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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,172 Reviews

1,172 Reviews of Napoli Indoor Kia - Service Center

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February 07, 2023

The staff were great, they explained everything perfectly and were compassionate. The area to wait is comfortable More

by JUSTIN.CANDIDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Smith Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Napoli Kia responded

Thank you for the wonderful review of our Napoli Kia team, Justin! It was our privilege to serve you and we hope we have the opportunity to do so again in the future!

February 04, 2023

Great service thank you very much,excelent staff, thank you for checking my car I trust in the mechanics. More

by IVANELDURO72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Napoli Kia responded

We're so happy we could earn your confidence in our team! Thank you for being part of our Napoli Kia family! We'll see you next time!

February 04, 2023

The gentleman Peter was very nice and updated me along the way. I love the new video feature. The estimated time was pretty accurate and I’ve never experienced that at sh More

by Staymee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Feb 07, 2023 -

Napoli Kia responded

Thank you for the wonderful feedback about your recent visit here at Napoli Kia! Peter & the team hope to see you again next time!

February 03, 2023

The dealership was hospitable, polite, clean and friendly. I was in for service, pulled right into the garage. All indoors, didn't get cold at all More

by Greg
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Lovan
Feb 06, 2023 -

Napoli Kia responded

We appreciate your kind feedback for our team, Greg! The Napoli Kia team looks forward to making the next visit just as great and thank you for the awesome five-star rating! We look forward to seeing you again!

January 31, 2023

Everyone was helpful and friendly. I would definitely recommend this dealership to any of my friends. More

by billreds17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Smith Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Napoli Kia responded

Thank you for recommending our team! -Napoli Kia

January 28, 2023

I want to thank the employees of Kia for getting my car back on the road. The staff has treated me well and always kept me up to date on what was going on. More

by Dhenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
Jan 31, 2023 -

Napoli Kia responded

Thank you for the wonderful review! We're so glad we could assist you and hope you won't hesitate to reach out if we can be of service again in the future! - The Napoli Kia Team

January 24, 2023

Jennifer is the best. She always goes above and beyond to make us feel like people- not just paying customers. More

by blinskys1
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Napoli Kia responded

Thank you for rating Jennifer and Napoli Kia five stars! We look forward to seeing you back next time!

January 20, 2023

Provided great service by sending me a video letting me know what repairs needed to be made. Also explained everything thoroughly. Very friendly and kind. More

by Pinkee67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
Jan 20, 2023 -

Napoli Kia responded

Thank you for sharing your review! -Napoli Kia

January 18, 2023

Brought my Sportage in for an airbag recall. Appointment was on time and Service kept me informed of the progress. So far, very happily with the Service staff. More

by nmacero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Guarnieri
Jan 19, 2023 -

Napoli Kia responded

Thank you for visiting Napoli Kia! We appreciate you trusting us with your Sportage and hope we can be of service again in the future!

January 16, 2023

I refuse to go anywhere else. This is the best dealership out there. From Sales to service they all get 5 stars. Jennifer is the BEST service department rep there is and Denis is More

by Rcruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Napoli Kia responded

It means the world to us to be your go-to automotive resource! Jennifer and Denis look forward to assisting you again next time! Thank you so much! - Napoli Kia

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