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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,174 Reviews

1,174 Reviews of Napoli Indoor Kia - Service Center

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November 06, 2022

Bought car, had to have work on it within a week. Still waiting on call More

by Mottlm72
Recommend Dealer
No
Employees Worked With
David in sales. Waiting on call back
Nov 18, 2022 -

Napoli Kia responded

We're sorry to hear about this disappointing news. Please feel free to reach out to us directly so we can try to assist. Salvatore Liuzzo - General Sales Manager - 203-787-5850

November 05, 2022

My service was quick and curious. Jose was very attentive. Thank you very much for asking 😊 More

by TREKY8OF81
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose
Nov 08, 2022 -

Napoli Kia responded

Thank you for the kind review! Jose & the team hope to see you again next time here at Napoli Kia!

November 02, 2022

I was treated with a level of excellence and professionalism…. Often explaining nthe process of lengthy wait time …. More

by bishopmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
4.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Napoli Kia responded

We're glad you had a positive experience and appreciate your honest feedback! Thank you for being a Napoli Kia customer!

November 01, 2022

No good worst costumer service dont fix nothing and dont check the problem no good More

by Luciano0423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Napoli Kia responded

Hello - I'm disappointed to see this review and would like the opportunity to discuss the situation with you in greater detail. If you have a moment, would you please contact me directly? Thank you, Ruben Burgos - Service Mgr - 203-787-5850

November 01, 2022

Prices increased. Customer service representative felt unwilling to help even though I received all my service at that location More

by MENTONISM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa
Nov 02, 2022 -

Napoli Kia responded

Thank you for sharing your review! We're honored that our team earned your 5-stars! We look forward to seeing you next time at Napoli Kia!

October 28, 2022

I’m always treated very well when I have service. And they try to get me out as fast as possible. More

by ALTIERI.JDD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salvatore Liuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Napoli Kia responded

Thank you for trusting Napoli Kia with your service needs! We're happy to hear our team continues to take such great care of you and we'll be sure to pass along these kind comments to them. Take care and we'll see you next time!

October 28, 2022

unable to fix problem after FIVE attempts and $1800 OUTRAGEOUS at best. never again, thanks More

by WHITNEYWOODS1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Napoli Kia responded

Thank you for the review. We're sorry we could not resolve your issue and encourage you to reach out directly if you'd like to discuss the situation in greater detail. Thanks again, Ruben Burgos - Service Mgr - 203-787-5850

October 27, 2022

Always great customer service. Very attentive to the needs of the customer as well as future work needed. More

by LARRYACE1223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember name but great customer service.
Oct 27, 2022 -

Napoli Kia responded

Thank you for your review, Larry! We're so happy that our team was attentive to your needs! -Napoli Kia

October 27, 2022

So far, my car is running good. They did a great job. Fixing it. Would recommend them to someone else. More

by Cox.Denise 333@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Napoli Kia responded

Thank you for the excellent review of Napoli Kia!

October 25, 2022

Great customer service! The wait was not long at all. They also have a lot of good cars on the sales floor. Looking to trade my sorento in for something bigger soon! More

by TyshikaBush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Napoli Kia responded

It's so great to hear that we've made your service visit great, Tyshika! We look forward to seeing you next time and are ready to discuss your Kia Sorento trade anytime! Take care and thank you! - Napoli Kia

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