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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,174 Reviews

1,174 Reviews of Napoli Indoor Kia - Service Center

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November 16, 2022

Excellent Express service for oil change and tire rotation and safety check Good waiting area More

by RJDARGIEWICZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Napoli Kia responded

We're glad you had such a great experience at Napoli Kia! Thank you for leaving us with such a wonderful five-star review!

November 15, 2022

Brought my Mazda Cx5 in to be fixed since that is where I bought the car. The service people were very helpful. We’re able to even get me a ride to work. They were about to fix my car and it was left clean More

by SPINOLAFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Napoli Kia responded

We're happy to hear we could take care of this for you and return your Mazda CX-5 to you all clean! Thank you for rating us five stars! - Napoli Kia

November 12, 2022

Everyone I dealt with was very friendly, helpful and courteous. Great customer service..thank you. The end More

by laguck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Napoli Kia responded

We appreciate your kind words and five-star rating for the Napoli Kia team! We look forward to assisting you again next time! Thank you!

November 11, 2022

Our salesman was excellent. The parts and service departments were a little bit disorganized. Overall, not bad. More

by DOUGJWRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Napoli Kia responded

Thank you for sharing your honest review! We look forward to seeing you next time, Doug! -Napoli Kia

November 11, 2022

This dealership is reliable and prompt with their service. I highly recommend them for sales and repairs. More

by josedepina30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Napoli Kia responded

Thank you for trusting the Napoli Kia team with your automotive needs! We appreciate your loyal business and look forward to your next visit!

November 10, 2022

Service drive workers need to be attentive! When I arrived there was no one to great me More

by Aalicea149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Napoli Kia responded

Hi Aalicea, We understand your frustration and appreciate your patience with us as we continue to experience unprecedented challenges. We hope that we can have an opportunity to hear more about your experience so we can better address these concerns and regain your confidence in us. Please reach out if you have time. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

November 09, 2022

Good service all around and was given a ride home as I had no transportation More

by LINDA_DOHERTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Napoli Kia responded

We're glad we could help, Linda! Thank you for choosing Napoli Kia!

November 08, 2022

Went in for two recalls and an oil change. Was not told the new price for an oil change because they put synthetic oil in my car now. I knew it would’ve been around $35 for an oil change and n More

by CCFONTANEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Napoli Kia responded

Hello - we're sorry that we did not provide you with clear communication regarding your oil change. If you wish to discuss this further, feel free to reach out to our team.

November 08, 2022

Very warm and friendly environment with knowledgeable employees, I had an amazing experience. Best of all i got vehicle i wanted More

by Cheynelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Sabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Napoli Kia responded

We appreciate you taking the time to leave us your kind review, Cheynelle! We're so glad you feel confident coming to Napoli Kia and look forward to seeing you again! Thank you!

November 06, 2022

I am unhappy with my service. I still here noises all the time when breaking. Everyone was polite who worked there More

by marinotherese94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa
Nov 18, 2022 -

Napoli Kia responded

Hi Therese, We're sorry to hear that you're still experiencing issues with your vehicle. Please reach out at your earliest convenience so we can remedy this. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

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