Napoli Indoor Kia - Service Center

Speedy and Courteous service. I arrived at my scheduled time and within minutes I was checked in an escorted to the waiting area. The wait time was shorter than I anticipated. Excellent customer service. time and within minutes I was checked in an escorted to the waiting area. The wait time was shorter than I anticipated. Excellent customer service. More

They were fast, reliable and very straight forward. None of that xx dealer’s try to sell you on. I will definitely be returning 10/10 of that xx dealer’s try to sell you on. I will definitely be returning 10/10 More

Very poor customer service. Napoli Kia has lost a customer. I will never use their service department again. I will also tell everyone I know about my experience. customer. I will never use their service department again. I will also tell everyone I know about my experience. More

Thank you very much for being so accommodating and bringing issues about my car to my attention. Also thanks for the Lyft ride home as well!! car runs great like new!!! Denise Wilson bringing issues about my car to my attention. Also thanks for the Lyft ride home as well!! car runs great like new!!! Denise Wilson More

I love having my car serviced at Napoli because I know it will be done correctly. I especially appreciate Frank’s professionalism and warm spirit. He makes it an enjoyable experience to have my car serviced will be done correctly. I especially appreciate Frank’s professionalism and warm spirit. He makes it an enjoyable experience to have my car serviced there. Thanks! More

Great experience. I was greeted immediately upon my arrival and kept informed as to the progress of the service on my vehicle. Clean, comfortable atmosphere and very friendly, helpful staff. arrival and kept informed as to the progress of the service on my vehicle. Clean, comfortable atmosphere and very friendly, helpful staff. More

Good morning. On several of my visits to the Kia dealership, I have frequently enjoyed the friendly banter with the staff most of the time. dealership, I have frequently enjoyed the friendly banter with the staff most of the time. More

Frank Cerbone is the best service associate. He knows just what my car needs and makes sure I get the right work done at the right time. just what my car needs and makes sure I get the right work done at the right time. More

Those people have no respect. I called before the appointment, being in the middle of a pandemic, to make sure people were wearing masks on the premises. My daughter has an immunity deficiency so it appointment, being in the middle of a pandemic, to make sure people were wearing masks on the premises. My daughter has an immunity deficiency so it is very important to me. Nothing politic or religious. Just the well-being of my child. They assured me that everyone was wearing masks. When i got there, the 3 people inside the service area had no mask on. People at the front desk had their masks down. There was a sales person showing used cars to potential customers: no mask at all I saw 2 mechanics going through the showroom with no masks. Terrible. Next was the service. No paperwork was presented to me. I had to request it. So i am not sure what was done. The hatch of the car was making noise. The service person told me that a good solution would be to put the tray in the trunk... What kind of a clown answer is that? He then told me he had to order tape and would call me in a couple of days. Still waiting. No one ever called. Then while I was leaving, Frank mentioned that i would received a survey and nothing other than 10 is not acceptable. You have to earn it Frank. I left a message for Ruben Burgos, the service manager since he sent me an automated message stating to call him with any concerns. Same thing, he never called. So this is not a service department but more a disrespectful clown department. Disgraceful More

My experience with Kia was outstanding. I have had many vehicles and no dealer before have expedited the issues with my vehicle with such efficiency and professionalism! I personally want to thank Frank C. vehicles and no dealer before have expedited the issues with my vehicle with such efficiency and professionalism! I personally want to thank Frank C. For THE EXCELLENT attention to my vehicle issues!!!!!!!!! More