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Napoli Indoor Kia - Service Center

Milford, CT

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1,172 Reviews of Napoli Indoor Kia - Service Center

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October 19, 2023

My day was amazing. There was excellent service provided and the people were very nice. More

by Ndiaga Gaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Napoli Kia responded

Ndiaga, This is great to hear! We're so happy to have you in the Napoli Kia family and look forward to seeing you next time! Thank you!

October 18, 2023

My experience at Kia Napoli was amazing. I took my car for oil change and they didn’t charge me anything. Is not the first time that they do this to me. They always provide a good costume More

by Portugal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Napoli Kia responded

We're delighted to know that you had an amazing service experience with our team at Napoli Kia! Thanks for the shout-out! We'll see you next time. Safe travels!

October 18, 2023

Love the video,of engine,brakes and tires inspection. Plus recommendation to replace air filter. More

by Patchris27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Napoli Kia responded

Thank you for sharing this positive feedback! Our Napoli Kia team appreciates your business and looks forward to serving you again in the future!

October 17, 2023

Courtney is great! Always thorough and I trust her. I do think these surveys are obnoxious though every time I come in for service. More

by pesposito5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Esposito
Oct 18, 2023 -

Napoli Kia responded

We're glad to know that Courtney has earned your trust here at Napoli Kia! We appreciate the feedback on our surveys, and we'll take it into consideration. Thanks for sharing your thoughts with us! Safe travels!

Oct 19, 2023 -

pesposito5 responded

Ok

October 14, 2023

Move the restrooms closer to the waiting area. Now it’s very inconvenient. You don’t cater to the customer and there are old folks and disabled persons I saw having to walk a long way. The staff i More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Haverl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Napoli Kia responded

Mike, thank you for taking the time to share this review. We appreciate your feedback and will take it into consideration moving forward. If you have any additional questions or concerns, please feel free to contact me directly at your earliest convenience. Respectfully, Reuben Burgos - Service Director - 203-787-5850

October 13, 2023

I had a wonderful experience at Kia! Everyone was so nice and helpful. And very prompt! More

by laurihachey@intdesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Napoli Kia responded

This is great to hear, Lauri! Thank you for coming to Napoli Kia!

October 11, 2023

Excellent will be back love the hospitality everyone is sowirm and friendly love great place 👍 More

by DEECARGIL123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Napoli Kia responded

Thank you for rating Napoli Kia five stars, Dee! We hope that you return for your next service appointment! Take care!

October 11, 2023

Great customer service. I will recommend this service center. I was in and out the service center without delay. More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa Kleiner
Oct 12, 2023 -

Napoli Kia responded

We're glad to know you had a positive experience at our service center! Thanks for recommending Napoli Kia, and we appreciate your support.

October 11, 2023

This dealership is especially friendly and courteous. They answer all questions with information that assists in making decisions about making a purchase. More

by Donnaramac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Dimatteo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Napoli Kia responded

We're glad to know our team at Napoli Kia was able to provide you with the helpful information you needed. Thank you for your kind words!

October 05, 2023

Dallas was excellent I’m so greatful it was a awesome experience thank you for making my son happy More

by seanpitt119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Napoli Kia responded

Hey Sean, thank you for the positive review! We're thrilled to hear that Dallas provided excellent service and that you had an awesome experience. We'll see you next time! Have a great ride!- The Napoli Kia Team

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