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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,174 Reviews

1,174 Reviews of Napoli Indoor Kia - Service Center

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September 22, 2022

Took my truck there and Marissa took care of my 60k service. She was really friendly and helpful. Ill continue in the future taking my truck there after this experience More

by Zachary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa
Sep 23, 2022 -

Napoli Kia responded

Thanks for the five stars, Zachary! We're honored to hear that Marissa could assist you during your visit with us. We hope to see you back for all of your future automotive needs! -Napoli Kia

September 22, 2022

Did oil change although took a lot longer than it should have in a dealership More

by mjprior
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Napoli Kia responded

Thank you for choosing Napoli Kia! We hope to provide you with a quicker appointment next time!

September 19, 2022

They did a nice job on my vehicle I got it back n time f More

by ONEILBAXTER2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Napoli Kia responded

Thank you for the great review! We appreciate you trusting our Napoli Kia team with your business and hope we can be of service again in the future!

September 16, 2022

Recently had a recall issue with one of my cars was fixed and kia honored the recall work and replace the engine without issue More

by lauraleahs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Napoli Kia responded

Thank you for sharing your experience! We appreciate you visiting us here at Napoli Kia and hope we can be of service to you again in the future!

September 16, 2022

Great service but getting an appointment is a struggle like two weeks out to wait More

by MICKEEISE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Napoli Kia responded

Thank you for the review. We appreciate your feedback and hope we can be of service to you again in the future. Please don't hesitate to contact us directly if you have any additional questions or concerns. Respectfully, Ruben Burgos - Service Mgr - 203-787-5850

September 13, 2022

Quick and reliable service. I have never had an issue with the Napoli service department. More

by ilean2daright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Sep 14, 2022 -

Napoli Kia responded

Thank you for trusting Napoli Kia with your service needs! We look forward to your next visit!

September 12, 2022

The Napoli service coordinators went above and beyond to help document service records to support engine warranty. We greatly appreciate their support. More

by MTG544
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Napoli Kia responded

Thank you for sharing your experience! We're so glad our team was able to assist you and we hope we can be of service again in the future. Take care! - Napoli Kia

September 11, 2022

Jen in service was Great, recommenced services to keep my Optima up to date and running great. I will be back for futures service. More

by BOBKNDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer
Sep 13, 2022 -

Napoli Kia responded

Thanks for the five stars, Bob! We're glad to hear the Jen could assist you during your visit with us. We hope to see you back! -Napoli Kia

September 10, 2022

Needed to get a front seat motor replaced in my Kia Cadenza..it took a couple of visits but it now works like brand new! Thank you Jen for all you did and for being so helpful More

by JABANKS49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Napoli Kia responded

Thank you for trusting our team with your service! We appreciate you as a customer and look forward to passing along your feedback to Jen! -Napoli Kia

September 09, 2022

I found Jennifer courteous, helpful and knowledgeable They kept me update on the status of my vehicle More

by jannoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

Napoli Kia responded

Thanks for the five stars! We're honored to hear that Jennifer could assist you during your visit with us. We hope to see you back! -Napoli Kia

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