Napleton's Volkswagen of Sanford

After a horrendous attempted buying experience at AutoNation of Sanford, FL., I went to Napleton VW of Sanford. There I found a very willing team of sales professionals who went out of their way to AutoNation of Sanford, FL., I went to Napleton VW of Sanford. There I found a very willing team of sales professionals who went out of their way to meet my needs in a used car. I cannot say things high enough about my experience at their store aND customer care. If I need to again, I will travel back down from my home in Mobile, Al to shop at Napleton's of Sanford, FL. More

Great service and my car was done when Roxie said. I will only deal with her because she keeps you updated on what is being done to your car. Always friendly with a smile. I will only deal with her because she keeps you updated on what is being done to your car. Always friendly with a smile. More

Been trying to contact this dealer concerning a problem with a used car purchase i made 5/15/2024. tryed numerous emails as well as phone calls. i don't hear well on phone. spoke to only the operator who with a used car purchase i made 5/15/2024. tryed numerous emails as well as phone calls. i don't hear well on phone. spoke to only the operator who sent my call to sales mgr. went to vm so i left my phone #, name and issue. have not heard back. the ac worked about 15 miles after i left the dealer after purchase. More

Extraordinary, José was very professional and helped us change cars! We are very happy with our new car! Thx Jose change cars! We are very happy with our new car! Thx Jose More

I recently visited Napleton’s Volkswagen, Sanford, FL for a warranty issue on my Passat R-line. I had the pleasure of interacting with Jacob in the service department. His exceptional customer service left a a warranty issue on my Passat R-line. I had the pleasure of interacting with Jacob in the service department. His exceptional customer service left a lasting impression on me. From the moment I arrived, Jacob was attentive, friendly, and knowledgeable. He coordinated a local drop off/pick up with Joey (who was amazing) the shuttle driver while my car was being fixed. The service was completed promptly, and Jacob kept me informed throughout. I appreciated his attention to detail and commitment to getting the job done efficiently. I have a VW dealership closer to my home, it’s worth driving the extra mile for the service I received at Napleton’s in Sanford! -Erica More

Good place to buy car. Tony helped me get into a low miles car I enjoy it Tony helped me get into a low miles car I enjoy it More

I have purchased two of my Volkswagens from Napleton's and I'm so excited to be working on my 3rd! They work with what money you have, and where you need to be on payments! Can't wait for my new Jetta!! and I'm so excited to be working on my 3rd! They work with what money you have, and where you need to be on payments! Can't wait for my new Jetta!! More

The salemen was awsome with no sale pressure, he did everything with a big smile. everything with a big smile. More

On 1-31-24 I purchased a 2020 Lexus LS 500 from this dealership and the 4 wheels has "road rash/curb scrapes" so as part of my deal I received a "we owe" from the dealership to have the 4 wheels repaire dealership and the 4 wheels has "road rash/curb scrapes" so as part of my deal I received a "we owe" from the dealership to have the 4 wheels repaired. The person assigned to do the repair said he was unable to do it bc the wheels were chrome so I spoke with my salesperson who spoke with management who offered a $350 check to be sent to me instead. To date, I still have not received this check (over 60 days now), I have made over 20 texts and numerous calls and left voicemails. Please be aware of this dealership and these unscrupulous business practices. I am now trying to contact the dealer to initite the arbitration process to settle this unresolved issue. Worst experience I've ever encountered at a dealership. More