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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,172 Reviews
Call Service Center (203) 783-5850

1,172 Reviews of Napoli Indoor Kia - Service Center

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June 06, 2023

Broke a part when lifting for install of recall safety part. Refused to fix without paying $700. First and last time at this dealer! And plan on posting on all social media photo of part you broke! I’m su More

by Dlsrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
My son was there don’t know all the names assigned with this terrible service department
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Jun 06, 2023 -

Dlsrd responded

This service center was the worst our family has ever experienced and we are in our late 60’s. We paid $700 to fix a part you broke on the lift and had to pay AAA $50 to tow it to Trumbull. First time there as we are from NJ. My son was there for recall and oil change as FT grad student at Sacred Heart.

Jun 30, 2023 -

Napoli Kia responded

Thank you for reaching out. Please contact me directly so we can discuss this situation in greater detail. Respectfully, Ruben Burgos - Service Mgr - 203-787-5850

June 02, 2023

Whenever I had a situation with my car. Napoli always accommodated me even though they were very busy they found the time to accommodate me even on short notice More

by jcastro2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
1.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2023 -

Napoli Kia responded

Thank you for taking the time to share your experience working with our team at Napoli Kia! We appreciate your high rating and look forward to seeing you next time!

June 02, 2023

Service dept met me on time completing work in time as they had told me More

by KATIESUE-49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
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Jun 06, 2023 -

Napoli Kia responded

We're glad we could complete this service on time for you! Thank you for choosing Napoli Kia!

May 31, 2023

So far service is good and sale’s people dinners and sale’s manager is very nice they offer nice service More

by ch619619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2023 -

Napoli Kia responded

We love hearing that you enjoy visiting our team! We hope to see you again at Napoli Kia! Thank you!

May 29, 2023

They might need more technicians. My car needed a starter suddenly so had no appt for. It took a week to complete. No loaners seem to be available. Auto concerns were mostly addressed More

by lfeczko53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter, Courtney and don't have tech's name
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May 30, 2023 -

Napoli Kia responded

Thank you for taking the time to leave feedback on your recent experience at our dealership. We're glad to hear that our staff treated you courteously and that your concerns were addressed, but we apologize for any inconvenience caused by the repairs to your car. It's always our goal to have our guests back on the road as quickly as possible. If there's anything else we can do to assist you, please don't hesitate to reach out. Thank you again for choosing Napoli Kia. Ruben Burgos - Service Mgr - 203-787-5850

May 27, 2023

Missed my first appointment Napoli KIA take me in without new appointment and updated my anti theft software Charles Krasznai More

by CHARKRASZNAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

Napoli Kia responded

We're glad we could accommodate you and take care of the anti-software update for you, Charles! We hope to see you back at Napoli Kia next time! Thank you!

May 30, 2023 -

CHARKRASZNAI responded

charkrasznai@aol.com

May 30, 2023 -

CHARKRASZNAI responded

Great job

May 30, 2023 -

CHARKRASZNAI responded

Great Job

May 24, 2023

Your ladies in the Service Dept were so very friendly and helpful to me the last time I was there.;and your Service Dept went beyond my expectations to fo a great job More

by CHARLENE86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023 -

Napoli Kia responded

Hi Charlene, We're glad our service team made this a great experience for you! We look forward to seeing you for your next appointment! Thank you! - Napoli Kia

May 23, 2023

Courtney, who greeted me in Service when I arrived, answered all my questions and was very polite and professional. Everyone in Service is always great when I bring our vehicle in. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney, in Service, was great!
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May 25, 2023 -

Napoli Kia responded

Nick, we're thrilled to hear that Courtney & the team provided you with such a pleasant visit! Thanks for trusting Napoli Kia with your vehicle's service needs. We look forward to seeing you again next time!

May 18, 2023

Great place to a car, staff members very helpful, services area needs to improve. Thank you More

by MIR833
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2023 -

Napoli Kia responded

Thank you for your honest feedback. We apologize that you are unsatisfied with our service facilities and will pass along your comments to the rest of our team.

May 16, 2023

Best service I ever received from a dealership! I highly recommend Kia Napoli to anyone! More

by aperch33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Sabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa
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May 18, 2023 -

Napoli Kia responded

Wow, we're thrilled to hear our Napoli Kia team provided you with such exceptional service! Thank you for your business and please don't hesitate to reach out the next time we can be of assistance!

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