Napleton's West Palm Beach Hyundai

I love my first brand new car , I purchased the 2020 Veloster N , Yonah Perez helped me out a lot he made my experience great at Napleton Dealership, thank you guys Veloster N , Yonah Perez helped me out a lot he made my experience great at Napleton Dealership, thank you guys More

Management does not understand "Customer Service" Do not purchase a vehicle here. My daughter and I went to trade in her vehicle and purchase a new Hyundai. Upon working the deal, the manager (Edd Do not purchase a vehicle here. My daughter and I went to trade in her vehicle and purchase a new Hyundai. Upon working the deal, the manager (Eddie) offered 1/2 the book value for her trade. They then produced a Carfax report that had a clearly obvious issue. Whether the issue was a clerical error or larger situation, the manager failed to appreciate the position we were in. When asked to assist us in working out the problem with Carfax, the management focused on the "deal" they were offering, completely dismissing the Carfax error that was changing the deal by thousands of dollars. They blew us out of the doors, not even remotely attempting to work with serious buyers. Then, when contacted after the weekend, they continued to be belligerent and combative, insisting that despite being part of a large auto group, they had absolutely no influence with Carfax. Incidentally, the dealership that sold us the first car was also contacted regarding the Carfax report after this embarrassing episode. Their management team immediately took ownership of the issue and offered (without prompt) to contact Carfax and work to figure out how/why the error was made and how to rectify it. That is how you handle customer service. More

Best Experience Had the best car buying experience hands down! I was helped by Gabriel and Denise and their customer experience was top notch! They made my family and Had the best car buying experience hands down! I was helped by Gabriel and Denise and their customer experience was top notch! They made my family and I feel comfortable and confident on our decision with an unbeatable deal! They knew exactly what they were doing and made the process smooth and fast! I would definitely recommend them to all my family and friends!! Thank you!! XoXo Shadira Rivera More

They were very friendly and helpful! They worked very hard to get me the best deal! They were very fast and knew what they were doing! I would go back hard to get me the best deal! They were very fast and knew what they were doing! I would go back More

Customer Service Purchased A Used 2016 Genises Over 6 Months Ago .It Came With No Owners Manual .Over The Course Of Months I Have Spoken With xxx Salesman Jason Tanner Purchased A Used 2016 Genises Over 6 Months Ago .It Came With No Owners Manual .Over The Course Of Months I Have Spoken With xxx Salesman Jason Tanner ,Chatted With Roger Gardner And Catherine Cambridge Online,A Scott Katz Called Me ON 12/17 To see how I liked The Car.Told Him The Story, Paul called me on 12/3 To see how i liked the car,told him the story .NO ONE HAS EVER CALLED ME BACK ABSOLUTELY WORDT CUSTOMER SERVICE.I WILL BE PERSONALLY COMING IN NEXT WEEK .i HAVE THIS ALL DOCUMENTED ANTHONY MILLE More

The Best! Today, me and my husband purchased a Hyundai Sonata from WPB Hyundai. Our overall experience with this dealership is amazing. If you are buying a c Today, me and my husband purchased a Hyundai Sonata from WPB Hyundai. Our overall experience with this dealership is amazing. If you are buying a car, I will definitely recommend Napleton's West Palm Beach Hyundai. Buying a car should be an exciting and happy day experience, and that was exactly how we felt today. My sales person Mr. Jonathan Martinez was the first person who helped us, and I can say all the best about him. He was just the way I like one car sales person to be - Knowledgeable about the product, patient, super nice and respectful. The second person we met was Jonathan's Manager, Mr.Logan Meade. Very nice and calm young gentlemen, who helped on closing the deal. And the third person was the Finance Manager, Mr. Sean Traxsler, very patient gentlemen who made sure that I got the best possible finance. He answered all my questions, and made sure that I have a full understanding of the car purchase deal. We left the dealership very happy. We love our new car :) And one more nice touch - We received a bag of all kind of goodies as a present from the dealership. That puts another smile on my face. Thank you! More

The worst experince ever. The Manufacture requires it. This I sent to this to the State of Florida Agriculture Commissioner Office of Consumer Affairs. I brought My Car to Napleton Hyundai 2301 Okeecho This I sent to this to the State of Florida Agriculture Commissioner Office of Consumer Affairs. I brought My Car to Napleton Hyundai 2301 Okeechobee Blvd West Palm Beach, FL 33409 for recall items on December 6 2019 at 7:40 AM. That work was completed. The Service Department brought a list of other items with an estimate for other items they found that needed repair from their expert Mechanic's inspection of the vehicle. The Service Writer Stephen asked me to think about these items while I was waiting for my car to be completed. I did, but decided to have the work by the Mechanic that does all my work for over Twenty Years. The service writer came back and told me the other work was complete. He asked if I wanted the other work done? I told him I would consider it. As I waited, he was going to get the car and came back with it in approximately 30 minutes. I then left to see my regular mechanic with the list Napleton gave me. I knew the tires would need replacing from before. I had Harvey's Trail, the mechanic, repair the items that needed done and that they look at the items. We agreed on the items that needed done . During their inspection of the vehicle on 12/10/2019 the day I could leave it with Harvey's to get a complete estimate for repairs, their Mechanic had seen four punctures on the CV axle gasket/boots. these were strategically at four points on all boots. I have kept both CV Axles so that the parts can be inspected. I took this to the dealer so they could inspect it. Mike Clancy the Service Manager Looked at the axels and told me his people wouldn't do this. He stated that rocks come off the road and cause this. He sent me on my way unresolved and they could do nothing. All the people I have spoken to, find this unlikely if not impossible. These people are mechanics. I notified Hyundai 1800-633-5151 case numbers 16538089 & 16537208 They state that because I had a third party repair shop replace the damaged item they could not escalate the case. Logic tells me that a damaged part needs to be replaced. Had I left it on, it would have slung axle grease until dry leaving me on the highway broken down. At that time a hazard. If you suspect that they are doing something wrong, you don't give them a second opportunity. I am also curious that the expert mechanic at Napleton Hyundai didn't catch this during his inspection? Please let me know. I have the parts available for inspection. More

Scummy Sales Tactics I went in to buy a used Elantra GT. I told them that I would not be paying for the $1395 Napleton Experience Fee, which let's you drink the free coff I went in to buy a used Elantra GT. I told them that I would not be paying for the $1395 Napleton Experience Fee, which let's you drink the free coffee in the waiting area. I told them that I would not pay more than a $399 dealer fee, they wanted $899. I told them that I would not be paying for a reconditioning fee, they wanted another $899. I scratched those line items off and wrote in $0 and $399 for the dealer fee. They agreed to that deal. After I got home I went to put the paperwork in my safe deposit box and I see that they did put all of the above changes in the contract. I am legally totally screwed on this deal! Stay far away from this place! More

Buyer Beware Making service appt has been a constant struggle. Found out 4 bald tires that are 2016 on 2018 car w/ 2 on BACKAWRDS! from the dealership Making service appt has been a constant struggle. Found out 4 bald tires that are 2016 on 2018 car w/ 2 on BACKAWRDS! from the dealership More

Dishonest from start to finish If I could rate this dealership zero stars, I absolutely would. The experience I had at Napleton Hyundai, has to be the worst dealership experience I If I could rate this dealership zero stars, I absolutely would. The experience I had at Napleton Hyundai, has to be the worst dealership experience I have ever had. I had originally inquired about a used Dodge Charger, they had on their lot. The next day, I received a call from one of their internet specialists. She confirmed that the vehicle was available to test drive and set up my “VIP” appointment. On my way to the appointment, I received a call from another member of their internet sales department, the associate confirmed my appointment, and confirmed the availability of said vehicle, and that they were going to have the vehicle ready for when I arrived. When I arrived for my appointment, I was brought back to one of the Internet Managers, to continue with the appointment. From there she introduced me to the salesman I would be working with. The car had not been pulled up for my appointment. With the key in his hand, he informed me that he has been unsuccessful locating the vehicle, and offers to take me with him around the lot, to try and find the car. Keep in mind, this dealership lot is not very big. After roughly ten minutes of him and I searching the lot for this car, he can’t locate the car and informs me that we will go back up front to get in touch with his manager and his porter, to attempt to find the vehicle. I sit down, and roughly ten minutes go by, and he comes back up to me and says they’re still looking. Five more minutes pass and my salesman comes back with his manager. The manager shakes my hand, and says we cannot find the vehicle. Then offered to show me a car that was $17,000 more expensive than the car I originally came to see. I came in to see a Dodge Charger, he offered to show me a BMW M5. If you know even the smallest amount about cars, you know that is comparing apples to oranges. After I confirmed with two internet associates that the vehicle was there. I told him that I drove over forty-five minutes to come take a look at this vehicle, that was confirmed it was here, and now I have to just turn back around. He does not offer an apology, his answer was a flat out “yes”. As I get up from the table I tell him to have a manager call me. As I’m driving back, a half an hour passes, and a manager has yet to reach out. I contact the dealership via text, and asked if a manager would be reaching out. The response was “as soon as we have the information for you.” The next day comes, and no one has attempted to reach out, try and amend this situation, nothing. I text again, and a few minutes later the internet manager calls. She informs me that the vehicle I was interested in had been stolen, as well as two other vehicles were broken into. Understanding, I thanked her for her time. About a week passes, and the same vehicle comes up in my online search. Weird, the vehicle that was stolen, is still listed on their website, for sale. I decided to have my girlfriend give a call to the dealership. They confirmed to her that the vehicle was there, and available for a test drive. When the representative was going over the specs on the car, she mentioned the car had a clean CarFax. If a vehicle is stolen, it would have been reported in the CarFax report. At that point my girlfriend tells the associate the situation in which the last time I was there, I was told the vehicle was stolen. She claimed to have no idea that any theft was reported on property. For a position that manages inventory and sets up test drives, you would think they would be arguably the first to know if there was theft of a vehicle, so you wouldn’t put a customer through the hassle I went through. She offered to give a call back shortly, and for the rest of the evening, never called back. Was the vehicle stolen? Did someone have the vehicle and they fabricated the story of it being stolen? Are they trying to cover up the fact they recovered the vehicle and are now selling it with the theft unreported? My recommendation would be to stay as far away as possible from this dealership. I have never seen such blatant disregard, as well as a failure to try and make the situation right for the customer. More