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Napleton's West Palm Beach Hyundai
West Palm Beach, FL
733 Reviews
The home of the best, most affordable new and used Hyundai cars near Delray, Wellington, Coconut Creek, and Boynton Beach, FL just so happens to be the #1 Hyundai dealer in South Florida: West Palm Beach Hyundai. Family owned and in business for over 50 years, West Palm Beach Hyundai earned their reputation as the #1 South Florida Hyundai dealer because they truly believe that customer satisfaction and common courtesy should be held above all else. The focus on these traits has been in place since Edward W. Napleton opened his first dealership in Chicago back in 1931 and continues to this day, hence why over 68% of over 800,000 satisfied Napleton customers across 64 franchises and 5 states return as repeat customers.
From the time you come in to our facility, you can see why West Palm Beach Hyundai is different from the competition. Our waiting area comes decked out with a flat screen TV, while our relaxing customer lounge treats customers to free coffee and Wi-Fi. Our friendly, knowledgeable staff is devoted to your complete satisfaction and constantly strives to give you the easiest and most enjoyable buying experience, as well as to exceed your expectations before, during, and long after the sale is completed. We stock all the best new Hyundai vehicles , including the Accent, Elantra, Sonata, Genesis, Tucson, Santa Fe, and Veracruz.
We also feature tons of used and Certified used Hyundai vehicles, as well as tons of used cars, trucks, and SUVs from manufacturers such as Toyota, Acura, BMW, Jeep, Mazda, Chevrolet, and Volkswagen. Our Service Department is only staffed by ASE Certified technicians and comes complete with a service shuttle so you can still get around town while your vehicle is serviced. Our fully stocked Parts & Accessories Departments are packed with genuine OEM parts so your vehicle can be restored or customized to factory specifications. What is more, our website can allow you to value your trade, calculate your payments, and even apply
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 733 reviews
September 08, 2016
Customer Service Awesome salesman Carlo Suarez listens to customers preferences explains amenities included. He was compassionate to our needs. A pleasure to work with Awesome salesman Carlo Suarez listens to customers preferences explains amenities included. He was compassionate to our needs. A pleasure to work with.highly recommended. Service with a smile. More
by mint1lpn
Verified CustomerEmployees Worked With
Carlo Suarez
September 08, 2016
Awesome! I was highly impressed with the gentleman that worked with me! He was so kind and so professional. He gave the a great deal! I'll be back! I was highly impressed with the gentleman that worked with me! He was so kind and so professional. He gave the a great deal! I'll be back! More
by faithejulian
September 08, 2016
2016 my new Hyundai Elantra I have a very short one, sorry I'm just appreciate the sales man who helping me that time thank... Again I'm happy with all employees of Hyundai ochec I have a very short one, sorry I'm just appreciate the sales man who helping me that time thank... Again I'm happy with all employees of Hyundai ochechobe branch... More
by ichue14
Employees Worked With
I think his name mike
September 08, 2016
Unhappy customer I'm still waiting on phone calls back regarding questions I need answered. Nobody is returning my call and everyone is just not professional or organi I'm still waiting on phone calls back regarding questions I need answered. Nobody is returning my call and everyone is just not professional or organized. I went to the dealer ship to ask questions I waited over a hour I asked to speak with a manager and never did. My experience was horrible over all. More
by gbelli_13
September 07, 2016
Bradley Saleman was very patince with me help me buy the car instead of working a way he explained every thing to me while purchacing the car. Saleman was very patince with me help me buy the car instead of working a way he explained every thing to me while purchacing the car. More
by graybradley98
Employees Worked With
Grance
September 06, 2016
Liars, "lowball", "bait and switch" artists. Edit: Read the Yelp reviews on this dealership before you make a purchase. Yelp Napleton West Palm Beach Hyundai Apparently, I'm not alone in the Edit: Read the Yelp reviews on this dealership before you make a purchase. Yelp Napleton West Palm Beach Hyundai Apparently, I'm not alone in the scams they try to run and ridiculously bad service they offer. And there are months of the same complaints being registered with no improvements, so you decide if the GM is truly concerned about my bad experience. I spoke to Anneris from sales in the morning and got a Carfax and a firm quote. I drove 1.5 hrs to the dealership. When I arrived, Gerrett the sales manager added on a mysterious $1895.00 CPO fee, as a "certified reconditioning fee". I told him the AutoTrader ad only says, "Sales tax, registration, title, dealer fees ($899) are additional to the advertised price". He literally told me, "We add this to all cars. How do you think I get paid?" When I told him it wasn't in the ad or mentioned by the sales person, he said, "That how we get people in here." This is a CLASSIC "Lowball" sales technique, usually only employed by the "Buy Here, Pay Here" used car lots. I can't believe a large, reputable dealership such as Napleton would employ this deceptive, dirty technique, or promote people like Gerrett to sales manager. BTW, after I got home, I checked the ad again, and now they updated the body of the ad: "In most cases the reconditioning expense will be added to the advertised price.". Just list the real price of the xxxx car in the ad! More
by napletonliars
Employees Worked With
Anneris, Rene, Gerrett
September 02, 2016
No pressure. My wife and I have purchased quite a few vehicles and almost always avoid dealerships because we feel pressured and haggled to death. The only reason My wife and I have purchased quite a few vehicles and almost always avoid dealerships because we feel pressured and haggled to death. The only reason we came to Napleton West Palm is because they had a few cars we found on Auto Trader that we wanted to test drive and possibly purchase. We were shooting for the stars and the vehicle we wanted was out of our price range and we were ready to leave. Daniel our salesman, asked if we could wait and he came back with a few options in our price range. There was one that we took a liking to and so we gave our bottom line and they met it. Daniel was great throughout the process and the sales manager was accommodating as well. As if that was not enough, the finance department beat the financing we had already procured and the rate was out of this world. We absolutely loved the service that Daniel provided. This was really the part that made the long day a great experience. My take away from this visit is that you never know what you are going to find. An attentive and knowledgeable staff is hard to find in the car business. We did our homework financially and that made the entire process smoother. I found that the dealership was more willing to work with us because we understood the values of the cars and how much we had to spend. More
by mmillington
Employees Worked With
Daniel Zuniga
August 31, 2016
It was a great!!! Daniel was a great salesman. He made the process so simple and easy for me to buy my car. I will definitely be referring my friends and family to buy Daniel was a great salesman. He made the process so simple and easy for me to buy my car. I will definitely be referring my friends and family to buy their next vehicle from him. More
by DR4855
Employees Worked With
Zuniga, Daniel
August 31, 2016
Great I was very satisfied with the service. I will recommend this dealership to everyone and Daniel Zuniga was very helpful and super friendly and all arou I was very satisfied with the service. I will recommend this dealership to everyone and Daniel Zuniga was very helpful and super friendly and all around great salesman. More
by Nunu
Employees Worked With
Daniel Zuniga
August 26, 2016
No Title The fact that I had not planned to buy at that time and was "looking" speaks volumes about the talent of the sales people there at that time. Quietly The fact that I had not planned to buy at that time and was "looking" speaks volumes about the talent of the sales people there at that time. Quietly led point by point to where "NO" was not an option. Rance is one of the best. More
by dgnb21a
