Napleton's Volkswagen of Sanford - Service Center

Felicia was amazing and so professional. She took her time to explained in details and solve our issue. Great personality! She took her time to explained in details and solve our issue. Great personality! More

Service Advisor Johnathon Fiermonti is an asset to the Napleton team. He is very polite and professional. John took the time to answer all my questions and even offered some very helpful suggestions. Ulti Napleton team. He is very polite and professional. John took the time to answer all my questions and even offered some very helpful suggestions. Ultimately, my car was completed in less time than I thought it would take, despite the shop being so busy that day. I would definitely recommend Napleton in Sanford to anyone. More

Always a great experience whether buying a new vehicle or returning for service.. The staff are always friendly. returning for service.. The staff are always friendly. More

Great service and my car was done when Roxie said. I will only deal with her because she keeps you updated on what is being done to your car. Always friendly with a smile. I will only deal with her because she keeps you updated on what is being done to your car. Always friendly with a smile. More

I recently visited Napleton’s Volkswagen, Sanford, FL for a warranty issue on my Passat R-line. I had the pleasure of interacting with Jacob in the service department. His exceptional customer service left a a warranty issue on my Passat R-line. I had the pleasure of interacting with Jacob in the service department. His exceptional customer service left a lasting impression on me. From the moment I arrived, Jacob was attentive, friendly, and knowledgeable. He coordinated a local drop off/pick up with Joey (who was amazing) the shuttle driver while my car was being fixed. The service was completed promptly, and Jacob kept me informed throughout. I appreciated his attention to detail and commitment to getting the job done efficiently. I have a VW dealership closer to my home, it’s worth driving the extra mile for the service I received at Napleton’s in Sanford! -Erica More

Jacob was amazing, he listened to our concerns and was able to fully address all of them. With his upbeat attitude and knowledge of our car, he was able to get everything done in a time frame that fit our able to fully address all of them. With his upbeat attitude and knowledge of our car, he was able to get everything done in a time frame that fit our busy travel schedule. As always it is the customer service with Volkswagen that brings us back to Volkswagen when purchasing a new car. More

THE ONLY VW DEALER IN ORLANDO WE WILL USE! From our experience this is the top VW dealer in Orlando. Customer service, communication, and timeliness response is unmatched. They were able get o From our experience this is the top VW dealer in Orlando. Customer service, communication, and timeliness response is unmatched. They were able get our 2023 Atlast repaired in 3 weeks when other local dealers couldn't even give us a timeline. Danielle in the Service Department goes the extra mile to communicate frequently and get the problem resolved. If you're buying a VW or need VW service this is the dealer in town to use. More

Juliette Hernandez was such a great help! She was able to assess with any new car questions and needs. Would recommend her ! She was able to assess with any new car questions and needs. Would recommend her ! More

My new Jetta is in for service; and would never bring it anywhere else! I appreciate the same tech that works on my car also! Ty for a great service team! anywhere else! I appreciate the same tech that works on my car also! Ty for a great service team! More