Napleton's West Palm Beach Hyundai

Advertised a great lease deal online for a 2021 Sonata for $99/month for 36 months with $1,999 down. Several listed as in stock per their website as of the morning we went. Once we were there we mentioned for $99/month for 36 months with $1,999 down. Several listed as in stock per their website as of the morning we went. Once we were there we mentioned this ad and they arranged a test drive. After the test drive they said they were out of 2021s and this was a 2022 we test drove. We asked if they could honor their advertisement or at least get close to it. They came back with $320/month for 36 months with double the amount down than their advertisement stated. Then the manager came out to try to tell us how they sold so many cars "flying off the lot" (like it matters to us and should be impressed) and that we should be glad they even have Sonatas for sale. At this point my father threw the xx flag and said that's why he hates coming to car dealerships and dealing with dishonest people. The manager then blew up and was rude and said "I'm a good Christian man" like that somehow justified how they don't honor their advertised prices or work to even get in the ballpark of a good deal. We thanked him for his time and began to leave. The manager then said "you need to learn to read fine print" as he fluttered as if to justify how he had treated us. All this to say... DO NOT WASTE YOUR TIME trying to negotiate with them or even try to have them honor their advertised "deals". They operate on the bait and switch tactics and hope people are dumb enough to fall for it. Hope this saves others the hours we wasted this morning... More

Marcus Allen was and is very people friendly and knowledgeable. His explanation on vehicles are to the point.he will make the process a lot less stressful. knowledgeable. His explanation on vehicles are to the point.he will make the process a lot less stressful. More

Great experience with Chris a manager who was extremely knowledgeable and took the time to get us a great deal and an easy and quick transaction. This is our third car from Napleton Hyundai and we will go knowledgeable and took the time to get us a great deal and an easy and quick transaction. This is our third car from Napleton Hyundai and we will go back again -Sergei was easy to do financing with too. Excellent Store More

I bought a new Genesis GV80 from this dealership. Sales process was ok, and I commended them for it. BUT….once they had my money, there is NO customer service. They ignore phone calls and text messages! I’ process was ok, and I commended them for it. BUT….once they had my money, there is NO customer service. They ignore phone calls and text messages! I’ve been trying for a week to get some orientation on the vehicle’s technology features, which were NEVER covered with me when I purchased it. No repose!! I went back to the dealership and was told my salesman, Marcus Allen was off. Someone else tried to help me setup the tech features, but after an hour, he couldn’t do it. Told me they’d get it done the next day. 4 more days have gone by - the features still don’t work and I can’t get anyone to help me. My suggestion is it’s worth the drive to another dealership ANHWHERE, rather than spending a dime at this place. They’ll take you’re money, that’s not a problem, but once that’s done, you’re on your own. BE WARNED!! More

Well I cant say much for the sales team as one is a major con man but Mike in the service department is the best. It may take awhile to get repairs done but they get done right and if it's a CPO car they wil con man but Mike in the service department is the best. It may take awhile to get repairs done but they get done right and if it's a CPO car they will get you a loaner until your car is completed and up to snuff. Just beware of sales and management and check the car fax against the car tires,etc.. make sure you check all the perks of a CPO car from the 2 keys to the warrenty info. because sales and management trend to just sell cars before they even went through the inspection process etc....but totally Trust Mike the Service manager. He's very honest, thorough and responsive to question and needs More

Let me tell you the car and all the people here especially Tony Wilson have treated me royally I can’t think of a never place where I would ever want to do business I recommend them to everyone the especially Tony Wilson have treated me royally I can’t think of a never place where I would ever want to do business I recommend them to everyone they have the product and they have the staff polite and courteous could not ask for more More

Car buying can be an unpleasant experience but not this time. A J Atieh made the whole transaction pleasant and remained polite and professional through the whole process. Stayed with us from beginning to time. A J Atieh made the whole transaction pleasant and remained polite and professional through the whole process. Stayed with us from beginning to final delivery. His manager Ron was unlike most sales managers and was totally pleasant for his part without any harsh transactions. I have to mention Business manager Lior who didn't have much to gain from the small amount being financed to get my daughter on the credit reporting but happily processed the application for our benefit even though he had customers waiting where he would make money. Overall, the whole team was outstanding. If you need a sales person there, AJ Snr would be the person to ask for. More

This dealer is not able to logistically handle the volume for service! When I arrived probably 30+ sitting waiting to be pulled from drive up area. A total cluster! It doesn't matter if you have an appointme for service! When I arrived probably 30+ sitting waiting to be pulled from drive up area. A total cluster! It doesn't matter if you have an appointment since they would never know which vehicle has one! The service advisor confirmed that is the way it works at this dealership. Poor techs are working pretty much outside under car wash cover like conditions. I actually drove all the way south to Rick Case for service busy as well but organized. If I had known this upfront I would definitely not have purchased a Hyundai. Toyota is ran 1000% better! More