Napleton's West Palm Beach Hyundai

Well I cant say much for the sales team as one is a major con man but Mike in the service department is the best. It may take awhile to get repairs done but they get done right and if it's a CPO car they wil con man but Mike in the service department is the best. It may take awhile to get repairs done but they get done right and if it's a CPO car they will get you a loaner until your car is completed and up to snuff. Just beware of sales and management and check the car fax against the car tires,etc.. make sure you check all the perks of a CPO car from the 2 keys to the warrenty info. because sales and management trend to just sell cars before they even went through the inspection process etc....but totally Trust Mike the Service manager. He's very honest, thorough and responsive to question and needs More

Let me tell you the car and all the people here especially Tony Wilson have treated me royally I can’t think of a never place where I would ever want to do business I recommend them to everyone the especially Tony Wilson have treated me royally I can’t think of a never place where I would ever want to do business I recommend them to everyone they have the product and they have the staff polite and courteous could not ask for more More

Car buying can be an unpleasant experience but not this time. A J Atieh made the whole transaction pleasant and remained polite and professional through the whole process. Stayed with us from beginning to time. A J Atieh made the whole transaction pleasant and remained polite and professional through the whole process. Stayed with us from beginning to final delivery. His manager Ron was unlike most sales managers and was totally pleasant for his part without any harsh transactions. I have to mention Business manager Lior who didn't have much to gain from the small amount being financed to get my daughter on the credit reporting but happily processed the application for our benefit even though he had customers waiting where he would make money. Overall, the whole team was outstanding. If you need a sales person there, AJ Snr would be the person to ask for. More

This dealer is not able to logistically handle the volume for service! When I arrived probably 30+ sitting waiting to be pulled from drive up area. A total cluster! It doesn't matter if you have an appointme for service! When I arrived probably 30+ sitting waiting to be pulled from drive up area. A total cluster! It doesn't matter if you have an appointment since they would never know which vehicle has one! The service advisor confirmed that is the way it works at this dealership. Poor techs are working pretty much outside under car wash cover like conditions. I actually drove all the way south to Rick Case for service busy as well but organized. If I had known this upfront I would definitely not have purchased a Hyundai. Toyota is ran 1000% better! More

I bought a 2020 Elantra recently. My salesman, Tony Wilson, is the best!!! He goes over and above to help me. The service department is overwhelmed, which is why I only rated 3 stars, but if and when Wilson, is the best!!! He goes over and above to help me. The service department is overwhelmed, which is why I only rated 3 stars, but if and when I should buy another vehicle, Tony will be the person I go to and will recommend highly. He is an asset to Napleton and should be rewarded as such. More

How is it that a 2018 Toyota Prius Four that is listed for sale online for $17,400, with an $899 dealer fee, can have a total price of $22,199? What reconditioning could possibly cost this dealer $4,000 a for sale online for $17,400, with an $899 dealer fee, can have a total price of $22,199? What reconditioning could possibly cost this dealer $4,000 and why was it not mentioned online? What a total waste of my time. I was told this by a manager after already speaking to two other people as I was getting to ready to drive 150 Miles to purchase this car with cash. The good in this is that I was told this information prior to leaving my home and not when I arrived at the dealership. More

What turned into a bad morning turned into a great afternoon! I had brought my 2016 Tucson in to the Napleton West Palm Beach location to have my windows repaired. This was not going to be a cheap bil afternoon! I had brought my 2016 Tucson in to the Napleton West Palm Beach location to have my windows repaired. This was not going to be a cheap bill, over $2400 to be exact. However, mid-day I received a phone call from Sergey. My instant thought was here's another salesman to get me into a new car and have another car payment. Nope, Sergey was looking out for me. He saw how much I had spent in the last several months to have my car worked on because it was out of warranty. Again, hesitant to make a decision over the phone, I went with my wife to meet Sergey to talk numbers. Upon arrival, I was welcomed right away by Sergey. He made sure I had his full attention. My wife and I even go to meet his daughter, Tatiana, who also works in sales. She made us feel like we were a part of the family. There was zero pressure in my decision making. At the end of the day everything made sense and Sergey really did hook me up with possibly the best Tucson on the lot. It was a serious upgrade without completely breaking the bank. Definitely pleased with my visit. If you are someone who has shopped Napleton Hyundai before and had a bad experience, give them a second chance. I had purchased my, now, last car from them and it was a terrible experience. They have all new staff that is there to assist you, no matter your situation. Thankful for Sean in finance too helping us get our payments and interest rates low. Beyond blown away by the service! More

Awful experience from your dealership with unethical business practices. I have been working with Steve Price all week to lease a car for my daughter. I let him know exactly what I could pay and Wednesd business practices. I have been working with Steve Price all week to lease a car for my daughter. I let him know exactly what I could pay and Wednesday this week he texted me agreeing to the terms. 3 year lease, $0 down and payments of $220/month for an Elantra. I showed up today, took the car for a test ride, again reassured by Steve that the deal points we discussed would work. Steve was with someone so passed me off to another sales guy (had an accent). When we sat down to put the paperwork together he started to question what Steve and I had worked out. He left to go speak with the sales manager who then cam over sat down and immediately said “I don’t even have a pencil to give you “ I asked him what that meant and he said he could not do a deal even close to that. I questioned him and showed him the text from Steve. He said “Steve was not authorized to give that deal”. He was very arrogant and condescending. Not professional at all to say that to a customer after a deal was agreed upon. Your internal issues and approval process are not my problem. You have a representative of your dealership who committed to a deal. Was that just a ploy to get me in there and waste my time? Very poor service and business practices. I was ready to get a vehicle from you today and now I will never even consider your dealership again after being screwed over. More