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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,172 Reviews
Call Service Center (203) 783-5850

1,172 Reviews of Napoli Indoor Kia - Service Center

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January 15, 2023

Service department at this dealership has always been kind and friendly willing to give their best to customers needs More

by Lynn Cyrus876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa
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Jan 18, 2023 -

Napoli Kia responded

We appreciate the kind review, Lynn! Thanks for being a Napoli Kia customer - we look forward to seeing you next time!

January 10, 2023

Everything was smooth, it was quick and the way they send you a video of your car was great More

by Jniev1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2023 -

Napoli Kia responded

Thanks for reviewing your recent visit here at Napoli Kia! We're thrilled to receive your positive feedback and look forward to serving you again in the future!

January 10, 2023

Service procedures was great and the Service rider Jennifer Rios was excellent After I picked up the vehicle the fallow up by the service department is also very professional Thank you More

by keklike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2023 -

keklike responded

All good 👍

Jan 11, 2023 -

Napoli Kia responded

It's important to us to know that you had a five-star service experience! Thank you for coming to see Jennifer and Napoli Kia!

January 09, 2023

Had a great experience from purchasing our car to even getting oil changes done! Will be using them again! More

by CHARLES.B.HULSIZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
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Jan 10, 2023 -

Napoli Kia responded

Thank you for trusting Napoli Kia to provide five-star care for all your automotive needs, Charles! We hope you continue to let us make every visit great!

January 04, 2023

Every visit to the dealership I experience Polite people. Great service. The place is always clean. This is where I purchased my vehicle years ago and I made the right choice to continue business with them. More

by Sheamar anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Power
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2023 -

Napoli Kia responded

Thank you for trusting the Napoli Kia team with your automotive needs, Sheamor! We're grateful for your continued support and look forward to your next visit!

January 04, 2023

Love this dealership! Kind humans, great cars, and pets out back! What more does anyone need? My Kia Soul is the very best car i’ve ever owned, hands down. More

by karyn626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Dimatteo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2023 -

Napoli Kia responded

Thank you for the kind review! We're grateful for your continued support of the Napoli Kia team and look forward to your next visit!

January 03, 2023

front brakes,inoperable,failed emissions,burns oil excessively,-untruthful employees,why screw the little guy? More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David McKenzie,Tiago
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Jan 03, 2023 -

Dan responded

I have severe ptsd I”m a senior I am also on disability This car won’t make it through the winter,every few days it needs a quart of oil your dealership earns a lot of money from all your nice cars why do you have to be dishonest and deceitful to me. I would like to return the car and get a refund.That would be the right thing to do

Jan 03, 2023 -

Napoli Kia responded

HI Dan, give Reuben at Kia service department a call @ 203-783-5850 so he can schedule a appointment to get you in.

January 03, 2023

Ggg. vhhjj.cfgh.xcfg.ccvb Ggghh Ggghjn..f..ffg..ffvh..fg..gtu..nyhj..ttyhj..dbb.A More

by GOTHIK79
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2023 -

Napoli Kia responded

Thank you for rating Napoli Kia five stars!

December 28, 2022

Waited 2 hours and 30 minutes for a scheduled oil change. Was told an hour and no one had the courtesy to give me an update on why it was taking longer than an hour to get a simple oil change More

by hellokitty007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua
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Jan 05, 2023 -

Napoli Kia responded

We understand your frustration and appreciate you taking the time to tell us about this experience. We hope that we can have a chance in the future to regain your confidence in us and appreciate your patience during unforeseen challenges. Please give us a call if you wish to discuss these concerns with us. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

December 27, 2022

We brought our car in two times for an oil leak paid a lot of money, had to bring it in a third time cause oil was leaking out quickly. They admitted screwing it up! More

by donnietg63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Haverl
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2023 -

Napoli Kia responded

Hello - we sincerely apologize again for this situation. We hope to provide you with a more positive experience during your next oil change. Thanks, Ruben Burgos - Service Mgr - 203-787-5850

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