Back

Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,172 Reviews

1,172 Reviews of Napoli Indoor Kia - Service Center

Sort by
May 16, 2023

They got my vehicle and information mixed up with another and told me I never went to my scheduled appointment. Then I received an email about another vehicle that I do not own and has my information attache More

by AMANDAB526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Napoli Kia responded

We're disappointed to hear that the experience wasn't up to our usual standards and appreciate your honest feedback. This is not the level of service we strive for, and we would appreciate the opportunity to learn more about what happened and assist in any way possible to make this right. Please give us a call at your earliest convenience so we can discuss further. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

May 16, 2023

Service was professional, courteous, and friendly. My car was repaired quickly and at reasonable prices More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Napoli Kia responded

Ken, thank you for sharing your experience at Napoli Kia. We're happy to hear that our team provided you with professional, courteous, and friendly service while repairing your car quickly and at a reasonable price. We look forward to seeing you again!

May 14, 2023

He let me know what was wrong with my car, he had the car serviced with Kia , Nissan I got the car back it is running like brand new car never ran like this before but one problem the engine light is back on More

by cillchris107@gmail.com
Recommend Dealer
Yes
Employees Worked With
Peter
May 17, 2023 -

Napoli Kia responded

Hi, We're so glad your vehicle is running so much smoother than before and appreciate this awesome review! We encourage you to reach out to our service team to discuss your check engine light to resolve this for you! Thank you! - Napoli Kia

May 13, 2023

Brought my Sportage in for a recall & oil change service, I was met by service rep Marissa we discussed the work to be done,& my car was ready in a timely fashion, we went over invoice & she walked me out to More

by JJE3457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa Kleiner
May 17, 2023 -

Napoli Kia responded

John, thank you so much for trusting the Napoli Kia team with your Sportage's maintenance needs! We're thrilled to hear Marissa took such great care of you during your visit and we'll be sure to let her know how much you appreciate her excellent service. Thanks for the review and please don't hesitate to reach out if we can assist you with any future automotive needs!

May 10, 2023

I was very dissatisfied with my recent 2018 Kia Sedona purchase from Kia of Milford, but Kia showed me that my business means alot to Kia of Milford and bought me out of my contract and put me in a New 20 More

by billyhunt191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Smith Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

Napoli Kia responded

Thank you for sharing your experience, Billy! We appreciate you giving us the opportunity to make things right and hope you enjoy your beautiful new Kia Forte. Take care and please don't hesitate to reach out if we can be of service again in the future! - The Napoli Kia Team

May 02, 2023

Service was easy to schedule. Work was completed in a timely manner as I waited for car. I have used them for many years as a return customer. I will be using them whenever I ne More

by TJWESTERMAN
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Napoli Kia responded

We appreciate you choosing Napoli Kia and are happy you enjoyed our easy scheduling process. Quick and efficient service is always a top priority for us, so we're happy to hear that the work was completed in a timely manner. We value your loyalty as a return customer. Thank you!

May 02, 2023

They fixed an intermittent starting problem that was on going for months thank you very much. More

by Kimanglace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
May 04, 2023 -

Napoli Kia responded

We're so glad we could resolve your issue! Thanks for trusting the Napoli Kia team with your business and please don't hesitate to reach out if there's anything else we can do for you!

April 28, 2023

Great service friendly glad they inspect my vehicle. Ease of making an appointment. Love coupons in the mail for oil changes. More

by MICPOPIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Napoli Kia responded

We're thrilled to see that our team provided great and friendly service while inspecting your vehicle. It's fantastic to know you found making an appointment easy and appreciate the coupons we send in the mail for oil changes! We hope to see you soon! Thank you! - Napoli Kia

April 28, 2023

I thought the service at Napoli Ikea was great and the text were professional and courteous. More

by FMARTIN1718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Napoli Kia responded

Thank you for the wonderful feedback! We appreciate you visiting us here at Napoli Kia and hope to see you again next time!

April 25, 2023

I came for service on my car. I was pleased with Peter. My car was ready within the time he stated. He was very pleasant and made me feel comfortable. More

by evMissyelynmcbean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Apr 26, 2023 -

Napoli Kia responded

We're thrilled to hear that Peter provided you with a pleasant and timely service experience, Missy! It's always our goal to ensure our customers feel comfortable while they wait and we're happy to succeed this time! Thank you for choosing Napoli Kia!

...
37
...