Napoli Indoor Kia - Service Center

Made an appointment and dropped off car for recall notice on brakes. David was service rep. After 3.5 hours of waiting in lounge I went to service area and David said it would be another 20 min. When he fina on brakes. David was service rep. After 3.5 hours of waiting in lounge I went to service area and David said it would be another 20 min. When he finally told me car was finished, he was apologetic and said he had no idea why it took so long. When I asked what time it went into the shop he had no idea. When I asked what they did to car, he explained they sprayed 3 can of sealant on brake lines. As part of service recovery, he gave me 2 business cards for free oil changes. However, when I dropped off car I had a check engine light on, but I told David I wasn't willing to pay the $170 charge to check engine. What's the point of having a service rep handle your service experience if he has no idea what is going on with your car and why it's taking so long. I had to drive 30 minutes to get to dealership to handle the recall, so why would I repeat that in the future for a free oil change and have to endure another long wait. A better service recovery would have been to look and what was causing the check engine light to go on. David missed an opportunity to inform me what was causing the problem and I probably would have paid to have it fixed there. I wound up going to AutoZone and had it diagnosed for free, so I know I'm dealing with a misfire on cylinders 3 and 4. Overall a very poor experience. I did not meet Mike Haveri, but I had to select someone to submit the review. More

Great service the employees are very helpful friendly and courteous… the wait time is not long courteous… the wait time is not long More

I have been continuously for the past 3 years having my vehicle serviced here, the crews are courteous professional and prompt, going over details of completed work. Waiting room is brightly lit,clean and vehicle serviced here, the crews are courteous professional and prompt, going over details of completed work. Waiting room is brightly lit,clean and stacked with refreshments and comfortable chairs. Making every visit pleasurable. More

Professional service crew that gives you the feeling that they care about you and your car. they care about you and your car. More

Very pleasant staff. Performed service in a timely manner. I will recommend to freinds & family. Performed service in a timely manner. I will recommend to freinds & family. More

Fast and very informative about the vehicle. I received my car updates in a timely manner.Great customer service. I received my car updates in a timely manner.Great customer service. More

Service dept was very accommodating and it was a pleasure and also the new video and texting about my car was great too. pleasure and also the new video and texting about my car was great too. More

Everyone was very nice. I was told it would take 1 1/2 hours and it did. I appreciated the honesty I was told it would take 1 1/2 hours and it did. I appreciated the honesty More

I very pleased with the service ,especially today with the new techniques to see what they doing the new techniques to see what they doing More

Everyone was really nice. I didn’t have to wait too long for my car . They had a nice waiting room. I didn’t have to wait too long for my car . They had a nice waiting room. More