Napleton's Volkswagen of Sanford

Ernie was the best. Very straight forward, no frills no nonsense. Worked hard and got us a great deal for a great car. Would definitely recommend Ernie and Aristocrat to anyone else in the market for a new nonsense. Worked hard and got us a great deal for a great car. Would definitely recommend Ernie and Aristocrat to anyone else in the market for a new car. Ernie is definitely an asset to Aristocrat, Thanks Ernie! More

This is our third time buying a vw from aristocrat. We keep coming back because not only do we love the cars but also because the service is outstanding. David Navarro did an amazing job. Thank you to al keep coming back because not only do we love the cars but also because the service is outstanding. David Navarro did an amazing job. Thank you to all for making this a great experience once again.\ Claudia and David More

I bought a CPO vehicle from this dealer, at the time of purchase a Due Bill was made for some issues including cleaning. I took delivery of the car and returned another day to have some work done and to ha purchase a Due Bill was made for some issues including cleaning. I took delivery of the car and returned another day to have some work done and to have it cleaned. After waiting for a really long time (3 hours +/-) the car was returned I was told it needed some parts and that it was clean. I took one look at it and knew the carpets had never been touched. I asked about cleaning and was told I could pay for them to be cleaned and come back another day and that I would be contacted. To this day 5 weeks later I have never been contacted. Never been offered anything from this dealer. I have been in contact with VWOA to force the car to be cleaned, to get floor mats under the CPO, to inform them some items were not new that are on the paper work as being new. Now VWOA has been nice, but I have owned this car for 44 days and have been able to drive it for 25 days. The missing days are because it was in and out of two dealers. Upon investigation, I found there were deceptive and possible fraudulent sales practices, not because of actions by the sales staff but because of the lack of care,effort, passion, etc of the service technician that inspected the car. Make sure you cross your T's and dot your I's when buying or having service done here. More

Came in just expecting to test drive, get a quote, and move on like my past experience at dealerships for the past month, but the constant competitiveness of price dropping without any pressure was enough move on like my past experience at dealerships for the past month, but the constant competitiveness of price dropping without any pressure was enough that I wanted to do business at the dealership. I left feeling like I got a good deal and didn't feel that 'shopper's regret'. More

Billy Stewart and Aristocrat VW have consistently met my high expectations for customer service, accuracy, and transparency over the years on multiple vehicles purchased through them. I would highly recomm high expectations for customer service, accuracy, and transparency over the years on multiple vehicles purchased through them. I would highly recommend Aristocrat and Billy for anyone in Central Florida seeking a new or used vehicle. More

I have delt with Aristorcat Volkswagen for over 20 years. and in all that time I have not had a bad experiance wheather buying a new car or haveing maintaince performed on my cars. The staff has always been and in all that time I have not had a bad experiance wheather buying a new car or haveing maintaince performed on my cars. The staff has always been helpful and willing to go the extra mile to solve an issue. More

As several others have stated, the games, scams, bait and switch, appallingly poor customer service issues that you have experienced will not happen here. My wife and I moved here from another state and thin switch, appallingly poor customer service issues that you have experienced will not happen here. My wife and I moved here from another state and things just happen differently here. IE price of car - total for trade then figuring sales tax from that (20,000-10,000=10,000 10,000x1.06=10,600) and the fact that you pay the dealer for your plate and you can wrap that up into the loan. I have never experienced this before and they walked me through it, slowed down and explained or speed up when I was completely understanding. Our Routan which we know is a Chrysler product is exactly what we were looking for. These things sell fast I have pasted up about 6 in the last few months. I was able to get this one because of the flexibility of this dealer. They let me put a deposit on the car to hold it. Mean while my wife gave birth to our second son. and they were flexible with her having to care for the two boys while I looked the car over, we test drove it, went to eat and came back and signed everything. We had to play switch a roo with the kids as we were needed to sign or ask questions. The questions we had were answered quickly,honestly and sincerely. I felt really bad about keeping Michele past closing, it takes way more time to do the simple things in life with kids but she was understanding and I was trying to hurry. A+++++++++ experience with this dealer. They beat my pre-approved rate by 0.5% and got the entire loan bought. THANKS AGAIN! More

I started looking for a car for my daughter over a month ago and was getting so tired of the same old thing at the dealerships I visited. No clear answers and a lot of run around. While looking on line at n ago and was getting so tired of the same old thing at the dealerships I visited. No clear answers and a lot of run around. While looking on line at new cars I happened upon Aristocrat Volkswagen and saw they had some great specials. I got lost going there, but when I found the dealership I was greeted by a friendly and non aggressive salesman. Typically when i drive up to a dealership I see about 5 salesman hanging around and it just makes me uneasy, wondering which one is mine. Anyhow, the experience at Aristocrat with Angel was so easy and up front, i started to compare the other dealerships I visited after to them, and they couldn't even come close. In the end I just purchased a new Jetta for my daughter and I feel like I got a great deal. Angel also walked through, step by step all the features of the car with my daughter. The whole process was made easy and I look forward to purchasing another car from them in the future! More

Angel Lavergne was informative, responsive and personable. He made my car buying experience a pleasurable one. If you are seeking to buy or lease a vehicle, Angel is your man! personable. He made my car buying experience a pleasurable one. If you are seeking to buy or lease a vehicle, Angel is your man! More