Napleton's Volkswagen of Sanford

I either visited or was in contact with all Volkswagen dealers in the state of Florida in search of the best Certified 2010 VW Jetta I could find. I was a cash customer and could act quickly on a vehic dealers in the state of Florida in search of the best Certified 2010 VW Jetta I could find. I was a cash customer and could act quickly on a vehicle, or wait it out for the perfect opportunity. David Navarro and his staff came up with the right car at the right price!! Our 2010 Jetta looks and drives like new. There were also lots of other nice cars on the lot to choose from. Working with David was the best sales experience I had with any dealership. He was knowledgeable and courteous. The environment at Aristocrat Volkswagen was warmer and less "corporate" than most too. More

Ernie was very friendly and helpful. He answered all of our questions and was very knowledgeable about not only the car, but history of the brand and various engine types. Any button on the car I was unfam our questions and was very knowledgeable about not only the car, but history of the brand and various engine types. Any button on the car I was unfamiliar with, he explained it's function and gave us a demonstration. The test drive was comfortable, and a good distance. I got a good feel for the car and was able to xxxxx it's visibility and blind spots. I had done a lot of research online before coming here. I looked at the supply of no less than a dozen dealerships, so I drove in with two specific cars in mind. That made the whole process easier for both of us. I wasn't so much looking for a car as I was seeing if the one I wanted already met my standards. In fact, not only was the car what I wanted, it had two extra things I didn't expect: a sunroof, and alloy wheels! It was perfect!! During the signing, the showroom was cool, relaxing and quiet. Ernie offered us water right off the bat, which was good, because it's August in Florida and outside was miserably hot. They made fresh chocolate chip cookies, so not only were they delicious ( I had two) but the whole place smelled great! More

Its going to be hard for me to write a comprehensive review, folks. Why? Because it's more of the same from these guys: Aristocrat was the easiest, most stress-free car purchasing experience I've ever h review, folks. Why? Because it's more of the same from these guys: Aristocrat was the easiest, most stress-free car purchasing experience I've ever had (and I've owned a fair share of new vehicles, three to be exact). From the time I sent the dealership an e-mail indicating interest in a GTI to the moment I drove off the lot, I was treated with nothing but respect and integrity. I arrived at 0900 sharp just as the sales team was arriving, and from the first moment on David was with me every step of the way and through every piece of documentation and every question. He had all of his paperwork prepared. He had the vehicle detailed, clean, and ready for a test drive. He had my trade-in appraised in a timely manner. Most of all, the sale brokered between myself and Aristocrat was the best kind of deal you can have in the auto industry: A FAIR ONE! They never tried to include bogus fees or charges; David was able to explain each and every item on the sales listing promptly and confidently, and he never ONCE shied away from the misunderstood 'dealership fee.' He seemed to genuinely care that purchasing a vehicle is a huge financial event, but also one that should be as stress-free and enjoyable as possible. I spent roughly three-and-a-half hours in the dealership, which is pretty short compared to previous purchases. Most of the wait was due to meticulous review of all forms requiring a signature. Aristocrat seems to favor the 'do it once, do it right' philosophy, and only two documents needed to be adjusted. The whole process, from pen-on-paper to keys-in-hand, was maybe 15 minutes. I would absolutely recommend this dealership to anyone wanting a VW. I would absolutely purchase another vehicle from them again. If you want a new Vee Dub, go to these guys first. End of story. More

My husband & I had been looking into buying a Volkswagen Jetta TDI for him to commute back & forth to work. We spent 3 hours at a David Maus Volkswagen dealer in Orlando, we had found a 2012 Vol Volkswagen Jetta TDI for him to commute back & forth to work. We spent 3 hours at a David Maus Volkswagen dealer in Orlando, we had found a 2012 Volkswagen Jetta TDI with 20,000 miles that was listed for $23,500. We were in the process of trying to negotiate or playing what I like to call " The RED PEN GAME" going back & forth between our salesman & the finance manager until the finance manager finally came out to speak to us in person. He told us our offer was "Ridiculous"!! & proceeded to tell us that they could not come down in price on the TDI since they are really hot right now. I told him that I found a 2012 used VW TDI at Aristocrat VW in Sanford that was identical to the car we were interested in buying from them that only had 10,000 miles & asking price was $23,900. He tried to argue that the extra miles do not matter on a VW TDI & told me that they were not desperate to sell a car.... so on that rude note we told them that we were not desperate to buy a car either!!! We finally had enough & we ended up leaving on a bad note (we were never even offered water during the entire 3 hours we were there). My husband had to go back to work & decided to give up looking but I was determined to keep looking for a VW TDI for my husband. I called Aristocrat VW in Sanford & was greeted by David Navarro on the phone, I told him that I was interested in the used 2012 VW TDI that he had on his lot & to please get the vehicle ready for a test drive and that I would be there shortly. Once I arrived he had the vehicle ready & greeted me outside to go for a test drive. He was so helpful & did not haggle with me & used fact based selling to provide me with the information I needed to decide on a vehicle. I ended up test driving 2013 Volkswagen Jetta TDI which had just so happened to be reduced in price as old inventory from $25,000 to $21,500 which was comparable in price to the used 2012 VW TDI that I originally came in to test drive... Long story short I decided to go with the 2013 Volkswagen Jetta TDI!!! Everyone on the staff was so friendly & helpful at the dealership!!! We were offered cookies, popcorn & something to drink!!! I was also impressed with the detail job they did on our new car, the detailer spent over 3 hours on our new car & did a showroom finish!!! By the time my husband got off of work he was surprised to arrive at the dealership with his new car waiting for him, the car was immaculate, all the required paperwork had been prepared only awaiting his signature & my husband could not of asked for a better end to a stressful day!!! I told David Navarro that this was my husbands first brand new car, he went the extra mile & gave us both a T-shirt to make the occasion even more special!!! He took the time to show us hands on how to use all the features in our new car & how to operate for more efficiency. And if that wasn't good enough David Navarro even called us back in the next day since they got us an even lower rate on our loan, we went from a 3.49% down to a 2.99% interest rate!!! I mean... WOW!!! In what world does that happen!!! Our overall experience was fantastic, from the customer service, the detail work on our new car, the friendly down to earth environment and the great price on our new 2013 Volkswagen Jetta TDI!!! It was a wonderful overall experience!!! I will absolutely recommend Aristocrat Volkswagen in Sanford to all my friends & family!!! A special thanks to David Navarro for taking great care of us & to the entire Aristocrat Volkswagen family for making this a wonderful car buying experience!!! I would recommend Aristocrat Volkswagen to anyone looking for a great, friendly, no pressure car buying experience!!! More

I walked into this dealership on the recommendation of a friend looking for a used Volkswagen Jetta diesel . I was greeted by David Navarro after looking at several cars on the lot. He explained that he had friend looking for a used Volkswagen Jetta diesel . I was greeted by David Navarro after looking at several cars on the lot. He explained that he had two used ones on the lot and ask if I wanted to drive one . I chose a 2011 Jetta diesel. David took the time to explain all the controls before the drive . After the drive he had my car appraised and we sat down to talk about terms. David explained what the payments would be but also figured the payments on a new 2013 Jetta diesel . there was only a few dollars difference so I purchased the new one. David Navarro was the most knowledgeable, friendly and professional car sales person that I have ever dealt with and that is saying something since I am 66 years old and have bought many cars. There was never any pressure to buy. David made me feel right at home from the start. Aristocrat Volkswagen and David Navarro worked hard to make the deal happen. Everyone was very friendly and helpful. The building was very clean and well organized . They have complimentary snacks and a computer room you can use while waiting on your car to be serviced. I highly recommend Aristocrat VW and David Navarro. More

It was a no pressure sales and made you feel welcome and not just a dollar sign. I'll buy all my VW's at this location. not just a dollar sign. I'll buy all my VW's at this location. More

I was eagerly seeking a car within a certain price range and mileage. David listened to my requirements for a car and found the perfect match within my price range. David was honest and not pushy but gave and mileage. David listened to my requirements for a car and found the perfect match within my price range. David was honest and not pushy but gave me all the information to make an informed decision. David's commitment to quality was evident from the time I walked into the dealership until I went to pick up my beautiful Mercedes with low mileage and in impeccable condition. My overall experience was great! David provided the optimum customer service and seek to develop a relationship with his customers. Thanks David! Pauline More

My experience at Aristocrat Volkswagon was great! David My experience at Aristocrat Volkswagon was great! David Navarro got me into the vehicle I wanted at the price I wanted. I really appreciated the str My experience at Aristocrat Volkswagon was great! David Navarro got me into the vehicle I wanted at the price I wanted. I really appreciated the straight forward approach and timely fashion of the deal. David had everything set up previous to me arriving to pick up the vehicle, I was literally in and out in 20 minutes. Overall it was a great experience and I would recommend Aristocrat and David to anyone! Thanks again, loving my new vehicle! More

Let me start out by saying David Navarro in sales was exceptional! Not only did he help with the sale of the car but throughout my worst experience with this dealership when dealing with the service dep exceptional! Not only did he help with the sale of the car but throughout my worst experience with this dealership when dealing with the service department. I have absolutely no complains about him. I leased my Jetta on 6/22/13. At that time my vehicle had 11 miles on it. That same night I had to return my vehicle as they found a defective piece in the engine. I pickup my car4 days later. I contacted the service department 2 days later to complain about an alignment issue as well as the certain button functions inside the vehicle. I could not drop my vehicle until July 16 as I was going on vacation for 2 weeks. I dropped off my vehicle the morning of July 16 and spoke with Glenn (service advisor) who was totally useless. I received a call within 45 minutes from Robert (service manager who was filling in that day from the East Orlando dealership) stating that nothing was wrong with my vehicle. I picked up my car on July 17.... On July 19 I noticed ants coming out of the air conditioning vents and was mortified. I contacted the service department again for this issue and dropped my vehicle off on July 20 with Jamie (service advisor). My car had been sitting on the lot for 5 days and no one and I mean no one called me to give me a status on my vehicle until I called Jamie (service advisor) on July 25 to see what was going on with my car. I am extremely disgusted with the service department as they have no consideration for the customer. This dealership has had my car 3 times in their service department within a month and its a brand new vehicle. Unfortunately, I will never ever return to this dealership for business and will never recommend them to anyone else...... More

Joe was great. The complete opposite of the stereotypical pushy car salesmen. He immediately recognized that I had been researching GTI's for several months and quietly let me explore during the test drive, pushy car salesmen. He immediately recognized that I had been researching GTI's for several months and quietly let me explore during the test drive, every so often offering insight. We visited a nearby dealership for a test drive of a different make and were immediately grossed out by how the pushy desperation of the salesmen and then his intimidating manager tried to sell us something we obviously were not interested in. The entire process at Aristocrat was seamless and easy. I recommend anyone interested in a VW visit here first. They also had the greatest selection of manual transmission GTI's within 50 miles. More