Napoli Indoor Kia - Service Center

I had the car serviced a couple months ago for my 30,000 mile even though I was not even close to being at 30,000. Last week I took the car for a routine oil change at my regular garage, and they wouldn't t mile even though I was not even close to being at 30,000. Last week I took the car for a routine oil change at my regular garage, and they wouldn't touch the car due to the fact that the plug for the oil pan would not turn, because it was cross threaded when it was put in last oil change at the dealership. I immediately called the dealership & spoke to Peter, he said to bring it down. Once there he had it looked at by his mechanic, who said they would change the oil pan. I told him I wasn't paying for it as it was their mistake, and he told me I wouldn't have to pay & he would have the car washed as well. After an hour or so, he said car was all set, and I asked to see the original oil pan, so I knew the work was done, he then brought it out to show me, but when I went to get in my car, I noticed it was not washed as he said it would be. Once I got home, my husband looked at the paperwork and realized it said that I complained of an oil leak, which was definitely not the case! This is the last time I will have my car serviced by this dealership. I spent over $600 on the 30,000 mile service, which my husband said was highway robbery, and then inconvenienced by having to return to have a new oil pan put on & they lied about why it was being done. That's not very professional in my opinion. More

Never called back for info. never put next sticker on car. Was going to charge oil change .And was free. never put next sticker on car. Was going to charge oil change .And was free. More

They kept me informed about the repairs and what needed to get done. Everyone was helpful to get done. Everyone was helpful More

Why didn’t you order the part I needed when we scheduled an appointment? I figured if I went once for the same part, you would have another in stock? an appointment? I figured if I went once for the same part, you would have another in stock? More

Came in to fix some stuff in my car. Got some stuff fixed. Though there were a few hiccups. The staff were excellent. Got some stuff fixed. Though there were a few hiccups. The staff were excellent. More

Fast and got the work done on my car properly. Service agents were very courteous. Service agents were very courteous. More

KIA Napoli staff was very friendly and respectful. Although the problem was not solved, I was informed every step of tge way. I would definitely recommend them in the future. Although the problem was not solved, I was informed every step of tge way. I would definitely recommend them in the future. More

The staff is proactive and efficient. I didn’t feel like being there was a waste of time and I left feeling satisfied. I didn’t feel like being there was a waste of time and I left feeling satisfied. More

The service host was polite. The place is clean and comfortable. The service was pretty fast. I enjoyed myself alone time there. The place is clean and comfortable. The service was pretty fast. I enjoyed myself alone time there. More

Great service. .very friendly...quick a pleasant experience. Would highly recommend to a friend or family .very friendly...quick a pleasant experience. Would highly recommend to a friend or family More