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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,265 Reviews
Call Service Center (203) 783-5850

1,265 Reviews of Napoli Indoor Kia - Service Center

Sort by
August 25, 2024

John was great! He Listened to me and let me get what the car i wanted. More

by Karenedid
Recommend Dealer
Yes
Employees Worked With
John Montoya
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Aug 26, 2024 -

Napoli Kia responded

Thank you for trusting the Napoli Kia team with your business! We're happy to hear John took such great care of you and we hope you enjoy your new vehicle. Please don't hesitate to reach out if we can be of service again in the future!

August 23, 2024

Good customer service the staff are very helpful and they are always willing to assist you and provide you with the best service possible More

by Tekeyla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Dimatteo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
4.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Napoli Kia responded

Tekeyla, thanks for the positive feedback! We're glad to hear our team at Napoli Kia provided you with helpful and attentive service. We appreciate your support!

August 22, 2024

I have been going to Napoli KIA for over 10 years for my oil service. I have never had any issues, therefore, I will continue to use them. More

by ericka_rvr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Napoli Kia responded

Ericka, thank you for your loyalty over the past decade! We're delighted to hear that you've consistently had a positive experience with our team at Napoli Kia. Looking forward to serving you in the future!

August 21, 2024

Terrible dealership dealing with sales, management, and service. I will never purchase a car from them again. Run! More

by Lizziejean30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Power
1.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Napoli Kia responded

We apologize for your negative experience with our sales, management, and service teams. This is certainly not the impression we aim to leave on our customers. We would appreciate the opportunity to discuss this further and make things right if possible. Please reach out at your convenience. Thank you, Reuben Burgos - Service Director - 203-787-5850

August 20, 2024

We like going to Napolia KIA for service. They are always professional; I've dealt with Jennifer a few times, and they are always very good at communicating what's going on. More

by VOpt13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Napoli Kia responded

Thank you for sharing your positive experience with our service team at Napoli Kia! We're glad to hear that Jennifer and the rest of the staff have been professional and communicative. We appreciate your continued trust in us!

August 19, 2024

Napoli Kia has always been professional with their service, and surprisingly accurate with their service ET. More

by KMILARDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Napoli Kia responded

We're delighted to hear that you consistently receive professional and timely service at Napoli Kia. Thanks for the great feedback!

August 15, 2024

Went for service, called them up told them that I wanted 60,000 mile service. Asked how much was told between 2 and 300. I get there am then told 700 and change after tax. I agree to this highway robbery, More

by EDCMARTINEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
1.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Napoli Kia responded

Ed, I'm sorry to hear about your experience. We strive for transparency in our pricing and it sounds like we fell short here. I'd appreciate the chance to discuss this further with you directly. Please reach out when you can. Thank you, Reuben Burgos - Service Director - 203-787-5850

August 13, 2024

good experience so far ,service staff was very friendly every thing easy ,simple what else can I say More

by SANJAYKHONA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Napoli Kia responded

Sanjay, we're glad to hear you had a great experience with our team here at Napoli Kia. Thanks for sharing your feedback!

August 07, 2024

Service was easy to schedule and quick to get an appointment. Service staff was very friendly More

by Shmily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Napoli Kia responded

We appreciate you leaving us such a wonderful review! The team will see you next time! - Napoli Kia

August 06, 2024

My family has been dealing with Napoli for many many years. Good experience so far More

by GDTHEATRIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Napoli Kia responded

We're honored to be part of your family tradition! Thank you for everything! - Napoli Kia

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