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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,258 Reviews

1,258 Reviews of Napoli Indoor Kia - Service Center

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January 26, 2021

The best service station ever! The mechanics do an excellent job on my car and the management guarantees satisfaction. At Napoli, you are part of the family! More

by EARTHQUAKE43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Smith Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

EARTHQUAKE43 responded

I truly want to thank the Service Station at Nspoli Kia for another job well done!

January 25, 2021

The team was so helpful, professional and excellent with everything they did. The service lady was very welcoming and professional in her approach. I will be back for my next service. More

by nyame4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2021

Speedy and Courteous service. I arrived at my scheduled time and within minutes I was checked in an escorted to the waiting area. The wait time was shorter than I anticipated. Excellent customer service. More

by allisonhobson64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salvatore Liuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2021

Easy experience to get oil change. The service department was very helpful. Time was very well spent at the dealership due to friendliness of the department More

by beekinman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2021

Service was done as scheduled and suggested services offered without pressure. Frank provided a very professional and friendly experience. I would recommend to family or friends. Thanks! More

by YAZMIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank Cerbone
January 22, 2021

Jennifer Rios was an amazing, helpful employee! She made my experience here the best. She was very knowledgeable about what she was doing as well. 10/10 More

by KYLIEK3303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2021

I thought he was very friendly and honest with me. Didnt have to wait very long for the servicevrhat they did on my car. Highly recommend your place for business. Thank you! More

by debratrunkfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2021

Great experience. I was greeted immediately upon my arrival and kept informed as to the progress of the service on my vehicle. Clean, comfortable atmosphere and very friendly, helpful staff. More

by ty1122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
January 21, 2021

Everything was clean, A Very nice woman greeted me!Went over everything with me.i wiill be back,And my car didn't have one finger print on it!! More

by PAULAGEEGEE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2021

Very poor customer service. Napoli Kia has lost a customer. I will never use their service department again. I will also tell everyone I know about my experience. More

by FAYEZEEK2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager