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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,172 Reviews
Call Service Center (203) 783-5850

1,172 Reviews of Napoli Indoor Kia - Service Center

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August 15, 2023

Excellent Price for Service. Better then local shops. OEM parts and Kia warrantee. Have been using them for 7 1/2 yrs and never disappointed. More

by TJWESTERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Napoli Kia responded

We're happy to know that you've been satisfied with our service and pricing at Napoli Kia over the years! We appreciate your loyalty and look forward to continuing the great work. Have a great day!

August 15, 2023

They made my car feel worst than it was. after I spend 4700 to fix it More

by russ bellamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 13, 2023

I was a day early like a dope but Napoli fit me in! !! Great service and staff. More

by Katep4uandme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2023 -

Napoli Kia responded

Hi Kate! Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Napoli and that our team was able to accommodate you. Hope to serve you soon.

August 11, 2023

Great service. Thank you Denis Fidalgo for being so helpful and taking the time to answer my questions! More

by ady_lpz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Napoli Kia responded

Hey Ady, we're delighted to hear that Denis was able to provide you with great service at Napoli Kia. We appreciate your feedback and see you again! Have a great ride!

August 10, 2023

So disappointing in everything about the car …from the first day I got it may 22 and , seems like no one helping me about the situation about the car … More

by suetanya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 09, 2023

They listened and took time to understand the problem. They provided a free loaner. It took longer than I was hoping but in the end the repairs were covered and I had a free loaner. More

by slappongraphics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Smith Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky was a technician?
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Aug 09, 2023 -

slappongraphics responded

I would recommend Napoli Kia to anyone. Sales staff was helpful and the service department was organized and helpful.

Aug 10, 2023 -

Napoli Kia responded

We really appreciate you taking the time to leave Napoli Kia this awesome review, thank you!

August 05, 2023

Was without my car for 3 weeks for something that should only take 1 to 2 days to repair. More

by moyherjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
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August 02, 2023

I do not make recommendations about anything. People should decide for themselves on what they want. More

by MartyP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2023 -

Napoli Kia responded

Hi Marty, We appreciate your honest feedback and hope you will reach out to us if there is any additional information you wish to share with us about your visit. Thank you. - Napoli Kia

August 02, 2023

The young girl that waited in us not Jennifer was not very thorough we received no sticker telling us when our next service was we received no receipt saying what was done to the car. It wasn’t very good More

by JOEBRANCO1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Haverl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 02, 2023

I love Jen in the service department, she’s so helpful & very pleasant. She’s an asset to Napoli Kia More

by tahaper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Napoli Kia responded

Hi Tahaper! Thank you for leaving us this five-star review. We appreciate your kind words about Jen from our team at Napoli Kia! Jen is indeed an asset to our team.

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