Napleton's West Palm Beach Hyundai

This place is the worst for service. I came here a few months ago with an appointment and still sat here for 3 1/2 to 4 hours. I got a phone call asking me to please give them another I came here a few months ago with an appointment and still sat here for 3 1/2 to 4 hours. I got a phone call asking me to please give them another chance. Unfortunately I decided to do that. I am currently writing this while sitting in the service line trapped between two cars so I can't get out. I have an appointment but was told they are falling behind again and I can expect to be here for most of the afternoon. Unless you have absolutely nothing to do with your life and you want to spend your time sitting in a service station, I would recommend finding another place to service your car. More

Jason Tanner and Leo are the most professional individuals I have ever worked with at a car dealership! They are honest and upfront.m and went above and beyond.., great way to do business I will o individuals I have ever worked with at a car dealership! They are honest and upfront.m and went above and beyond.., great way to do business I will only come to this dealership in the future. More

I got home and looked at the paperwork I signed at the dealership without really looking at it. My fault. Aprox . 25 pages. I agreed on a price for the car. I also agreed on a price for my trade in. The dealership without really looking at it. My fault. Aprox . 25 pages. I agreed on a price for the car. I also agreed on a price for my trade in. The final price which I agreed on was right,but the trade in value was $500 dollars less . I should have paid $500 less for the car . The numbers do not lie. In my opinion they were very devious. Always look at what your signing, you too may be fooled. Did like the salesman , but do not know if he knew what happened More

The service department took good care of me. I dropped off my car and needed to return home. The shuttle had already departed, so they had a driver take me home. I appreciated that. The challeng I dropped off my car and needed to return home. The shuttle had already departed, so they had a driver take me home. I appreciated that. The challenge for this service department is that there are too many cars each day for the mechanics to take care of. I was fortunate that my car problem was taken care of the same day. More

On Saturday, Sept 30th, I was towed to Napletons Hyundai of West Palm Beach. I had a flat tire & a missing key fob which I dropped in my car & was unable to find. Roman & Cayden took care of my vehicle & th of West Palm Beach. I had a flat tire & a missing key fob which I dropped in my car & was unable to find. Roman & Cayden took care of my vehicle & their service was extraordinary! They even came by on a busy day to give me updates on how the work was progressing. The tire was repaired & the missing key fob was found. I was overjoyed. Both Roman & Cayden saw to it that my needs & concerns were handled satisfactorily by the Service Dept & I highly recommend both of them for your automotive needs. Thank you, Nadine Alterman More

Worst Service Dept. waited one hour and still wasn’t approached to ask about what service was needed. Had an Appt for 10:45, got there at 10:35, left at 11:40, having se waited one hour and still wasn’t approached to ask about what service was needed. Had an Appt for 10:45, got there at 10:35, left at 11:40, having seen only Roman, Customer Service Rep 3x’s. Last time for us, Jiffy Lube her we come More

7-20-2023 stopped in at 11am and was out of there by 1PM! Carlo was AMAZING and didn't waste our time. Finance was also a pleasant experience. I already gave a 5 star review on Google when I was there to lea Carlo was AMAZING and didn't waste our time. Finance was also a pleasant experience. I already gave a 5 star review on Google when I was there to lease the vehicle back in 2020, we ended up purchasing and got a great deal! Thank you for your wonderful customer service, Carlo and team! More

Bought a new car on Saturday had no A/C on Monday. Ended up at this service department and it has honestly been the biggest disappointment ever!!! They did not call when it was ready as promised. I tr Ended up at this service department and it has honestly been the biggest disappointment ever!!! They did not call when it was ready as promised. I tried 5 times to reach them by phone they would answer then hang up. Finally I convinced operator to walk over and get someone. Car had been ready for three hours. On top of that they didn’t have part. Two weeks later still no part no call. I tried calling so I left three voicemails still no call. Buyer beware!!! More