Napleton's West Palm Beach Hyundai

Avoid Like The Plague Update: just spoke to one of the managers...had absolutely no idea what I was talking about regarding this situation, which strongly implies and rei Update: just spoke to one of the managers...had absolutely no idea what I was talking about regarding this situation, which strongly implies and reinforces your lack of ethic and organization as a company that " takes pride in customer service". You are in strong need of a management overhaul. ------------------------------------------------------------------------------ My father's brand new car has been sitting in the garage because we been chasing down the registration you people "forgot" to give him when he purchased it, "misplaced" when he came back a second time and swear that you "fedex'ed it a few days ago" and that it would be here by ______day. We have given you an email address that you were going to "email a hard copy to right away". Still nothing. We've tried contacting the salesperson who sold it to him, but he was "too busy" to bother answering or returning our phone calls. I don't know how you train your staff, and I'm no expert but the words "too busy" should never be in a salesman's vocabulary. I would ask if there's any hope he'll get his registration before next years model comes out but I'm sure you guys are "too busy" to bother reading this. Worst dealership in town. More

Nice experience I hope this review is presented to an influential person in this department , Karen the manager and Rance the salesman I worked with blew me away with I hope this review is presented to an influential person in this department , Karen the manager and Rance the salesman I worked with blew me away with how genuine they both were through out my experience . I felt comfortable and I am forever grateful with the car I purchased it was everything I needed and I will never buy from anyone other then Rance . More

Ricky Ramsey, unqualified and unprofessional sales manager Had an extremely bad encounter with rude and nasty service manager Ricky Ramsey. He is a poor representative of Napletons Hyundai! Stay clear of him! Had an extremely bad encounter with rude and nasty service manager Ricky Ramsey. He is a poor representative of Napletons Hyundai! Stay clear of him!! But I was treated fairly and professionally by salesman Mike D, customer relations Karen Leone and service manager Don. Because of the efforts put forth by these three people I left with a 2017 Santa Fe. My third car from this dealership. I hate to punish the whole dealership for one rotten apple!!! More

Survey This is my second car purchased by the dealership. Easy process to lease my car, friendly people, good service guys would recommend to others to buy This is my second car purchased by the dealership. Easy process to lease my car, friendly people, good service guys would recommend to others to buy a car from the dealership More

Great people, great service I bought my 2015 Elantra here and have had all the service work done here. The service staff are wonderful and very knowledgeable. I would recommend t I bought my 2015 Elantra here and have had all the service work done here. The service staff are wonderful and very knowledgeable. I would recommend this dealership in a heartbeat. More

Excellent Sales Person Anthony Carera helped me leased a Santa Fe 2 years ago and this year we trade our lease with another Santa Fe and my husband bought a Sonata. On top o Anthony Carera helped me leased a Santa Fe 2 years ago and this year we trade our lease with another Santa Fe and my husband bought a Sonata. On top of that we brought our friend and he got an Elantra. And we are happy with the service. Good experience overall. More

Great experience Everyone was very professional and very helpful with purchase of my new vehicle. I was able to get the car that I wanted, and the color that I want Everyone was very professional and very helpful with purchase of my new vehicle. I was able to get the car that I wanted, and the color that I wanted with no problems and no questions asked. More

Surprisingly disappointed I knew the vehicle I wanted to purchase before arriving and it took almost 6 hours waiting (betweeen back and forth with the manager and waiting over I knew the vehicle I wanted to purchase before arriving and it took almost 6 hours waiting (betweeen back and forth with the manager and waiting over an hour just for finance. Ever since my purchase, I've been disappointed with customer service, or lack of, especially from my salesperson. More

2017 Sonata Extremely happy with my new Sonata. The staff at Napleton made the experience very pleasurable. I would definitely recommend and I myself will be back Extremely happy with my new Sonata. The staff at Napleton made the experience very pleasurable. I would definitely recommend and I myself will be back for routine maintenance. More

Best experience ever at a dealership I think that everybody there actually professional in my experience they did a great job selling me a car that I want it not showing me another card j I think that everybody there actually professional in my experience they did a great job selling me a car that I want it not showing me another card just showing me specifically what I wanted and that was great and I am very happy with the experience and keep it up you're doing something great thank you More