Napleton's West Palm Beach Hyundai

Service I brought in my 2013 Veloster for repair on 2 issues that should have been covered under my extended warrantee that I purchased when I bought the car. I brought in my 2013 Veloster for repair on 2 issues that should have been covered under my extended warrantee that I purchased when I bought the car. The clock did not work and there was a "crunching" noise coming from the front of the hood. They called the policy holder (which I found out wasn't Hyundai) to replace my radio (that controls the clock). When they came to inspect the car, my service rep was out that day and no one knew what was going on with my car, so they claim was denied. The company refused to come back and look at my car again and the dealer would do nothing about it. When I called Hyundai Corporate, they called Geo, my service rep. several times, who never returned their call. They also refused to repair the crunching sound, misdiagnosing it completely! I tried to call the General manager of the Dealership and the Service Manager at least six times and no one ever called me back! DO NOT GO THERE! More

Rudest people I’ve ever met They called me saying they had a promo I get there and they offer me the exact same deal as online PLUS 3,000 in tacked on fees! When I said what kind They called me saying they had a promo I get there and they offer me the exact same deal as online PLUS 3,000 in tacked on fees! When I said what kind of deal is that Ron told me I could leave! More

Outstanding service representative. I don’t usually go to the trouble of sitting down and write reviews but, since I am quick to speak out about bad service, its only fair to recognize a I don’t usually go to the trouble of sitting down and write reviews but, since I am quick to speak out about bad service, its only fair to recognize and commend excellent service. My wife and daughter brought my daughters car in for A/C repairs and “Armand” our service representative went way above and beyond. I have a hard time with trust in regards to car repairs, so its usually me that brings our cars for servicing.Too many times women I know have been taken advantage of and spent money on unnecessary repairs, but not this time. I was pleasantly surprised to hear that Armand took it upon himself to check about any factory warranties that might apply to this repair and low and behold some expenses were covered. Our car was repaired quickly and correctly. Armand was a true professional and gentlemen throughout the time my wife and daughters visit. As a husband and father, that is something that goes a long way in my book. I only hope that Napleton Hyundai takes time to read these reviews and recognize an outstanding employee. Thanks, Armand! We will be back again and you can be assured that your name will be requested for any future services that we may need. More

Excellent help with my service rep Armand Guynup I have had service done many times and always happy with service but this time I felt that my rep Armand Guynup went over and above to help me with my I have had service done many times and always happy with service but this time I felt that my rep Armand Guynup went over and above to help me with my situation. He made me feel that he truly was concerned and I greatly appreciated his efforts More

Tire change Prompt and excellent service! The employee in charge of us, Mr Guynup, was really helpful and tried his best to give us the new tire as soon as possib Prompt and excellent service! The employee in charge of us, Mr Guynup, was really helpful and tried his best to give us the new tire as soon as possible; although we had to leave momentarily, he didn't make us wait when we got back. It was a pleasant service! More

Charged for service not done. Twice I have gone in for service of my 2017 Elantra. Both times, I have been charged for service that was not done. This past 15,000 mile service I Twice I have gone in for service of my 2017 Elantra. Both times, I have been charged for service that was not done. This past 15,000 mile service I was charged $49.95 for a tire rotation and balance. Neither was done. This is not only a initial cost an safety issue but would also shorten the life of the tires which will cost me additionally. More

SCAMMERS Leasing a vehicle from Napleton's Hyundai has been a complete nightmare. By far the worst customer service experience of my life. I was lied to from t Leasing a vehicle from Napleton's Hyundai has been a complete nightmare. By far the worst customer service experience of my life. I was lied to from the beginning and told that my mileage overages from my previous lease would be forgiven because I was leasing a new vehicle (which is the only reason I leased a new vehicle instead of buying out my old vehicle) until a month later I get a bill for just under 2,000.00 for mileage overages. I was lied to by every staff member at this dealership and I will never go back for another vehicle. This was the worst decision I have ever made and I would advise you to go elsewhere. More