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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,264 Reviews

1,264 Reviews of Napoli Indoor Kia - Service Center

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September 17, 2024

Brought my car to replace a door latch under warranty. Service department was very professional and accommodating in providing me with a ride back and forth to my house during the work. They also provid More

by Carlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney in service department
September 17, 2024

Very informative an helpful , all staff is respectful an understanding. I only come here to service my car More

by Jadroman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Napoli Kia responded

Thank you for your continued trust in Napoli Kia! We're glad to hear our team has been informative and respectful during your visits. We look forward to serving you again soon!

September 17, 2024

Excellent service, customer focused and professional. The Nissan and KIA SERVICE WRIITERS AND TECHS ARE TOP NOTCH More

by arj13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Napoli Kia responded

Thank you for the fantastic feedback - we can't wait to share it with the team here at Napoli Kia! Your support is greatly appreciated and we look forward to seeing you next time. Take care!

September 17, 2024

Excellent service. The service team and techs always provide top notch service. Napoli is our go to place for everything cars and trucks More

by arj13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Napoli Kia responded

Arj13, thanks for making Napoli Kia your go-to place! We're delighted to hear our service team and techs always provide top-notch care. See you next time!

September 12, 2024

My first time here, I was very impressed, Courtney in service was very nice and answered all my questions. Even though I did not buy my car here I would continue coming for service. More

by FBIDMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
Sep 12, 2024 -

Napoli Kia responded

We're delighted to hear that Courtney provided excellent service during your visit to Napoli Kia. We look forward to welcoming you back for all your future service needs!

September 11, 2024

Good service and car delivered ahead of expected time. Have plenty of spaces where to work from. More

by Heidy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
Sep 12, 2024 -

Napoli Kia responded

Thank you for the wonderful five-star review, Heidy! We're glad you enjoyed the visit and we'll see you soon! - Napoli Kia

September 11, 2024

Pleasant as expected. Everything went well, everyone was very kind. I’ll see you again when it’s time for an oil change. More

by Sneedfloren
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
I can’t remember her name
Sep 12, 2024 -

Napoli Kia responded

We're glad to hear everything went smoothly and that our team at Napoli Kia provided a pleasant experience. See you next time for your oil change!

September 09, 2024

Loving the car faith is gonna use it to drive to work thirty miles away More

by The tool man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Dimatteo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Napoli Kia responded

We're glad to hear it! Thank you for choosing Napoli Kia!

September 07, 2024

You brought us in for a recall notice and did not fix the problem. I have never in my life had to bring in a car that was recalled and then told . Yup . Your car is in need of fixing. Now we will order the p More

by gregcowan62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
Sep 09, 2024 -

Napoli Kia responded

Greg, I apologize for the inconvenience and frustration this caused. We aim to handle recalls efficiently and it’s clear we fell short here. Please reach out so we can make things right. Thank you, Reuben Burgos - Service Director - 203-787-5850

September 07, 2024

I was very disappointed for the time I was there and they didn't show me on my phone the work that was done. No one should be there for 4hrs for a Kia recall.☹️ More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Napoli Kia responded

Bob, I apologize for the long wait and lack of communication during your visit. We strive to provide timely service and keep our customers informed, so it's disappointing to hear we fell short. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Reuben Burgos - Service Director - 203-787-5850

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