs that were NOT actually repaired. Truly poor performance and service. $800 spent, drove it off the lot and the issue is unresolved. Definitely not road tested. HUGE INCONVEN More

by WHITNEYWOODS1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
josh
Aug 22, 2022 -

Napoli Kia responded

Hello - we're sorry to hear you're continuing to have issues and would like the opportunity to get some additional details from you so we can look into the situation with our team. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

August 16, 2022

I dropped my car off the night before, left the keys in the box, and they called to confirm what was being done in the morning. Awesome job! Only thing that would be helpful is to have direct number to con More

by adorybull1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Power
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Napoli Kia responded

Thank you for sharing your experience! We appreciate the feedback and hope we have the opportunity to serve you again in the future. Take care! - The Napoli Kia Team

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