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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,264 Reviews

1,264 Reviews of Napoli Indoor Kia - Service Center

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September 26, 2024

Great service, helped solve a problem with recall service I brought car in to deal with. More

by BRAD93
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

They didn’t have my service on their calendar but they fit me in and were very, very nice. The service provided to me was excellent!! More

by Katherinedelallo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

The service was slow. The representative was very professional. I would recommend this service. I was promised a car wash and never received one. More

by PARISLEWIS58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2024

It's ok, I have to bring my car back to them, because something is rattling in it. More

by jonesfrances097
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2024

Always a good experience with sales, management and the service department. Jennifer Rios in the service department was just great. She was knowledgeable, efficient and professional. While waiting for a p More

by PBALJEVICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvatore Liuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ira Osu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Sabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Napoli Kia responded

Pero, thank you for sharing your positive experience with us! We're delighted to hear that Jennifer and the Napoli Kia team provided such attentive service. We look forward to seeing you again in the future!

September 20, 2024

Always a good experience with sales, management and the service department. Jennifer Rios in the service department was just great. She was knowledgeable, efficient and professional. While waiting for a p More

by PBALJEVICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Napoli Kia responded

Pero, thank you for sharing your positive experience with our team at Napoli Kia! We're delighted to hear that Jennifer provided exceptional service and kept you well-informed. We look forward to welcoming you back in the future!

September 19, 2024

So far haven’t had an issue with anything. Prices are a bit high could be less More

by DAUPHINAISAMBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berit
Sep 20, 2024 -

Napoli Kia responded

We appreciate your feedback and rating! We look forward to seeing you again. Thank you! - Napoli Kia

September 18, 2024

Jen was so helpful in kept me informed about the status of my car and what was going on with the parts that had to be ordered for it More

by Jessie2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren my sale person very professional
Sep 18, 2024 -

Napoli Kia responded

Thank you for sharing your experience! We're glad to hear that Jen kept you well-informed about your car's status at Napoli Kia. We appreciate the feedback and are here if you need anything else!

September 17, 2024

Great service, Marisa in service department is great to work with she is kind thoughtful pleasant More

by SMITSTONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa 5 stars
Sep 17, 2024 -

Napoli Kia responded

Thank you for the five-star rating! The team looks forward to working with you again! - Napoli Kia

September 17, 2024

Great service one thing I don't like is you go in for one thing and find out you need other things, that's not bad but the suspense OMG,then you're thankful that they find out that the one thing you came More

by SMITSTONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa 5 stars
Sep 17, 2024 -

Napoli Kia responded

Thank you for sharing your experience! We're glad to hear that our team at Napoli Kia provided thorough service and kept you informed. We appreciate the support and look forward to serving you again!

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