Napleton's Volkswagen of Sanford - Service Center

They scratched my car Terrible. I went to get a key programmed and they gave me back my car scratched. I asked them to fix the mistake and they refused. They tried to say I Terrible. I went to get a key programmed and they gave me back my car scratched. I asked them to fix the mistake and they refused. They tried to say I was lying. More

Disappointing Service I want to note this is about their service department. I have no bought anything from them so I cannot comment on their sales team. I went into thi I want to note this is about their service department. I have no bought anything from them so I cannot comment on their sales team. I went into this dealership on a Saturday do you have two minor things fixed on my vehicle. The bumper and splash guard. I had had the appointment for three weeks and received a call the day before saying they were all set for me to come in. This was after her confirming exactly what I was coming in for. When I arrive that Saturday they didn't know what to do with me. They kept going back-and-forth saying well maybe they could fix it, but then determining that know the body shop would have to fix it. After asking what that entailed I was informed I would have to call back on Monday to make an appointment or I could get a rental from them and they would fix it on Monday...maybe. Apparently their body shop it's not open on the weekends. Which I can understand, however when I googled open body shops they were the first to pop up. Also, I had that appointment for three weeks and spoke to somebody the day before. And no point in time during those three weeks was this ever mentioned or I would've made other arrangements. This was not a spur the moment see if they could fix this, this was in arranged appointment. They finally agreed to do at least an expection of what needed to be fixed. I agreed and they told me it would be about an hour. Two hours later they came in with a price sheet and inform me of several other things they believe needed to be fixed. Items I had just had replaced with in the last three months at their dealership. And in this report there was no mention of what are you come in to get fixed. No price estimates, no explanation as to what it would take to get my bumper and splash shield fixed. Nothing. Needless to say, I am severely disappointed. I will not be coming back to this Service department. I called around to a different dealership. They told me to come right down and they fixed it in a half hour. They did not charge me anything. This dealership now had my continued business. I don't care that I'm going to have to drive an hour away to visit this dealership. It's amazing what an impact it is how you treat your customers. More

Great service, great products This is our second Jetta purchased from here. They stand behind their products and give great service. They replaced the air conditioner even though This is our second Jetta purchased from here. They stand behind their products and give great service. They replaced the air conditioner even though it was just out of the warranty. Our last Jetta gave us 12 years of service and almost 160,000 miles. I have owned two VW's in the UK before moving to the USA and I highly recommend them More

Invoice Charges resolved satisfactorily Napleton's Volkswagen of Sanford, Florida - Service Center ---------------------------------------------------------------------- On June-15-15 I Napleton's Volkswagen of Sanford, Florida - Service Center ---------------------------------------------------------------------- On June-15-15 I had my car towed to Napleton's Volkswagen of Sanford - Service Center. After it was serviced and when I was given the invoice, I noticed that the charges might need another look at. Two weeks later (Jun-24-15) I requested to talk to the Service Manager, Mr. Jay Dunbar (Napleton's Volkswagen of Sanford - Service Center) and explained to him what I thought it was wrong with the Invoice. He listened to me without interrupting and not only he was very courteous, but he understood my concern and resolved the matter to both of our satisfaction. When I left his office I felt very grateful and I said to myself: "This is why I've been a longtime Proud Member of the Volkswagen Family". Thanks, Jay! Francis More

Exceptional service The locks and windows on my beetle malfunctioned leaving me with car windows down in the middle of a crazy work week Christian was great after lookin The locks and windows on my beetle malfunctioned leaving me with car windows down in the middle of a crazy work week Christian was great after looking a my car he found me a loaner and got me back on the road without any worries.. Thank you for the awesome service! More

Great Service I took my vehicle in for re-call and 12 month maintenance. Very friendly service rep, named Matthew Shrivalle. Took, care of me and about the most I took my vehicle in for re-call and 12 month maintenance. Very friendly service rep, named Matthew Shrivalle. Took, care of me and about the most pleasant service encounter with any of my vehicles I have ever experienced. Great Service and great customer care. Would highly recommend to anyone looking for a vehicle and service to go with it. More