Napoli Indoor Kia - Service Center

My car was vandalized and almost stolen. I brought the car to Napoli to have it repaired. It took a month for me to get my car back, only to realize that the computer technology doesn’t wo I brought the car to Napoli to have it repaired. It took a month for me to get my car back, only to realize that the computer technology doesn’t work the way that it should. Usually, I am happy with their service. This is not the case in this instance. Are they understaffed, are there too few parts due to the alarming rates that Kias and Hyundais are being vandalized and stolen; or is it that they just don’t care? Something isn’t right and I’m upset about it. More

My response keeps getting DELETED! Horrible experience without car after tow 1.5 months. No calls from them I had to call them. Finally looked at it 28 days on repair lot. Could not f Horrible experience without car after tow 1.5 months. No calls from them I had to call them. Finally looked at it 28 days on repair lot. Could not find what was wrong AAA tow to local mechanic then Geico tow due to engine not working. Kia corporate told us to pick it up and get second opinion. Major problems accelerating asked Napoli to take it on highway according to mileage they lied as they did not! More

Your phone system is terrible it took me two days to finally make a appointment I would go into this young ladies mailbox and never got a response I have been a customer of Napoli motors for years you h finally make a appointment I would go into this young ladies mailbox and never got a response I have been a customer of Napoli motors for years you have to get this fixed I hope someone reads this if you would like to speak with me Ralph gangi 203 556 0816 More

Excellent service visit today, 9/6/23. Had several things done to my 2017 Forte, Jen is a pleasure to deal with; very professional, very thorough and very helpful.. I typically schedule Had several things done to my 2017 Forte, Jen is a pleasure to deal with; very professional, very thorough and very helpful.. I typically schedule my service appointments with Jen and on days I know she will be present. This way I know I will be in good hands. More

What a way to start a business partnership. Napoli found a way Not to honor the warranty. Instead of saying we'll take care of this Mr Terenzio. I am out $350. "You should take this matter up Napoli found a way Not to honor the warranty. Instead of saying we'll take care of this Mr Terenzio. I am out $350. "You should take this matter up with Vroom" For regular service I'll consider going somewhere else. I sure would never buy a car from Napoli More

It was excellent customer service from Marissa and the oil change person thank you all oil change person thank you all More

Let me repeat the prior comments posted but for reasons unknown are not staying posted publicly. Napoli was the worst service experience we have ever had. I have used two Kia service departments in NJ and unknown are not staying posted publicly. Napoli was the worst service experience we have ever had. I have used two Kia service departments in NJ and give them both perfect ratings. Napoli kept the car until 2 days before 30 which would have resulted in filling a CT department complaint when they contacted me after 28 days “couldn’t find anything “ after AAA and Geico towed it from a mechanic who said their was an engine problem. I asked them to take it on the highway the mileage report they gave me two weeks later showed they didn’t take it anywhere although they lied and said they did. The car still displays significant problems accelerating and we were told be Kia Corporate to “get a second opinion”! In summary they also lied saying they do “500 of these engines a week” when they had only a few cars on the repair lot. No car for a month and a half with nothing done after a tow to Milford from Jensens repair in Trumbull because of a dead engine. More

Work done professionally and with transparency for what was needed. Car drives great now! No issues at all. was needed. Car drives great now! No issues at all. More

I was pleased with his professional way. he help me Thank you for Kia of Milford he help me Thank you for Kia of Milford More

I bought my car In for a recall issue. They were Friendly and the service was quick!! Very thorough in their explanation. They were Friendly and the service was quick!! Very thorough in their explanation. More