Napleton's Volkswagen of Sanford

The salemen was awsome with no sale pressure, he did everything with a big smile. everything with a big smile. More

On 1-31-24 I purchased a 2020 Lexus LS 500 from this dealership and the 4 wheels has "road rash/curb scrapes" so as part of my deal I received a "we owe" from the dealership to have the 4 wheels repaire dealership and the 4 wheels has "road rash/curb scrapes" so as part of my deal I received a "we owe" from the dealership to have the 4 wheels repaired. The person assigned to do the repair said he was unable to do it bc the wheels were chrome so I spoke with my salesperson who spoke with management who offered a $350 check to be sent to me instead. To date, I still have not received this check (over 60 days now), I have made over 20 texts and numerous calls and left voicemails. Please be aware of this dealership and these unscrupulous business practices. I am now trying to contact the dealer to initite the arbitration process to settle this unresolved issue. Worst experience I've ever encountered at a dealership. More

Jacob was amazing, he listened to our concerns and was able to fully address all of them. With his upbeat attitude and knowledge of our car, he was able to get everything done in a time frame that fit our able to fully address all of them. With his upbeat attitude and knowledge of our car, he was able to get everything done in a time frame that fit our busy travel schedule. As always it is the customer service with Volkswagen that brings us back to Volkswagen when purchasing a new car. More

Fast, easy and professional. I would buy from them again. I would refer a friend. I would buy from them again. I would refer a friend. More

This is our third car we've purchased from this dealer and are never disappointed with the service received. Andrew Pope was super helpful in getting us the car we wanted and went out of his way to make s and are never disappointed with the service received. Andrew Pope was super helpful in getting us the car we wanted and went out of his way to make sure we were taken care of. Would definitely recommend to anyone to do business with Andrew and the team at Napleton's VW in Sanford, FL More

Mat helped me throughout the process of my car in a very efficient and super friendly way. Everything flowed super easy and without problems. efficient and super friendly way. Everything flowed super easy and without problems. More

Michael fuller was awesome he helped me buy a new VW Taos. They are fast wit the process and helped me leave within a few hours. Taos. They are fast wit the process and helped me leave within a few hours. More

Today was by far the best vehicle purchase experience I've had in years. From beginning to end, I was immediately greeted by various staff with kindness, respect, and overall willingness to go above and I've had in years. From beginning to end, I was immediately greeted by various staff with kindness, respect, and overall willingness to go above and beyond. I highly recommend Sales Associate Michael Fuller who clearly went out of his way to make my vehicle purchase as comfortable and satisfying as possible. Mr. Fuller is not only genuine, but also very personable and knowledgeable; He's a true asset to the dealership. Without hesitation, I will wholeheartedly recommend Napleton's Volkswagen of Sanford to my friends, co-workers, and family going forward. My recommendation is based almost exclusively on Michael Fuller's professionalism and attentiveness to his customers. More

THE ONLY VW DEALER IN ORLANDO WE WILL USE! From our experience this is the top VW dealer in Orlando. Customer service, communication, and timeliness response is unmatched. They were able get o From our experience this is the top VW dealer in Orlando. Customer service, communication, and timeliness response is unmatched. They were able get our 2023 Atlast repaired in 3 weeks when other local dealers couldn't even give us a timeline. Danielle in the Service Department goes the extra mile to communicate frequently and get the problem resolved. If you're buying a VW or need VW service this is the dealer in town to use. More