Napleton's Volkswagen of Sanford

My experience at Aristocrat Volkswagon was great! David My experience at Aristocrat Volkswagon was great! David Navarro got me into the vehicle I wanted at the price I wanted. I really appreciated the str My experience at Aristocrat Volkswagon was great! David Navarro got me into the vehicle I wanted at the price I wanted. I really appreciated the straight forward approach and timely fashion of the deal. David had everything set up previous to me arriving to pick up the vehicle, I was literally in and out in 20 minutes. Overall it was a great experience and I would recommend Aristocrat and David to anyone! Thanks again, loving my new vehicle! More

Let me start out by saying David Navarro in sales was exceptional! Not only did he help with the sale of the car but throughout my worst experience with this dealership when dealing with the service dep exceptional! Not only did he help with the sale of the car but throughout my worst experience with this dealership when dealing with the service department. I have absolutely no complains about him. I leased my Jetta on 6/22/13. At that time my vehicle had 11 miles on it. That same night I had to return my vehicle as they found a defective piece in the engine. I pickup my car4 days later. I contacted the service department 2 days later to complain about an alignment issue as well as the certain button functions inside the vehicle. I could not drop my vehicle until July 16 as I was going on vacation for 2 weeks. I dropped off my vehicle the morning of July 16 and spoke with Glenn (service advisor) who was totally useless. I received a call within 45 minutes from Robert (service manager who was filling in that day from the East Orlando dealership) stating that nothing was wrong with my vehicle. I picked up my car on July 17.... On July 19 I noticed ants coming out of the air conditioning vents and was mortified. I contacted the service department again for this issue and dropped my vehicle off on July 20 with Jamie (service advisor). My car had been sitting on the lot for 5 days and no one and I mean no one called me to give me a status on my vehicle until I called Jamie (service advisor) on July 25 to see what was going on with my car. I am extremely disgusted with the service department as they have no consideration for the customer. This dealership has had my car 3 times in their service department within a month and its a brand new vehicle. Unfortunately, I will never ever return to this dealership for business and will never recommend them to anyone else...... More

Joe was great. The complete opposite of the stereotypical pushy car salesmen. He immediately recognized that I had been researching GTI's for several months and quietly let me explore during the test drive, pushy car salesmen. He immediately recognized that I had been researching GTI's for several months and quietly let me explore during the test drive, every so often offering insight. We visited a nearby dealership for a test drive of a different make and were immediately grossed out by how the pushy desperation of the salesmen and then his intimidating manager tried to sell us something we obviously were not interested in. The entire process at Aristocrat was seamless and easy. I recommend anyone interested in a VW visit here first. They also had the greatest selection of manual transmission GTI's within 50 miles. More

We have bought or leased a total of 5 VW's in the last 7 years from this dealership. Each time Ernie has made the experience completely streamlined and pleasant--all we have to do is call him, explai last 7 years from this dealership. Each time Ernie has made the experience completely streamlined and pleasant--all we have to do is call him, explain what we're looking for and he takes care of the rest. There is never a price issue and even the credit app is all handled ahead of time. More

Michele was WONDERFUL! My least favorite place to visit Michele was WONDERFUL! My least favorite place to visit has always been a dealership but my opinion has changed since the first time that I spoke wi Michele was WONDERFUL! My least favorite place to visit has always been a dealership but my opinion has changed since the first time that I spoke with Michele. She was very professional and patient with all of the questions and concerns that I had about the different vehicles. She was very concerned and focused on meeting my needs. In past experiences I have spent the what seemed like the whole day buying a car but not at Aristocrat. I told Michelle what I could afford and she made it happen;-) She had the quote prepared and sent out prior to test driving the car. I went back the next day to purchase the vehicle and was out within an hour! I love people that respect your precious time;-) More

Excellent experience with Michelle and Kenny help me with the uhaul to load the mini on a flat bed. Michelle was very upfront and honest. Always answered emails And texts In a timely manner. Kenny came to the uhaul to load the mini on a flat bed. Michelle was very upfront and honest. Always answered emails And texts In a timely manner. Kenny came to uhaul with me and loaded the mini for me he was better than the people at uhaul. More

Fast and courteous service. David was a big help and had my needs and wants filled quickly. This is the second car I have purchased from the dealership and I plan on going back in the future. my needs and wants filled quickly. This is the second car I have purchased from the dealership and I plan on going back in the future. More

Purchased a 2012 left over from Billy. He was a very no pressure sales rep who I felt very comfortable with. I strongly recommend anyone to work with Billy Stewart. pressure sales rep who I felt very comfortable with. I strongly recommend anyone to work with Billy Stewart. More

Kenny Radosevich was a great sales associate to work with. He was very informative and helpful in our car buying experience. The dealership did what they could to get us into the car we wanted! All arou with. He was very informative and helpful in our car buying experience. The dealership did what they could to get us into the car we wanted! All aroun great service! More

My experience with David was amazing. He replied promptly to my Internet inquire and was willing to work with me over the Internet instead of forcing me to go to dealership for quote. Friendly and eager to h to my Internet inquire and was willing to work with me over the Internet instead of forcing me to go to dealership for quote. Friendly and eager to help. Will definitely recommend him to friends. More