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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,172 Reviews

1,172 Reviews of Napoli Indoor Kia - Service Center

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March 30, 2023

Outstanding service, highly recommended. Very friendly and professional. The video that is provided, makes it more trustworthy and show you what the mechanics are doing to your car. More

by ac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Napoli Kia responded

We are so happy your service experience earned us five stars! We hope that you continue enjoying your vehicle and look forward to your next appointment! Thank you! - Napoli Kia

March 29, 2023

I love my Kia repair men they get you in and out with any questions they answer your questions great customer service Keep up the great work Carol Fredericks More

by CJMOON315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Napoli Kia responded

Thank you, Carol! We're so happy the Napoli Kia team could make this a five-star experience for you!

March 29, 2023

Very nice people and they did very good job in my carr , it’s running perfect, thanks so much More

by Veronica uzabeaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Napoli Kia responded

We are proud to be part of your automotive journey, Veronica! Thank you for coming to Napoli Kia!

March 27, 2023

Your staff was very polite and very on top of everything no complaints at all be back soon More

by ANTHONYPIGNATARO55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Napoli Kia responded

Thank you for the kind review! It was a pleasure having you visit us here at Napoli Kia and we look forward to seeing you again next time. Take care!

March 26, 2023

i didn't get a new date/milage sticker for next oil change, also i wasn't told about failing the alingment test, nor was i told if problem was addressed. More

by CORYLEGAULT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Napoli Kia responded

Thank you for taking the time to share this feedback. I'm sorry to hear your recent visit wasn't up to our usual standards and encourage you to contact me directly so we can discuss these items in greater detail. Respectfully, Ruben Burgos - Service Mgr - 203-787-5850

March 25, 2023

You did a good job on the car. Thank you. you did a good job on the car. Thank you. More

by EDWINACOLON5A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2023 -

Napoli Kia responded

It was our privilege to serve you! Thanks for trusting the Napoli Kia team with your vehicle and please don't hesitate to reach out if we can assist you with any future automotive needs. Take care!

March 22, 2023

Communication was top knotch! ! And they kept me updated on what my car needed!! Thank you More

by Kbonetjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Napoli Kia responded

It was our privilege to serve you! Thanks for trusting Napoli Kia with your vehicle and please don't hesitate to reach out if we can assist you with any future automotive needs!

March 21, 2023

I purchased the vehicle at Napoli and have had it serviced here throughout. The service has been great and the people go out of their way to make it a good experience I would recommend Thank you More

by PZELLE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa was my representative
Mar 23, 2023 -

Napoli Kia responded

Thank you for trusting the Napoli Kia team with your automotive needs! We appreciate your kind feedback and look forward to seeing you at your next visit!

March 21, 2023

the best attention and service, thank you very much for making everything easier for me. More

by MANINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Napoli Kia responded

It's our privilege to serve you! Thanks for the kind review and please don't hesitate to reach out the next time our Napoli Kia team can be of assistance!

March 19, 2023

The Service is always on time and they are professionals at their job and helpful thank you More

by EDWINR_HIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Napoli Kia responded

Thank you for sharing your helpful review! We look forward to seeing you next time! -Napoli Kia

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