Napoli Indoor Kia - Service Center

Dropped it off for some work and recalls great communication the whole time. Brought me home as I didn't have a ride which was excellent. Picked up the car without problems. Very happy with the wo communication the whole time. Brought me home as I didn't have a ride which was excellent. Picked up the car without problems. Very happy with the work that was completed. Thank you. More

It is difficult to enter and exit the parking lot of the dealership. The leather on my steering wheel was damaged during the service. dealership. The leather on my steering wheel was damaged during the service. More

Friendly and responsive. Love the technician’s video of the car and intended repairs. Great communications throughout. Love the technician’s video of the car and intended repairs. Great communications throughout. More

After the oil change we were advised tire rotation needs to be done, well why wasn’t it done with the oil change. The staff hold grudge if you give them a feedback. The sensor was not reset it still says se to be done, well why wasn’t it done with the oil change. The staff hold grudge if you give them a feedback. The sensor was not reset it still says servicing required. So I have to get another silly appointment. More

Nice facility, but didn’t feel like the service staff wanted to hear the details of my concern. They just wanted me to accept that everything was working appropriately even though I didn’t feel the same. wanted to hear the details of my concern. They just wanted me to accept that everything was working appropriately even though I didn’t feel the same. Left frustrated and felt it was a waste of time, especially as my vehicle sat idle in the back service lot for about an hour. More

I've dealt with Napoli twice in the last 10 years the service in the sales was excellent they were professional courteous the process went smoothly quickly it was a pleasant experience service in the sales was excellent they were professional courteous the process went smoothly quickly it was a pleasant experience More

very friendly and quick to get our car back! Didn’t have to wait as long as I thought! Didn’t have to wait as long as I thought! More

Basically I was never sent the video until I requested it. The person in the video said, I had two wrong things with my car. The paper they gave us said there’s nothing wrong with my car. And the lady tha it. The person in the video said, I had two wrong things with my car. The paper they gave us said there’s nothing wrong with my car. And the lady that gave us the keys back, said there was one thing wrong with our car. So obviously, I don’t know what to do which of the three is correct. More

Our issue was communicated (“exceeding the speed limit” voice keeps coming in) but the dealer did not take correct notes and said it was a light on the dash that keeps coming on. So not only did they not g voice keeps coming in) but the dealer did not take correct notes and said it was a light on the dash that keeps coming on. So not only did they not get the voice notification off but they played around with the dashboard settings and left them in a mess that we now have to reset. Also our apptmt was due to a hitch notification and we don’t even have a hitch! so I don’t think we even needed to schedule an apptmt in the first place, frustrating More

Friendly, helpful, willing to work with you . Makes sure you have the best deal that fits your budget! Makes sure you have the best deal that fits your budget! More