Napleton's West Palm Beach Hyundai

On Saturday, Sept 30th, I was towed to Napletons Hyundai of West Palm Beach. I had a flat tire & a missing key fob which I dropped in my car & was unable to find. Roman & Cayden took care of my vehicle & th of West Palm Beach. I had a flat tire & a missing key fob which I dropped in my car & was unable to find. Roman & Cayden took care of my vehicle & their service was extraordinary! They even came by on a busy day to give me updates on how the work was progressing. The tire was repaired & the missing key fob was found. I was overjoyed. Both Roman & Cayden saw to it that my needs & concerns were handled satisfactorily by the Service Dept & I highly recommend both of them for your automotive needs. Thank you, Nadine Alterman More

Worst Service Dept. waited one hour and still wasn’t approached to ask about what service was needed. Had an Appt for 10:45, got there at 10:35, left at 11:40, having se waited one hour and still wasn’t approached to ask about what service was needed. Had an Appt for 10:45, got there at 10:35, left at 11:40, having seen only Roman, Customer Service Rep 3x’s. Last time for us, Jiffy Lube her we come More

7-20-2023 stopped in at 11am and was out of there by 1PM! Carlo was AMAZING and didn't waste our time. Finance was also a pleasant experience. I already gave a 5 star review on Google when I was there to lea Carlo was AMAZING and didn't waste our time. Finance was also a pleasant experience. I already gave a 5 star review on Google when I was there to lease the vehicle back in 2020, we ended up purchasing and got a great deal! Thank you for your wonderful customer service, Carlo and team! More

Bought a new car on Saturday had no A/C on Monday. Ended up at this service department and it has honestly been the biggest disappointment ever!!! They did not call when it was ready as promised. I tr Ended up at this service department and it has honestly been the biggest disappointment ever!!! They did not call when it was ready as promised. I tried 5 times to reach them by phone they would answer then hang up. Finally I convinced operator to walk over and get someone. Car had been ready for three hours. On top of that they didn’t have part. Two weeks later still no part no call. I tried calling so I left three voicemails still no call. Buyer beware!!! More

Horrible service department. Had an appointment to fix the recall on the vehicle. Appointment was at 12:30. They had me wait in my car for 45 minutes until a service employee cam Had an appointment to fix the recall on the vehicle. Appointment was at 12:30. They had me wait in my car for 45 minutes until a service employee came to me sitting in my car with the a/c running. I waited for 3 hours and finally went to my service rep and asked what was going on. He left the office to see what was going on. This took him 5 minutes. He came in and said the car was ready. When I complained about the lousy customer service, all they kept saying was that they were busy, expecting me to be understanding of their plight. Terrrible customer service. More

The worst service department I have ever dealt with. I had a 1:00 appointment and waited for 40 minutes for a service adviser to talk to me. While I was waiting, at least (5) advisors passed by me like I had a 1:00 appointment and waited for 40 minutes for a service adviser to talk to me. While I was waiting, at least (5) advisors passed by me like I was invisible. When I complained, I was told we will be right with you. After another 20 minutes, I complained to another advisor & was told they are 45 minutes behind. If I was told that when I got there, I would have left, as I had some place I had to be. Will never go there again. More

Had bad service yesterday, 7:30am appointment, That they didn't have.. 40 minutes to check in, was only 5th in line.. Service people were wandering around getting coffee and ignoring everyone.. Was told wo didn't have.. 40 minutes to check in, was only 5th in line.. Service people were wandering around getting coffee and ignoring everyone.. Was told work would take 1 hour.. After 3 hours I called, no answer in service Dept. Soon after they called... car ready.. I've been to the one on Northlake.. Service Outstanding !! They keep you post all day and were very helpful.. Even washed and vacuum my car.. West Palm Beach didn't do either!! Won't go back again!!! Poor service.. Then got E mail today, unsigned, saying they were sorry and to call a number to make it up.. Called, it was their switchboard who knew nothin about it.. After 3 connections, was connected to Service manager, Mike Clancy's phone.. NO ANSWER!! Left message for call back, NO CALL... Imagine that!!! Strike 2 !!! Won't wait for strike 3, Going back to Northlake!!! More

Bought a used vehicle here that needs $2500+ worth of repairs within the first month. They had been made aware there were issues the day after purchase. Advised me I bought the car as-is and declined the repairs within the first month. They had been made aware there were issues the day after purchase. Advised me I bought the car as-is and declined their $4,000 extended service contract, so the best they could do is provide $800 towards the issues that obviously existed prior to sale. Yes I got scammed by them and feel like an idiot, and who has $1700+ laying around to fix a car you just bought, put money down on, and haven’t even made the first payment yet. If my experience can deter anyone else falling for this stealerships ways, hopefully they lose more money than it would have been to just do right by a customer. Typical dealership, once they get your money nobody responds or answers to you, have no idea how they’ve been in business since 1931. Sometimes the cost of doing business is losing money on a deal and doing right, there’s a line of suckers walking in the door right behind me to line your pockets. To whomever does respond to this tells me to contact them to make it right, trust me I’ve talked to the GM, assistant GM or sale manager and that’s the solution they provided. Also, per my GPS the only test drive they did was to Chik-Fil-A for lunch, nice. More

Jesus Diaz is one of the amaziing personal work the re good atención with the Customer and profesional Jobs 5 stars good atención with the Customer and profesional Jobs 5 stars More