Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Volkswagen of Sanford
Sanford, FL
482 Reviews
Napleton's Volkswagen of Sanford has been proudly serving Volkswagen owners for over 24 years. We have a second location in Orlando one mile east of Alafaya Trail on Hwy 50.
When you visit our showroom, you will notice a unique atmosphere unlike a typical car dealership. Our Certified Sales Consultants will demonstrate the vehicles, assist with your finance needs and personally deliver the VW for you. We do not have a separate finance department to sell you unnecessary insurance, equipment or alter your finance or lease terms.
Please allow us to give you the best Volkswagen experience possible. We look forward to meeting you!
The Napleton Volkswagen Family
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 482 reviews
August 29, 2008
i've used this vw dealer a few times for service on my tdi. they have always done an excellent job. i used the repair shop a few times for damage when a car abcked into my tdi in a parking lot. they sa tdi. they have always done an excellent job. i used the repair shop a few times for damage when a car abcked into my tdi in a parking lot. they sat with me and discussed the options for cheapeneing up the fixes, what they thought was best, and options on time frame i could work with. the seond time was from some jerk slamming their door into mine in a parking lot and putitng very nasty dent and paint damage. they remembered who i was and took care of me again. very professional and the only vw dealer in orlando with a full functioning body shop on site, at least at the time i had to take it for repairs. i also used them for new tires on my tdi. they didn't have had the ones i wanted in stock, but offered to get them by that afternoon. i priced shopped ahead of time with tire rack and various other independents. they were very competitive with those places. i wouldn't hesitate to buy a new car there. i didn't work with their sales people or finance, so i can't comment on that process or new/used car pricing, but i have used their service people and that is half the package with a dealership. finding a good honest crew of qualified service techs. More
by jhb
Employees Worked With
body shop, service techs
April 12, 2007
I took my car to this dealership with three problems: a rattle in my steering column, a tail light that only worked sometimes, and the fact that my car lost power while driving and then wouldn't start. Ar rattle in my steering column, a tail light that only worked sometimes, and the fact that my car lost power while driving and then wouldn't start. Aristocrat replaced my battery, replaced a bearing in my steering column, and told me that my taillight was fine, all for a cost of $540.00. Two days later I was pulled over by the police for having a burnt out taillight (the one they told me was fine). Two weeks later, my car died while I was driving it with my infant son in the back. When I called the service department about it, they were not only not sympathetic, but said it wasn't their fault that my alternator was the problem and they didn't catch it the first time. Another two weeks has passed and the rattle is now back in my steering column! Exactly what did they do to earn the $540.00 that I paid them? I replaced my lightbulb and also replaced my own alternator because the "experts" couldn't find anything wrong. I would NEVER recommend this dealership to anyone! More
by ttolerico
