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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,172 Reviews

1,172 Reviews of Napoli Indoor Kia - Service Center

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March 03, 2023

Lack of follow up by the service manager. High turnover rate leading to a lack of technical expertise. More

by FRENZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Haverl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

Napoli Kia responded

We take customer feedback seriously so I am grateful for your review. Would you be willing to speak with me about your experience directly? If so, please give me a call at your convenience. Thank you, Scott Haverl - General Manager - 203-877-5141

March 03, 2023

Was super easy to get to and the workers were nice! Checked everything, even more than just my oil! More

by Eric
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Napoli Kia responded

Thanks for sharing your experience, Eric! It was a pleasure having you visit us here at Napoli Kia and we hope to see you again next time!

March 02, 2023

Great service they have good staff (Jennifer) i would definitely bring the car again for service More

by CHACON21BBV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Napoli Kia responded

Thank you for your high rating! Jennifer and our team earned your 5 stars! -Napoli Kia

March 01, 2023

I was pleased woth the service and how the repairs were handled. (Pete) attention to detail was great. The only flaw that the repairs that were done did not fix the original sound or bang i hear on the le More

by Mymuma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete
Mar 03, 2023 -

Napoli Kia responded

We appreciate the shoutout to Pete and our team and hope you will reach out if you have any concerns or questions to address with us. Thank you for coming to Napoli Kia!

February 25, 2023

Had car in for 60,000 mile service. Pete did a great job explaining the process and followed up as the work progressed. Top ratings to Pete the service advisor and Nate, the Kia technic More

by ekseebs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Lovan
Feb 28, 2023 -

Napoli Kia responded

Pete, Nate, and the team appreciate you leaving us this great review! Thank you for coming to Napoli Kia!

February 24, 2023

Marissa helped me get my battery and rosters looked at and replaced and the price was not to bad and it was done the next day More

by Arthur Schultz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Napoli Kia responded

Marissa and the team are glad you enjoyed the visit, Arthur! Thank you for being a loyal Napoli Kia customer!

February 23, 2023

I like the consistency and the communication to keep me abreast of what’s happening with my car. I applaud Marissa for all her hard work in working with the warranty company and their bureaucracy to make s More

by Hennessy1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
Feb 23, 2023 -

Napoli Kia responded

Thank you for the wonderful feedback - we'll be sure to pass it along to Marissa & the team! We appreciate you visiting Napoli Kia and hope we can be of service to you again in the future!

February 23, 2023

Staff members are very helpful. Also was very professional and detailed when it came to my vehicle inspection. More

by PATCHARLES234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Napoli Kia responded

Thank you for visiting Napoli Kia! We appreciate you taking the time to share this kind feedback about your experience and hope you won't hesitate to reach out if we can be of service again in the future!

February 23, 2023

Tried to scam me into getting $1600 worth of work done and got a second opinion just to find out the car has zero issues. More

by M3G111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter
Mar 08, 2023 -

Napoli Kia responded

Thank you for reaching out. I'm sorry to hear you're not satisfied with the service provided by our team and encourage you to contact me directly if you'd like to discuss the situation in greater detail. Respectfully, Ruben Burgos - Service Mgr - 203-787-5850

February 20, 2023

My car took 3 weeks to be fixed and was returned dirty. Also, things inside the car were taken out and not put back. More

by Kit18kat18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Napoli Kia responded

Thank you for reaching out. We're sorry to hear about these concerns and would like the opportunity to discuss them with you in greater detail. When you have a moment, would you please contact me directly? Thanks again, Ruben Burgos - Service Mgr - 203-787-5850

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