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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,169 Reviews

1,169 Reviews of Napoli Indoor Kia - Service Center

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November 30, 2023

I like so much the people is very nice in the attention the service is very good More

by Luz klinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Napoli Kia responded

Thank you, Luz, for stopping by to leave Napoli Kia a wonderful review!

November 29, 2023

Attentive to their customer's making sure their needs are met. The dealership is very friendly and have a lot of respect for the customer. More

by fspinks1023
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Rios
Nov 30, 2023 -

Napoli Kia responded

We appreciate your positive feedback! Our team at Napoli Kia always aims to provide attentive and respectful service. Thanks for choosing us, we're here if you need anything in the future!

November 28, 2023

She reviewed the service and disclosed the estimated wait time before directing me to the waiting room. Clean large area to wait and she notified me as soon as the work was completed. More

by KD0
Recommend Dealer
Yes
Employees Worked With
Marissa
Nov 29, 2023 -

Napoli Kia responded

We're glad to know you had a positive experience at Napoli Kia! Our team always aims to keep our customers informed and comfortable. Thanks for the review, we appreciate it!

November 26, 2023

very good very good, was a fast experience. would go back for sure. nice staff. More

by gleon.tomasko
Recommend Dealer
Yes
Employees Worked With
marissa
Nov 28, 2023 -

Napoli Kia responded

Thanks for giving our Napoli Kia the opportunity to serve you - we look forward to doing so again in the future. Take care!

November 25, 2023

Easy to schedule appointment Courtney kept me apprised of what was going on with my car Easy to pay & pickup my car More

by Ras813
Recommend Dealer
Yes
Employees Worked With
Courtney
Nov 25, 2023 -

Ras813 responded

Great service

Nov 27, 2023 -

Napoli Kia responded

We're glad Courtney made this a great experience for you! Thank you for choosing Napoli Kia!

November 24, 2023

The staff was friendly. The waiting area was comfortable. I was told my wait time would be 1 1/2 hours but it was over 3 hours. More

by LORRAINEINZERRA
Recommend Dealer
Yes
Nov 27, 2023 -

Napoli Kia responded

Lorraine, thank you so much for your patience during your visit. We appreciate your feedback and look forward to providing you with a more efficient experience in the future. Take care and thanks again, from all of us here at Napoli Kia!

November 24, 2023

Been there several times in the past so far yet no complaints! Yes really oh please More

by Rsatawhite
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Rios
Nov 27, 2023 -

Napoli Kia responded

Thank you for being a Napoli Kia customer! We appreciate your continued support and look forward to seeing you next time!

November 23, 2023

Jen did a fantastic job scheduling the update on my Kia Soul. Was very professional. Pleasure to work with More

by DWorroll
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Napoli Kia responded

We're glad to know that you had a fantastic experience with Jen at Napoli Kia! We strive for professionalism and it's great to see this reflected in your visit. Thanks for the positive feedback!

November 23, 2023

They were very fast and efficient on my oil change. Will be back for my next service! More

by Sandra_m_canfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Napoli Kia responded

Hi Sandra! Thank you so much for your kind words! We're delighted to hear that you were pleased with our fast and efficient oil change service. We appreciate your trust in us and look forward to welcoming you back for your next service at Napoli Kia!

November 22, 2023

Very friendly and courteous,excellent service They take you on time for your appointments and let you know every step they are working on More

by ann.boynton1950
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Rios
Nov 24, 2023 -

Napoli Kia responded

Hi Ann! It's great to know that you found our team at Napoli Kia friendly and courteous. We always aim for excellent service with timely appointments. Thanks for your review!

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