Napleton's West Palm Beach Hyundai

Stay away from this dealership - lying rip off artists ! Don't even think about going to this rip off dealership. They are the typical scummy dealership that you will find in SE Florida. I went there for a Don't even think about going to this rip off dealership. They are the typical scummy dealership that you will find in SE Florida. I went there for an internet advertised price on a car. I asked the salesman on the phone if this would be the total price, he said yes. I made an appointment to come in that day. When I went there I asked him again, and he confirmed the price. Then he spends a half hour getting the keys to the car and claiming he has the move other cars around to get to it. Why didn't he do that in the hours before I came ? More time wasted there. Then I find out that he doesn't have the colors and options I asked for, which he claimed he had on the phone. Then he does the sales tactic to get me to test drive various cars, all of which were not what I asked for over the phone and he said he had. Each car he had me drive became a long wait for him to find the keys. He had me test drive 2 cars, and after that wasted time, when I agreed to buy one, which I really didn't want anyway, he calls his manager, who kept me waiting there another half hour. Then he shows me a sales paper with about $4,000 more in added dealer fees then their internet price ! When I showed the manager a copy of his advertised internet price, he tells me that it didn't include their dealer fees, and that all dealers do this. What a lie ! I have been to 2 dealers out of SE Florida that played fair, honored their advertised price, and did not add on thousands of dollars in fees. They lied about everything - the car's colors, millages, and price. When the salesman asked me why I wanted a certain color, I told him because a body shop owner told me that white and bright silver don't fade much in the sun over the years. He tells me that silver is the worst for fading. Why did he say that ? Because he didn't have the bright silver one I wanted. Another lie. Then when I was asking for a backup camera in a 2015 car, another salesman interrupts by saying that they didn't put backup cameras in cars before 2016. I told him, yeah, I've got a 2011 and 2015 Kia, lower priced cars that both have backup cameras ! Another lie from them ! Then the salesman tries to sell me a smaller car, a car that I told him I didn't want. While he was looking for another type of car that he knew I didn't want, we walked out. They wasted 3 hours of my time, and plenty of gas to travel there. They get paid to show up there, I don't. A good tip for any car buyer, before you waste your time going there, ask the salesman to email you the details of the car, and the "out the door price", which includes all fees, taxes and plate charges. Then you will know what the final price really is. They can still lie to you about the car itself - the year, color or mileage, but they won't be able to get out of the "out the door price." Also, if you have a trade in, get online quotes as to it's value, then go to Carmax for a free written quote. This dealership tried to rip me off as far as my trade in as well. To repeat, stay away from this low life dealership. Go to dealerships in more country areas like central and west coast Florida areas, where the people are more honest. More

Overall Terrible to Deal with If I could have given these guys a 0, I would have! I leased a new Genesis in Palm Springs, CA 6 days before deciding to get one for my Florida res If I could have given these guys a 0, I would have! I leased a new Genesis in Palm Springs, CA 6 days before deciding to get one for my Florida residence as well. Everything was so positive in CA-- Peter, the Sales rep was very good and not overly aggressive and Gary back in the F&I Dept was one of the best I've dealt with. I would tell you that these guys made the overall experience very positive. Well that was CA. It was so positive as I stated above, that I went less than a week later and got the same car on the East Coast in Florida-- I don't want to mix the surveys, but the dealership in Florida has been horrendous to deal with. I traded in a car 13 days ago there and that car has still not been paid off to close out my contract with Lexus. Furthermore, I still do not have an account number for this vehicle to go in and start making payments on-line. When I called the dealership on Monday (7/29-- 9 days after getting the vehicle) , I spoke to the Sales Mgr. I had dealt with (Rance) and he told me the "deal hasn't funded yet", but he'd check into it and call me back in a few hours-- that was 4 days ago and still no call. I just put in another call to Rance and was told he's on the phone. Gee all this to pay my bill??? The experience at this dealership in Florida was hugely disappointing yet I still purchased the vehicle because the vehicle was what I wanted-- here are some other bullet points from that experience: 1) filled out all of my info on line the night before including my ss# because the website said it would save an abundance of time. 2) Was given a trade in quote for my vehicle on line the night before yet when I went into the dealership, the initial number that you guys came back with was $10,000 below what the quote was on-line. 3) I called the dealership that morning to make sure the car was there that I wanted-- they said it was-- I drove over 45 minutes and the car was not there that I wanted. 4) The process took over 5 hours to complete (why did I waste time the night before on-line then?) 5) Once I was taken to the Finance office, I had a Finance guy who was sick with a major cold touching all of the paperwork I had to sign-- he proceeded to tell my wife and I that he had gotten sick because he was laid off from the dealership earlier in the week, but ended up coming back only the day before because the dealership needed him. Who tells a customer all of this? 6) Once led out of the Finance office, we were taken downstairs to a cashier window to give our deposit-- we stood there over 10 minutes waiting for the 2 women to decide how to process the check. 7) The dealership continued to ask us to fill out the survey with all top scores-- you know what? They have to close the deal out because I haven't even gotten that survey yet. 8) After not getting a call back from Rance, I called and left a message for the GM of the dealership (Chris Layton) both yesterday and today and still no return call from him either. I guess I shouldn’t expect the Sales Mgr to call back if his GM doesn’t do so either. I am now worried that my payments are due on the 20th of each month and I don't have this setup yet in your system-- I paid my CA lease within a few days. I would not recommend this dealership to anyone moving forward and would be very reticent in wanting to take my vehicle back there for any type of service needed. It was amazing to see how to do business the right way in California and how to do business the complete wrong way in Florida. The dealership in Florida was Napleton Hyundai and Genesis. We leased a G70 from both places. Please do not use any of this review against the Palm Springs dealership-- they did everything the right way!! Further Notes since I wrote this initially: 1) Finally got Rance on the phone today (8/12) 2) He said check was sent on 8/6 to Lexus to payoff my old vehicle-- I told him that has not been received yet—also asked what would have happened if I wouldn’t have been paid ahead with Lexus—I would have had a late payment for August if this was not paid ahead by me. 3) Told him there was no excuse not to call a customer back as he had stated he would do on 7/29. 4) He finally apologized for this 5) Told him there was no reason for me to want to do future business with their dealership and if they had been so concerned about the survey coming out as they had indicated the entire time we were buying the car, they would have treated us a whole lot better. 6) Asked to speak to an owner since they may feel differently about how we were treated—was told I was being transferred to the GM—Jeff Johnson. 7) Jeff Johnson was unavailable and I spoke to another Sales Mgr. named Eddie C. Eddie indicated Jeff Johnson was not the overall GM (Chris Layton)-- I said obviously this is a big waste of time to deal with Jeff Johnson since I had already left 2 messages previously for Chris Layton (neither of which had been returned). Good luck if you deal with this group!! More

Terrible customer service The finance department is absolutely not helpful. I have been to this location multiple times and it seems like no one can help me with my situation. The finance department is absolutely not helpful. I have been to this location multiple times and it seems like no one can help me with my situation. Instead of trying to help, they speak to you with an attitude and condescending tone. I do not recommend this dealership. More

Horrible experience Went to look at an Accent listed at 3800. The dealer fee was 899. So the salesman brings me the sales offer at 7000. REALLY! They added a 995 recondit Went to look at an Accent listed at 3800. The dealer fee was 899. So the salesman brings me the sales offer at 7000. REALLY! They added a 995 reconditioning fee. Never heard of this. How would anyone pay an additional 3200 to the list price. They must think people are idiots. What an insult. I really thought I was on a punked episode. This is why used car salesmen have a bad name. Waste of time. I've bought many cars over the years, but this was the worst by 10 fold. I would be embarassed to work there. Goodluck scam artists. More

Oil chasnge and checklist. I went to the dealer today for an oil change and Alex Altunashvili as always has provided great customer service. I am greatfull to be greeted with a I went to the dealer today for an oil change and Alex Altunashvili as always has provided great customer service. I am greatfull to be greeted with a friendly smile and excellent service. Thank you Alex.. Keep up the good work! More

Shameful Service Took my Sonata in for recall service. One recall had to do with instrument cluster ABS warning. Immediately after service and as I was driving away Took my Sonata in for recall service. One recall had to do with instrument cluster ABS warning. Immediately after service and as I was driving away from this dealership, I noticed my ABS warning light was on. There were other warning lights on as well. Obviously nobody bothered to run a diagnostics before turning the car over to me as completed. Now having no faith in the honesty of this dealership, I went to another Hyundai dealership and it was found that the ABS warning was for a defective speed sensor on one of the wheel assemblies. More

Gabriel Escobar sales Gabriel Escobar was very knowledgeable and helpful. Told me the truth and didnt try to pressure me into buying. I would highly recommended him. Honest Gabriel Escobar was very knowledgeable and helpful. Told me the truth and didnt try to pressure me into buying. I would highly recommended him. Honest, great sales rep More

Jennifer, P Raudel Rodriguez is an excellent salesman! He went over & beyond to make sure I left the dealership satisfied! I highly recommend purchasing a car fro Raudel Rodriguez is an excellent salesman! He went over & beyond to make sure I left the dealership satisfied! I highly recommend purchasing a car from this dealership! Great consumer service! More

Warranty work I brought my car in with an issue and it was under warranty. It was handled expeditiously. Daniel was my point of contact and followed through from be I brought my car in with an issue and it was under warranty. It was handled expeditiously. Daniel was my point of contact and followed through from beginning to end. Thanks Daniel. DS More

Great experience Ariol was so informative and very helpful when i first went to purchase my car. i was very nervous about purchasing the car and he made me feel very w Ariol was so informative and very helpful when i first went to purchase my car. i was very nervous about purchasing the car and he made me feel very welcome and i'm glad i left the dealership with my dream car. Thank you so much Ariol Junior Gilles. More