Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's West Palm Beach Hyundai
West Palm Beach, FL
735 Reviews
The home of the best, most affordable new and used Hyundai cars near Delray, Wellington, Coconut Creek, and Boynton Beach, FL just so happens to be the #1 Hyundai dealer in South Florida: West Palm Beach Hyundai. Family owned and in business for over 50 years, West Palm Beach Hyundai earned their reputation as the #1 South Florida Hyundai dealer because they truly believe that customer satisfaction and common courtesy should be held above all else. The focus on these traits has been in place since Edward W. Napleton opened his first dealership in Chicago back in 1931 and continues to this day, hence why over 68% of over 800,000 satisfied Napleton customers across 64 franchises and 5 states return as repeat customers.
From the time you come in to our facility, you can see why West Palm Beach Hyundai is different from the competition. Our waiting area comes decked out with a flat screen TV, while our relaxing customer lounge treats customers to free coffee and Wi-Fi. Our friendly, knowledgeable staff is devoted to your complete satisfaction and constantly strives to give you the easiest and most enjoyable buying experience, as well as to exceed your expectations before, during, and long after the sale is completed. We stock all the best new Hyundai vehicles , including the Accent, Elantra, Sonata, Genesis, Tucson, Santa Fe, and Veracruz.
We also feature tons of used and Certified used Hyundai vehicles, as well as tons of used cars, trucks, and SUVs from manufacturers such as Toyota, Acura, BMW, Jeep, Mazda, Chevrolet, and Volkswagen. Our Service Department is only staffed by ASE Certified technicians and comes complete with a service shuttle so you can still get around town while your vehicle is serviced. Our fully stocked Parts & Accessories Departments are packed with genuine OEM parts so your vehicle can be restored or customized to factory specifications. What is more, our website can allow you to value your trade, calculate your payments, and even apply
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 735 reviews
October 18, 2022
Be careful, don't go for services to your car Hyundai. All ratings and their services don't match. There is no communication between the services advisor and the mechanic who performs services. They will All ratings and their services don't match. There is no communication between the services advisor and the mechanic who performs services. They will damage the vehicle and ask you to hold the vehicle to do suspicious activities. They broke my windshield, and the mechanic forgot to put back the engine cover. This dealership made me drive the car with the possibility of getting fire in the engine from west palm beach to Fort Lauderdale. Now they are lenient in refunding the services fee they charged on my credit card. More
by ELIAS7292064
Employees Worked With
Jason
October 12, 2022
TLDR - Don't trust Napleton Hyundai Sales. They'll straight up lie if it gets them the sale. Contact other dealerships or Tresl if your lease is expiring, this store is going to gouge you. They'll straight up lie if it gets them the sale. Contact other dealerships or Tresl if your lease is expiring, this store is going to gouge you. Full Story: My wife's lease was expiring and I figured I would call Napleton's as they were the ones she originally got the lease through. I knew we had a residual value of 11.9k, even with taxes and an extravagent dealer markup fee we should have been around 15k absolutely tops. I called the sales division and asked someone to give me the final buyout total for the vehicle through them. I was stunned when Adam Forman, VP of Sales calls me to give me my buyout quote. First thing he did was lie to me about how the residual value actually only was really for trade-in purposes. I knew I was in for a ride then. I chuckled to myself as he is telling me how with all the shipping delays and no used inventory available, it'd actually cost us 16k to buyout this car, AND THEN add taxes/fees. For those of you who don't know- this is a "them" problem, the value of the lease buyout is (almost always) explicitly stated in your lease contract WHEN SIGNED, not to be adjusted on the fly 3 years like this later. We owed the residual + "official fees such as taxes/tags/registration" . I asked for an itemized buyout quote to be sent and the final purchase price was over 20k... and sent from his PERSONAL gmail account! For the record, he would have been entirely above board to list everything out and then tack on a 5k dealership fee. At least then it would have been to the terms of the contract. If I wasn't quite so angry I'd have found it hilarious. I asked what kind of rates they could offer just to see where it went, and he refused to tell me anything other than I would get the very best options available, trying to tell me it's all about the "LTV of the vehicle", obviously trying to distract me from the rates they're able to offer and make me feel like I have no option but to go through them (again folks, you can find auto lease buyout loans anywhere). The itemized quote gave no rate, but when I calculated it out he is offering me 7%. Again he was trying to rip me off, this APR was a good 3.5% higher than anything else I've already been qualified for on a purchase already inflated by over five thousand dollars. We ended up going elsewhere and I highly, highly recommend you do too. More
by Faustus24
Employees Worked With
Adam Forman
September 22, 2022
I call him "The Don". ! If you are ever in need of a genuine guy for car buying services. The Don is your go to! After going to 2 different dealerships and them running ! If you are ever in need of a genuine guy for car buying services. The Don is your go to! After going to 2 different dealerships and them running my social through the ringer for approval. I was finally approved but with honest and hard work from Don, Scott and his team, I can't thank him enough. He is such a beautiful person on the inside, very trustworthy, personable, patient and kind. I definitely am rooting for him to make it to corporate, we need people like him in the corporate office. More
by Keziah3835
Employees Worked With
Don M. And Scott S.
September 21, 2022
Brought my car in & had a true 5 Star Experience. ..Jason, my service advisor was awesome, very professional, knowledgeable and polite, as well as the rest of the staff... ..Jason, my service advisor was awesome, very professional, knowledgeable and polite, as well as the rest of the staff... More
by maddy
Employees Worked With
Jason
September 16, 2022
Bryan, Geovany and Nicholas are the best service advisor. I recommend those guys to anyone who needs your vehicle service done, very professional, good communication, fast service ect.... Bryan take care my I recommend those guys to anyone who needs your vehicle service done, very professional, good communication, fast service ect.... Bryan take care my Genesis and Geo, Nicholas take care my Elentra, Sonata. Nice and clean place to be. More
by wawa1010
Employees Worked With
Bryan
September 05, 2022
Colin Tanner is a true young rising star @ Napleton's Hyundai W.P.B. dealership. Recently I had to come in to get some help with my steering wheel cover along with extra items for my Santa Cruz. Colin Hyundai W.P.B. dealership. Recently I had to come in to get some help with my steering wheel cover along with extra items for my Santa Cruz. Colin immediately took charged by getting my needs addressed & asked me if there's anything else I needed. Colin takes the extra mile helping other's who might be in a rush to leave & can build customer relations with anyone with his sincere compassion. I would highly recommend Colin Tanner to any of my family, friend's, or school colleagues. Colin has a loyal, bright future @ Napleton's Hyundai WPB! More
by Susan
Employees Worked With
Just Colin Tanner
August 29, 2022
Worst dealer hands down over two months to get a backup camera and still waiting on a phone call customer service rep is really rude can't get a straight answer camera and still waiting on a phone call customer service rep is really rude can't get a straight answer More
by Frankguevara329
Employees Worked With
Armand
August 20, 2022
Service department meets the highest standards of customer service satisfaction along with accountability! Everyone is family oriented & makes you feel welcomed & respected! customer service satisfaction along with accountability! Everyone is family oriented & makes you feel welcomed & respected! More
by Susan
Employees Worked With
Jason Tanner, Raiddy Bourdierd, Chris Lawson, Chris Layton, Jeff Johnson, new car trainee, Josh.
August 10, 2022
I am always happy with the turn around time in which My car is serviced. I appreciate the fact that the customer service lobby is always clean so you feel comfortable even if you have an extended wait. car is serviced. I appreciate the fact that the customer service lobby is always clean so you feel comfortable even if you have an extended wait. More
by Joydereen
Employees Worked With
Armand Guynup
