Napleton's Volkswagen of Sanford

We have been looking for a car for a while and none of the cars or dealerships felt "right" until we discovered the VW Eos! Then came the job of negotiating for the car and the trade-in of our old car. the cars or dealerships felt "right" until we discovered the VW Eos! Then came the job of negotiating for the car and the trade-in of our old car. We started the process at a dealership closer to where we live (no named but it was east of Sanford) and we did not have a satisfactory experience. So we called Aristocrat and talked to Michele Chrzaszcz and felt very comfortable with her. We made the trip to Sanford and are so glad we did! We liked the casual, friendly atmosphere at Aristocrat, something you can only find in a family run business. Michele got right down to business; no bait and switch techniques we experienced at other places. She told up right up front what the costs would be and gave us what we asked for in trade-in. We saved thousands of dollars and did not have to go through the uncomfortable games of other dealerships. We decided to lease and she explained it clearly and accurately. She also really knows her cars.... knowing what each button and gadget does on the car. When I called a few days after delivery of the car she cheerfully answered some additional technical questions I had. I would highly recommend a visit to Aristocrat! Ask for Michele! More

Went in to buy a used vehicle in the lower price range:: They had several on the lot and after looking at them decided to test drive a couple. Michele checked in with the service manager and found that one They had several on the lot and after looking at them decided to test drive a couple. Michele checked in with the service manager and found that one vehicle was not worth salt. She informed me that the car had many issues and after that took it off the for sale lot. I really appreciated this because the vehicle needed is going to transport a couple of young children. I don't know if many sales people would ever dream of doing such but Michelle informed me that theirs is a family owned business and values each and every customer no matter what they might be spending on a vehicle. Simply put just an awesome person/dealership to deal with. Thanks More

I initially spoke to this dealer about a used CC they I initially spoke to this dealer about a used CC they were selling and from the first conversation until we finally had a deal, on a different car ( I initially spoke to this dealer about a used CC they were selling and from the first conversation until we finally had a deal, on a different car (new one) a couple months later, the person I dealt with, Marina Jovic, was probably the most pleasant and understanding salesperson I have ever had the pleasure of working with. Aristocrat and Marina were patient as I test drove 6 different cars over 3 visits and never tried to pressure me into a deal. Marina was very receptive to my preference of email conversation and spent hours of her time working up different deals and possibilities for me including showing me specifics of deals that other car dealers try to hide. The dealership itself was very laid back (a good thing) and full of different amenities such as drinks at the service department, cookies up front, and the typical fun VW decals and slogans all over the place. Was very comfortable with the dealer and Marina as the specific salesperson that helped us. I have a VW dealership within 20 min of my home but drove 3 hours round trip (twice in one weekend) to do this deal with Aristocrat due to almost feeling "at home" when walking into their place. If in the market for a VW, in the Orlando area, I would highly recommend skipping the dealer that is always on TV and going to Aristocrat where they spend their "TV Time" working to make customers happy. More

Aristrocrat was a great experince. Michele Chrzaszcz was one of the best informed sales persons I have ever known. At delivery, she asked if we wanted her to set up Bluetooth for us. We said we think our o one of the best informed sales persons I have ever known. At delivery, she asked if we wanted her to set up Bluetooth for us. We said we think our old cell phones didn't have Bluetooth. In a few minutes she had Bluetooth set up!! Amazing! And a air conditioned service bay, cookies and popcorn! WOW! And a great price on our Jetta Sportwagen TDI. I would tell antone to go see Aristrocrat. More

After visiting 4 other VW Dealers, I checked with Aristocrat and made a deal over the phone. There were no games. No bait and switch like the other dealers. They were fantastic! Aristocrat and made a deal over the phone. There were no games. No bait and switch like the other dealers. They were fantastic! More

Product knowledge, responsiveness, professionalism all excellent. We were in and out of the dealership within about 2 hours. Most of the conversation was over the phone and email. This dealership is ver excellent. We were in and out of the dealership within about 2 hours. Most of the conversation was over the phone and email. This dealership is very up to date on how to do business in the tech saavy world. More

Michele was great to work with and the nicest person! Helped us out 100% and I couldn't be more happy with my experience with her and Aristocrat VW. Thank you! Helped us out 100% and I couldn't be more happy with my experience with her and Aristocrat VW. Thank you! More

Multiple excellent sales experiences--straightforward and no nonsense approach. Makes appropriate recommendations for models and budget. Vehicle service is always topnotch. Easy to schedule and knowledgable. no nonsense approach. Makes appropriate recommendations for models and budget. Vehicle service is always topnotch. Easy to schedule and knowledgable. More

Words cannot describe the amazing customer service of Mr. Duane Bliss. His professionalism was second to none, but what made him stand out above all others was his patience and dedication. I must have called Duane Bliss. His professionalism was second to none, but what made him stand out above all others was his patience and dedication. I must have called him a dozen times with questions and changes. It was a challenge for me to get into my dream car (a Beetle) and Duane went above and beyond all expectations to find me a way. My old vehicle didn't run and I lived over an hour away. Duane offered to provide transportation for me and stayed a couple of hours past his scheduled work day to get me into my car.Everyone at that dealership was so very friendly and helpful. I was very nervous about buying a car on my own for the first time, and really wasn't familiar with the whole process. Duane and the others made this such a positive experience. I will be a life-long customer of Duane's and of Aristocrat Volkswagen and highly recommend them to everyone! More

From the moment we walked into the door, until the moment we drove off of the lot in our new Jetta (four days later!) we never felt pressured or uneasy about the decision we were making. Tom has been fantast we drove off of the lot in our new Jetta (four days later!) we never felt pressured or uneasy about the decision we were making. Tom has been fantastic to our family through three purchases now, and we are always confident we are getting the best deal. We are done making mistakes going to other local dealerships because the service we receive at Aristocrat is enough to make us always want to be in a Volkswagen. More