Napoli Indoor Kia - Service Center

They did what I wanted done without delay. They explained what else needed to be done and we’re not pushy about it. I appreciated that. They explained what else needed to be done and we’re not pushy about it. I appreciated that. More

Friendly and courteous service with a smile. I always have a good experience at Napoli. I always have a good experience at Napoli. More

Taken on time. Work Done in promise time. Pleasant atmosphere. Good coffee. Very happy with the staff Work Done in promise time. Pleasant atmosphere. Good coffee. Very happy with the staff More

The ordering of the parts and not having them on time, the fact of not knowing how long it would take to put the parts in , being without a car for more then a week , on a car with a guarantee paying for the fact of not knowing how long it would take to put the parts in , being without a car for more then a week , on a car with a guarantee paying for a car for the first week to be able to go to work, and then offering a loner because we got upset with the result of not knowing on your part how along it was going to take to put the part in , I was not happy with the way this was handled , and then taking 100 dollars copay that should have been waved cause this was not taken care in a timely matter, More

A Service Dept woman, to install my trailer hitch. who I can't remember her name.....Thorough, efficient, friendly, knowledgeable!! who I can't remember her name.....Thorough, efficient, friendly, knowledgeable!! More

Kept me informed when my car would be ready and what was being done at that time being done at that time More

I will never buy a car from Napoli Kia again. Nor will I have them work on my car again. They sold me a car with a remote start with a key that won’t open the door. I drove the car home and calle Nor will I have them work on my car again. They sold me a car with a remote start with a key that won’t open the door. I drove the car home and called them not 40 minutes later to let them know that the tire pressure light was on and would not go off no matter what i did. They told me they would take care of it when I brought the car in for an oil change. When I brought the car in, they said it was the sensor and Refused to fix it. I had 3 recalls on the car. When they did my recall they disabled my remote start and refused to fix it because it was an after market alarm and remote start. Even though they sold it to me as one of the perks of the car!!! Now, since they did my recall , my car runs like crap. Also, my front headlight went out and they said they couldn’t fix it because of it kept blowing out the bulb. They wanted to charge me over $200 to just diagnose the car. Since then, I had a mechanic look at the car and he said it doesn’t even look like they looked at the car, because the light bulb was loose and the battery corroded. He said there was no way they even looked at it because the battery had so much corrosion they didn’t even mention. Poor, poor service . More

Always a pleasant experience at the service department. Service advisor Berit Ostensen was prompt, friendly, knowledgeable and she kept me informed on the progress of service work. She also explained wel Service advisor Berit Ostensen was prompt, friendly, knowledgeable and she kept me informed on the progress of service work. She also explained well what had to be done for the factory recall service and ordered the necessary parts. Excellent service again at Napoli Kia. Thank you. More

Great service, helped solve a problem with recall service I brought car in to deal with. I brought car in to deal with. More

They didn’t have my service on their calendar but they fit me in and were very, very nice. The service provided to me was excellent!! fit me in and were very, very nice. The service provided to me was excellent!! More