Napleton's West Palm Beach Hyundai

I bought a 2020 Elantra recently. My salesman, Tony Wilson, is the best!!! He goes over and above to help me. The service department is overwhelmed, which is why I only rated 3 stars, but if and when Wilson, is the best!!! He goes over and above to help me. The service department is overwhelmed, which is why I only rated 3 stars, but if and when I should buy another vehicle, Tony will be the person I go to and will recommend highly. He is an asset to Napleton and should be rewarded as such. More

How is it that a 2018 Toyota Prius Four that is listed for sale online for $17,400, with an $899 dealer fee, can have a total price of $22,199? What reconditioning could possibly cost this dealer $4,000 a for sale online for $17,400, with an $899 dealer fee, can have a total price of $22,199? What reconditioning could possibly cost this dealer $4,000 and why was it not mentioned online? What a total waste of my time. I was told this by a manager after already speaking to two other people as I was getting to ready to drive 150 Miles to purchase this car with cash. The good in this is that I was told this information prior to leaving my home and not when I arrived at the dealership. More

What turned into a bad morning turned into a great afternoon! I had brought my 2016 Tucson in to the Napleton West Palm Beach location to have my windows repaired. This was not going to be a cheap bil afternoon! I had brought my 2016 Tucson in to the Napleton West Palm Beach location to have my windows repaired. This was not going to be a cheap bill, over $2400 to be exact. However, mid-day I received a phone call from Sergey. My instant thought was here's another salesman to get me into a new car and have another car payment. Nope, Sergey was looking out for me. He saw how much I had spent in the last several months to have my car worked on because it was out of warranty. Again, hesitant to make a decision over the phone, I went with my wife to meet Sergey to talk numbers. Upon arrival, I was welcomed right away by Sergey. He made sure I had his full attention. My wife and I even go to meet his daughter, Tatiana, who also works in sales. She made us feel like we were a part of the family. There was zero pressure in my decision making. At the end of the day everything made sense and Sergey really did hook me up with possibly the best Tucson on the lot. It was a serious upgrade without completely breaking the bank. Definitely pleased with my visit. If you are someone who has shopped Napleton Hyundai before and had a bad experience, give them a second chance. I had purchased my, now, last car from them and it was a terrible experience. They have all new staff that is there to assist you, no matter your situation. Thankful for Sean in finance too helping us get our payments and interest rates low. Beyond blown away by the service! More

Awful experience from your dealership with unethical business practices. I have been working with Steve Price all week to lease a car for my daughter. I let him know exactly what I could pay and Wednesd business practices. I have been working with Steve Price all week to lease a car for my daughter. I let him know exactly what I could pay and Wednesday this week he texted me agreeing to the terms. 3 year lease, $0 down and payments of $220/month for an Elantra. I showed up today, took the car for a test ride, again reassured by Steve that the deal points we discussed would work. Steve was with someone so passed me off to another sales guy (had an accent). When we sat down to put the paperwork together he started to question what Steve and I had worked out. He left to go speak with the sales manager who then cam over sat down and immediately said “I don’t even have a pencil to give you “ I asked him what that meant and he said he could not do a deal even close to that. I questioned him and showed him the text from Steve. He said “Steve was not authorized to give that deal”. He was very arrogant and condescending. Not professional at all to say that to a customer after a deal was agreed upon. Your internal issues and approval process are not my problem. You have a representative of your dealership who committed to a deal. Was that just a ploy to get me in there and waste my time? Very poor service and business practices. I was ready to get a vehicle from you today and now I will never even consider your dealership again after being screwed over. More

Thanks for your help! I did not purchase a vehicle but Thanks for your help! I did not purchase a vehicle but this young man by the name of Tony took the time out to assist me. I’ll be honest not really Thanks for your help! I did not purchase a vehicle but this young man by the name of Tony took the time out to assist me. I’ll be honest not really used to that from sales people or on that note a dealership but it was just something about the whole atmosphere. I would recommend this place if you are looking to avoid the norm, give these guys a try you just might find what you are looking for. Especially this guy unusually kind! More

Just had a wonderful experience with Brian (salesperson) and AJ (finance ). They were extremely helpful and professional with my purchase of my new Hyundai Kona. and AJ (finance ). They were extremely helpful and professional with my purchase of my new Hyundai Kona. More

Overall, Jason Tanner has been very professional and make the whole process as easy as it can be. Thank you so much. I love my new ride. the whole process as easy as it can be. Thank you so much. I love my new ride. More

The experience/service was awesome! Our salesperson, Tony Wilson went above and beyond to make sure that our experience was paramount. Love our 2021 Palisade! Wilson went above and beyond to make sure that our experience was paramount. Love our 2021 Palisade! More

man man man !! you guys are the best !!! JUST SIMPLY man man man !! you guys are the best !!! JUST SIMPLY THE BEST OF THE BEST WHEN IT COME TO THIS OUTSTANDING TEAM OVER HERE @T WPBH!! man man man !! you guys are the best !!! JUST SIMPLY THE BEST OF THE BEST WHEN IT COME TO THIS OUTSTANDING TEAM OVER HERE @T WPBH!! More

We wanted to purchase a good used car from a large dealership - so we have some peace of mind. We found a nice three year old car in Napleton’s, Hyundai on Okeechobee, and after a test drive we purcha dealership - so we have some peace of mind. We found a nice three year old car in Napleton’s, Hyundai on Okeechobee, and after a test drive we purchased it. When my son drove this car from Napleton’s at night to our home (just couple miles) the antenna flew of the roof, warning light on dashboard went off and brakes were pulsating. So we contacted next day Napleton’s dealership several times, and there was no response. So now my son is driving a nice car, with large hole in roof, and we are trying to get that to fix somewhere. Very sad... More