Napleton's Volkswagen of Sanford

My husband and myself we are very satified with the purchase we did. With Colette Middlebrook my dream true. I always feel safe and secure that she will help us in obtaining the car i wanted. She is purchase we did. With Colette Middlebrook my dream true. I always feel safe and secure that she will help us in obtaining the car i wanted. She is a great sales person I wish her to stay there for many more years. I am hard of hearing and she make sure by looking at my face so I can read her lip and she very supportive of my situation, my husband he does do the talking much but he feels she is great saler. She also work with us about the sales and we came to an agreement that satified me and my husband. More

In the process of buying my first car, Angel Lavergne was the sales associate that helped me find the exact car I was looking for! He was very straight forward with everything the car did/didn't have to offe the sales associate that helped me find the exact car I was looking for! He was very straight forward with everything the car did/didn't have to offer. Before and when taking the test drive, he showed me everything I needed to know about the car and made sure I knew where everything was. He was very focused on what specific things I was personally looking for in the car I was searching for. Aristocrat Volkswagon dealership, along with Angel Lavergne, made sure I and my family were very well taken care of during the process of looking, driving, signing and buying. Angel was very considerate of our time and did not keep us long. If and when I buy my next car i will surely be going back to see Angel! More

I am stationed overseas and came back for just five days to visit my son and help him find a good used car. We've been disappointed at so many other dealerships over high prices, pushy/aggressive sales tact to visit my son and help him find a good used car. We've been disappointed at so many other dealerships over high prices, pushy/aggressive sales tactics, and poor customer service. After a very long day of car hunting in the Central Florida area we came across Aristocrat VW. I was surprised that I was able to look over the used cars without anyone shadowing me. When I was ready to ask questions I was introduced to Ms. Michele Chrzaszcz. She was warm, friendly, and very professional. Her attitude clearly demonstrated a sincere appreciation for her customers. As a veteran that has been serving overseas for 26 years, I felt the sincerity in her voice when she thanked me for my service. When I explained that I just didn't have enough to pay the price on the car we selected, Michele and the dealership worked with me to make the purchase possible. The entire purchase transaction was very smooth and precise. All of my concerns and questions were addressed quickly and well beyond my expectations. While in Aristocrat, I was very observant of the atmosphere in their work areas. It was very clean and comfortable. The showroom lacked the "new car smell" that we all know to well. Instead, it had the welcoming aroma of fresh baked cookies which were placed on the information counter for all to enjoy. This is the kind of place where you just feel good about being there. My overall experiences in this facility was far better than any other I've been in during my quest for "the perfect used car". Aside from getting a great deal, I had the pleasure of making a few friends. I found the owner, Mr. Larry Bishop to be a very down to earth, family friendly business man. There is no doubt that his staff is a direct reflection of his commitment to providing excellent customer service. Thank you, Aristocrat VW! More

Michele was great and beat another dealership lease by almost HALF! So happy my friend told me to go there. It was the exact same care the other dealership was going to leas to me for almost double for wh almost HALF! So happy my friend told me to go there. It was the exact same care the other dealership was going to leas to me for almost double for what I am paying now. So great! More

We have been looking for a car for a while and none of the cars or dealerships felt "right" until we discovered the VW Eos! Then came the job of negotiating for the car and the trade-in of our old car. the cars or dealerships felt "right" until we discovered the VW Eos! Then came the job of negotiating for the car and the trade-in of our old car. We started the process at a dealership closer to where we live (no named but it was east of Sanford) and we did not have a satisfactory experience. So we called Aristocrat and talked to Michele Chrzaszcz and felt very comfortable with her. We made the trip to Sanford and are so glad we did! We liked the casual, friendly atmosphere at Aristocrat, something you can only find in a family run business. Michele got right down to business; no bait and switch techniques we experienced at other places. She told up right up front what the costs would be and gave us what we asked for in trade-in. We saved thousands of dollars and did not have to go through the uncomfortable games of other dealerships. We decided to lease and she explained it clearly and accurately. She also really knows her cars.... knowing what each button and gadget does on the car. When I called a few days after delivery of the car she cheerfully answered some additional technical questions I had. I would highly recommend a visit to Aristocrat! Ask for Michele! More

Went in to buy a used vehicle in the lower price range:: They had several on the lot and after looking at them decided to test drive a couple. Michele checked in with the service manager and found that one They had several on the lot and after looking at them decided to test drive a couple. Michele checked in with the service manager and found that one vehicle was not worth salt. She informed me that the car had many issues and after that took it off the for sale lot. I really appreciated this because the vehicle needed is going to transport a couple of young children. I don't know if many sales people would ever dream of doing such but Michelle informed me that theirs is a family owned business and values each and every customer no matter what they might be spending on a vehicle. Simply put just an awesome person/dealership to deal with. Thanks More

I initially spoke to this dealer about a used CC they I initially spoke to this dealer about a used CC they were selling and from the first conversation until we finally had a deal, on a different car ( I initially spoke to this dealer about a used CC they were selling and from the first conversation until we finally had a deal, on a different car (new one) a couple months later, the person I dealt with, Marina Jovic, was probably the most pleasant and understanding salesperson I have ever had the pleasure of working with. Aristocrat and Marina were patient as I test drove 6 different cars over 3 visits and never tried to pressure me into a deal. Marina was very receptive to my preference of email conversation and spent hours of her time working up different deals and possibilities for me including showing me specifics of deals that other car dealers try to hide. The dealership itself was very laid back (a good thing) and full of different amenities such as drinks at the service department, cookies up front, and the typical fun VW decals and slogans all over the place. Was very comfortable with the dealer and Marina as the specific salesperson that helped us. I have a VW dealership within 20 min of my home but drove 3 hours round trip (twice in one weekend) to do this deal with Aristocrat due to almost feeling "at home" when walking into their place. If in the market for a VW, in the Orlando area, I would highly recommend skipping the dealer that is always on TV and going to Aristocrat where they spend their "TV Time" working to make customers happy. More

Aristrocrat was a great experince. Michele Chrzaszcz was one of the best informed sales persons I have ever known. At delivery, she asked if we wanted her to set up Bluetooth for us. We said we think our o one of the best informed sales persons I have ever known. At delivery, she asked if we wanted her to set up Bluetooth for us. We said we think our old cell phones didn't have Bluetooth. In a few minutes she had Bluetooth set up!! Amazing! And a air conditioned service bay, cookies and popcorn! WOW! And a great price on our Jetta Sportwagen TDI. I would tell antone to go see Aristrocrat. More

After visiting 4 other VW Dealers, I checked with Aristocrat and made a deal over the phone. There were no games. No bait and switch like the other dealers. They were fantastic! Aristocrat and made a deal over the phone. There were no games. No bait and switch like the other dealers. They were fantastic! More

Product knowledge, responsiveness, professionalism all excellent. We were in and out of the dealership within about 2 hours. Most of the conversation was over the phone and email. This dealership is ver excellent. We were in and out of the dealership within about 2 hours. Most of the conversation was over the phone and email. This dealership is very up to date on how to do business in the tech saavy world. More