Napoli Indoor Kia - Service Center

The service center was great, they kept me informed and the wait time was reasonable. the wait time was reasonable. More

Friendly knowledgeable and caring dealership. Comfortable waiting room while you wait for service to be complete Comfortable waiting room while you wait for service to be complete More

Good communication, quick service of vehicle and dealership employees very pleasant Service is easy to schedule and at a time convenient for me. dealership employees very pleasant Service is easy to schedule and at a time convenient for me. More

Great experience at Napoli Kia for my first service. Friendly & accommodating. Nice, big waiting area with TV and coffee made waiting very comfortable. Friendly & accommodating. Nice, big waiting area with TV and coffee made waiting very comfortable. More

I was very pleased with the buying experience. Napoli stands behind their cars and did what they said they would do for us. Staff was very nice to deal with. Napoli stands behind their cars and did what they said they would do for us. Staff was very nice to deal with. More

I have never been happier with dealership I’ve been to. The service dept excellent and kind. They do a excellent job. The service dept excellent and kind. They do a excellent job. More

Good quality work and service manager Melissa explains everything to you so you can decide if you want to make the repair everything to you so you can decide if you want to make the repair More

Smooth as usual, fast. Courteous staff. Peter was very helpful. Oil change, tire rotation, recall, and anti-theft software installation, I did not receive the standard red Courteous staff. Peter was very helpful. Oil change, tire rotation, recall, and anti-theft software installation, I did not receive the standard red Kia anti-theft software installation window stickers. Replied to service text to inquire about. More

I am extremely dissatisfied and frustrated with my recent experience at Napoli Kia Milford. I brought my 2015 Kia Sportage in for service due to an engine issue, and the entire ordeal has been nothing short experience at Napoli Kia Milford. I brought my 2015 Kia Sportage in for service due to an engine issue, and the entire ordeal has been nothing short of a nightmare. I had scheduled my appointment for 09/01/2023, but the service center held onto my car until 09/15/2023 without providing any updates or resolution. It was very difficult for me to get a hold of them during phone calls they placed me on holds and don't even care to call back. To make matters worse, after two weeks of waiting, they informed me that they wouldn't honor the engine-related recall, leaving me with no choice but to pay $212.69 for the diagnostic fee. When I decided to retrieve my vehicle, I had to incur an additional cost of $180.18 for a tow truck. What's even more infuriating is the state in which I received my car. Several essential parts were missing, and it was clear they hadn't put my vehicle back together properly. Spark plugs were removed, and the air intake was missing, completely disrupting the functionality of my car. I trusted Napoli Kia Service Center to take care of my vehicle, and instead, they not only refused to address the recall issue but also returned my car in a completely unacceptable condition. This experience has caused me immense stress and inconvenience, and I cannot, in good conscience, recommend this service center to anyone. If you are reading this I do not want to do business with you. All I ask is refund what I paid to you and cover up my towing expenses. It has been a horrible experience with Napoli Kia Milford. More

This is the best dealership we have ever experienced in our 15 years driving. Thank you our 15 years driving. Thank you More