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Napleton's West Palm Beach Hyundai

West Palm Beach, FL

3.3
733 Reviews
The home of the best, most affordable new and used Hyundai cars near Delray, Wellington, Coconut Creek, and Boynton Beach, FL just so happens to be the #1 Hyundai dealer in South Florida: West Palm Beach Hyundai. Family owned and in business for over 50 years, West Palm Beach Hyundai earned their reputation as the #1 South Florida Hyundai dealer because they truly believe that customer satisfaction and common courtesy should be held above all else. The focus on these traits has been in place since Edward W. Napleton opened his first dealership in Chicago back in 1931 and continues to this day, hence why over 68% of over 800,000 satisfied Napleton customers across 64 franchises and 5 states return as repeat customers. From the time you come in to our facility, you can see why West Palm Beach Hyundai is different from the competition. Our waiting area comes decked out with a flat screen TV, while our relaxing customer lounge treats customers to free coffee and Wi-Fi. Our friendly, knowledgeable staff is devoted to your complete satisfaction and constantly strives to give you the easiest and most enjoyable buying experience, as well as to exceed your expectations before, during, and long after the sale is completed. We stock all the best new Hyundai vehicles , including the Accent, Elantra, Sonata, Genesis, Tucson, Santa Fe, and Veracruz. We also feature tons of used and Certified used Hyundai vehicles, as well as tons of used cars, trucks, and SUVs from manufacturers such as Toyota, Acura, BMW, Jeep, Mazda, Chevrolet, and Volkswagen. Our Service Department is only staffed by ASE Certified technicians and comes complete with a service shuttle so you can still get around town while your vehicle is serviced. Our fully stocked Parts & Accessories Departments are packed with genuine OEM parts so your vehicle can be restored or customized to factory specifications. What is more, our website can allow you to value your trade, calculate your payments, and even apply
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2301 Okeechobee Boulevard

West Palm Beach, FL

33409

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Showing 733 reviews

June 21, 2024

if you are buying a car ask for salesman Jonathan Nichols he was great very helpfull and went out of his way for my wife and I made our purchase easy GREAT SALESMAN he took his time showing us all the dif More

by johncolonel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JONATHAN NICHOLS
Jun 22, 2024 -

Napleton's West Palm Beach Hyundai responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!

May 20, 2024

Thank you Anthony for helping me get my lease buy out handled professionally and clearly. More

by Edward
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony orio
May 22, 2024 -

Napleton's West Palm Beach Hyundai responded

Hi Edward, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

April 10, 2024

Please save yourself time and avoid this dealership! Anthony O. my salesman was very pushy and unprofessional. I did not feel comfortable at all dealing with him. He tried to overprice the car and I end More

by subnets.01macros
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anthony Oreo
Apr 12, 2024 -

Napleton's West Palm Beach Hyundai responded

I would like to get some more details about your experience with us. If you would be willing, please reach out to us at (561) 686-7137 so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you.

March 04, 2024

I recently had a disappointing experience with Napleton car dealership. Despite their commitment to offer me a specific benefit, they failed to fulfill their promise. Furthermore, the salesperson, Willy, s More

by majovar
Service Communication
Recommend Dealer
No
Employees Worked With
Willy
Mar 07, 2024 -

Napleton's West Palm Beach Hyundai responded

Hi Majovar, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out to us at (561) 686-7137 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

January 30, 2024

Don't ever go to this dealership. A few months ago i had an appointment for a oil change and after 4 hours it still was not done. Then last week i went to buy or lease a new car aft More

by randyseeman
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Gregg
Feb 01, 2024 -

Napleton's West Palm Beach Hyundai responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at (561) 686-7137 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

January 21, 2024

Roman Andrews Always brightens my day when I come to Napletons I just love his SPIRIT AND HIS PERSONALITY ALWAYS GOOD HE IS AWESOME More

by Gaynellelovett8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roman Andrews
Jan 23, 2024 -

Napleton's West Palm Beach Hyundai responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

January 09, 2024

Will string you along and add extra fees at every step of the way. After taxes the final cost of the car I was looking at was quoted to be $4000 higher due to exorbitant dealer fees they added on. After I ne More

by alexseal91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sergey and manager Bobby
Jan 11, 2024 -

Napleton's West Palm Beach Hyundai responded

Hi, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. Please contact our Manager at (561) 686-7137 so that we may ensure your experiences with our dealership are more pleasant moving forward.

January 08, 2024

I'd like to share my recent experience with the Service Department at Napleton's Hyundai Dealership (WPB). I had to tow my 2014 Santa Fe GLS to the dealership due to an electronic issue causing the engine More

by Junitocop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Diaz
Jan 10, 2024 -

Napleton's West Palm Beach Hyundai responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's West Palm Beach Hyundai. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 24, 2023

This place is the worst for service. I came here a few months ago with an appointment and still sat here for 3 1/2 to 4 hours. I got a phone call asking me to please give them another More

by CJ
Service Time
Recommend Dealer
No
Employees Worked With
No one
Nov 24, 2023 -

CJ responded

Never go here for service on your car. This is the second time I wasted an entire day here. I was assured the last time that it wouldn't happen again so I figured it would give them another chance. I had an appointment for 1:15 to rotate the tires change the wiper blades and the air filter. I asked the service tech if they had a shuttle service. He said yes but it just left and should be back in about 20mins. I waited an hour ( figuring that maybe the driver got more calls for pickups while they were out) finally I asked again. I told them I would just get an Uber but was told the driver was only 10 minutes away.. this went on for quite a while. Finally, I ordered an Uber and as soon as I put my credit card in, the tech came over and told me the car would be done in 10 minutes, and that they were just washing it. I questioned him and he said no, it would really be done in 10 minutes so I canceled the Uber, and an HOUR later (5:00 pm) my car was ready. And it wasn't washed. 😬🙄😡. Why keep lying to the customer? Just tell me the truth. I would have been home hours ago if I had ordered an Uber. It's not like your customers have nothing else to do but sit in your cold boring waiting room all day! OH, AND STOP OVERBOOKING,

Dec 14, 2023 -

Napleton's West Palm Beach Hyundai responded

Hello Cj, thank you for taking the time to leave this feedback. We regret that your experience with us was so far below the standards that we set for ourselves. Please contact our Manager at (561) 686-7137 so that we may ensure your experiences with our dealership are more pleasant moving forward.

November 24, 2023

Jason Tanner and Leo are the most professional individuals I have ever worked with at a car dealership! They are honest and upfront.m and went above and beyond.., great way to do business I will o More

by Georgelambro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Tanner
Dec 14, 2023 -

Napleton's West Palm Beach Hyundai responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

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