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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,169 Reviews
Call Service Center (203) 783-5850

1,169 Reviews of Napoli Indoor Kia - Service Center

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December 08, 2023

Very well organized Interaction between car dealer and I were great Very aware of car More

by ROSALIEBLUE60
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Rios
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Dec 08, 2023 -

Napoli Kia responded

Thank you for the 5-star rating! We're pleased to hear that your interaction with the car dealer was great and that you found the process very well-organized at Napoli Kia. We'll see you next time! Drive safely!

December 08, 2023

Great services. Excellent workers. I am always satisfied with services at Napoli Kia. I will always service my career at this dealership. More

by TAMTJULIET
Recommend Dealer
Yes
Employees Worked With
Marissa. Her service was excellent.
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Dec 11, 2023 -

Napoli Kia responded

Hey Juliet, thank you for the positive review! We're delighted to know you've had great experiences with our team at Napoli Kia. We appreciate your support and see you again! Have a great ride!

December 08, 2023

Excessive labor fees were not disclosed. For a 30k service and rear brake pads, $1300! I’ll never service my vehicle here again. More

by dvast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know the persons name.
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Dec 11, 2023 -

Napoli Kia responded

We're sorry to see that you were surprised by the service fees. We strive for transparency in all our interactions. I'd like to discuss this further with you, if possible, so please feel free to reach out at your earliest convenience. Thank you, Reuben Burgos - Service Director - 203-787-5850

December 07, 2023

Very accommodating to our service request We had Phil help us with our experience at Napoli service More

by sberns4689
Recommend Dealer
Yes
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Dec 07, 2023 -

Napoli Kia responded

We really appreciate you taking the time to leave Napoli Kia this awesome review, thank you!

December 07, 2023

Organized entry, well communicated on service and options. Completed as promised Friendly and thorough Professional More

by 4boyces
Recommend Dealer
Yes
Employees Worked With
Forgot Charlotte...maybe
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Dec 07, 2023 -

4boyces responded

Very well organized service department. Friendly and informative throughout the process. Completed on time as promised. A pleasure to work with.

Dec 07, 2023 -

Napoli Kia responded

We really appreciate you taking the time to leave Napoli Kia this awesome review, thank you!

December 07, 2023

Was because Dennis was so knowledgeable with the model I was interested in. I felt very safe doing business with him. As was Maurice. Very upfront. Both answered all my questions. More

by Elizabeth76513
Recommend Dealer
Yes
Employees Worked With
Dennis
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Dec 07, 2023 -

Napoli Kia responded

We're glad to know that Dennis and Maurice were able to assist you effectively at Napoli Kia. It's important for us that our customers feel comfortable and informed during their visit. Thanks for your positive feedback!

December 06, 2023

Excellent experience the team did everything they could to provide me with the best service More

by charlettecovington76
Recommend Dealer
Yes
Employees Worked With
Marissa
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Dec 06, 2023 -

Napoli Kia responded

We're happy to hear our Napoli Kia team provided you with a five-star experience, Charlotte! Thanks so much for your business and please don't hesitate to reach out if we can be of service again in the future!

December 05, 2023

The staff was very professional and answered all my questions. Everyone was friendly and the waiting room was clean, specious , and comfortable. More

by abreslow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Napoli Kia responded

Thank you for the 5-star rating! We're glad to know you found our staff professional and helpful at Napoli Kia. We look forward to serving you again! Have a great ride!

December 03, 2023

Good service and quick response to my issue an id recommended them to other clients More

by kaiweaver135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Report | Print
Dec 05, 2023 -

Napoli Kia responded

We're so glad our Napoli Kia team could assist you! Thanks for recommending us and please don't hesitate to reach out if we can be of service again in the future!

December 03, 2023

Everyone there is very friendly. I was kept informed about my car and given a breakdown of what was found and given some recommendations. My experience at Napoli Kia was great. Reube More

by alubin89
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Rios
Report | Print
Dec 05, 2023 -

Napoli Kia responded

Hi, A Lubin! We're delighted to know that you had a great experience at Napoli Kia! It's wonderful to see your appreciation for Reuben and his team. We always aim to keep our customers informed about their cars, so we're glad this was the case for you. Thanks again!

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