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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,170 Reviews

1,170 Reviews of Napoli Indoor Kia - Service Center

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November 09, 2023

Took way too long to complete service. Worked well with Insurance company. Kia was the only place to get certain parts . More

by SANDECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Napoli Kia responded

We appreciate your feedback and apologize if the service took longer than expected. We're glad to know that we were able to assist with insurance matters and provide necessary parts at Napoli Kia. Thank you for choosing us!

November 09, 2023

You guy have the best Service that I know of and a That is reasonable More

by donnewyork25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Napoli Kia responded

We really appreciate you taking the time to leave Napoli Kia this awesome review, thank you!

November 09, 2023

What I came in there for was not fixed. This isn’t the first time this has happened. I keep having trouble with the service department. After you but your car, they stop caring. More

by guhnnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
1.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Sabia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa
Nov 10, 2023 -

Napoli Kia responded

I'm sorry to read about your experiences with our service department. We aim for complete customer satisfaction so it's disappointing to hear we've missed the mark. I'd like to personally look into this issue and see how we can make things right for you, so please reach out at your earliest convenience. Thank you, Reuben Burgos - Service Director - 203-787-5850

November 05, 2023

The Service crew at Napoli Kia are very professional, very proficient and very polite. Not only did they do a very thorough job repairing my vehicle, but they even took the time to wash and detail it aft More

by ren_melvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Napoli Kia responded

Hi Ren! We're delighted to know that our service crew at Napoli Kia met your expectations! It's great to see you appreciated the extra touch of having your vehicle washed and detailed. Thanks for sharing this positive feedback with us!

November 03, 2023

Si me gusto ir a este sitio me recibieron lo más bien contestaron todas mis preguntas y me fui bien satisfecha con el chequeo de mi carro los recomiendo More

by Ileanarosa225@gmail.com
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marrisa 👍👍
Nov 03, 2023 -

Napoli Kia responded

¡Gracias por la amable reseña! ¡Esperamos verte la próxima vez! - Napoli Kia

November 03, 2023

Jennifer was excellent. She listened to me explain what was going on with my car and got me in quickly, I am new to the area and skeptical when it comes to dealerships aft More

by Spercival1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Napoli Kia responded

We're so glad to know that Jennifer was able to provide excellent service and make you feel comfortable at Napoli Kia. It's wonderful hearing your positive feedback about our dealership, we look forward to seeing you again!

October 31, 2023

My car was worked on in a timely manner. I had no problems. Thank you very much. More

by franklinjones2536
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Smith Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Napoli Kia responded

Hi Frank! We're delighted to hear that your car was serviced promptly and that you had no issues. Our team is committed to providing excellent service, and your feedback is greatly appreciated at Napoli Kia!

October 31, 2023

I país Almost 6000 for a engine repair , pick up the car same day engine problems bring back and they said sorry now is another problem fuel pump $2000.00 More

by David
Recommend Dealer
No
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Napoli Kia responded

Thank you for the review, David. We understand your concerns and encourage you to reach out directly so that we can discuss them in greater detail. Respectfully, Reuben Burgos - Service Director - 203-787-5850

October 31, 2023

Dropped it off for some work and recalls great communication the whole time. Brought me home as I didn't have a ride which was excellent. Picked up the car without problems. Very happy with the wo More

by SHELTONCT
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Rios
Nov 01, 2023 -

Napoli Kia responded

We're glad to know that you had a positive experience with us at Napoli Kia! It's great to see our team was able to assist and communicate effectively throughout your visit. We appreciate the feedback, thank you!

October 31, 2023

It is difficult to enter and exit the parking lot of the dealership. The leather on my steering wheel was damaged during the service. More

by NICOLINAMESSORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Napoli Kia responded

We're sorry to read about the difficulties you've experienced with our parking lot and during your service visit. We aim for a smooth experience in all aspects, so it's disappointing to see we fell short here. I'd like to discuss this further and find out how we can make things right for you. Please reach out at your earliest convenience. Thank you, Reuben Burgos - Service Director - 203-787-5850

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