Napleton's Volkswagen of Sanford

Extraordinary, José was very professional and helped us change cars! We are very happy with our new car! Thx Jose change cars! We are very happy with our new car! Thx Jose More

I recently visited Napleton’s Volkswagen, Sanford, FL for a warranty issue on my Passat R-line. I had the pleasure of interacting with Jacob in the service department. His exceptional customer service left a a warranty issue on my Passat R-line. I had the pleasure of interacting with Jacob in the service department. His exceptional customer service left a lasting impression on me. From the moment I arrived, Jacob was attentive, friendly, and knowledgeable. He coordinated a local drop off/pick up with Joey (who was amazing) the shuttle driver while my car was being fixed. The service was completed promptly, and Jacob kept me informed throughout. I appreciated his attention to detail and commitment to getting the job done efficiently. I have a VW dealership closer to my home, it’s worth driving the extra mile for the service I received at Napleton’s in Sanford! -Erica More

Good place to buy car. Tony helped me get into a low miles car I enjoy it Tony helped me get into a low miles car I enjoy it More

I have purchased two of my Volkswagens from Napleton's and I'm so excited to be working on my 3rd! They work with what money you have, and where you need to be on payments! Can't wait for my new Jetta!! and I'm so excited to be working on my 3rd! They work with what money you have, and where you need to be on payments! Can't wait for my new Jetta!! More

The salemen was awsome with no sale pressure, he did everything with a big smile. everything with a big smile. More

On 1-31-24 I purchased a 2020 Lexus LS 500 from this dealership and the 4 wheels has "road rash/curb scrapes" so as part of my deal I received a "we owe" from the dealership to have the 4 wheels repaire dealership and the 4 wheels has "road rash/curb scrapes" so as part of my deal I received a "we owe" from the dealership to have the 4 wheels repaired. The person assigned to do the repair said he was unable to do it bc the wheels were chrome so I spoke with my salesperson who spoke with management who offered a $350 check to be sent to me instead. To date, I still have not received this check (over 60 days now), I have made over 20 texts and numerous calls and left voicemails. Please be aware of this dealership and these unscrupulous business practices. I am now trying to contact the dealer to initite the arbitration process to settle this unresolved issue. Worst experience I've ever encountered at a dealership. More

Jacob was amazing, he listened to our concerns and was able to fully address all of them. With his upbeat attitude and knowledge of our car, he was able to get everything done in a time frame that fit our able to fully address all of them. With his upbeat attitude and knowledge of our car, he was able to get everything done in a time frame that fit our busy travel schedule. As always it is the customer service with Volkswagen that brings us back to Volkswagen when purchasing a new car. More

Fast, easy and professional. I would buy from them again. I would refer a friend. I would buy from them again. I would refer a friend. More

This is our third car we've purchased from this dealer and are never disappointed with the service received. Andrew Pope was super helpful in getting us the car we wanted and went out of his way to make s and are never disappointed with the service received. Andrew Pope was super helpful in getting us the car we wanted and went out of his way to make sure we were taken care of. Would definitely recommend to anyone to do business with Andrew and the team at Napleton's VW in Sanford, FL More

Mat helped me throughout the process of my car in a very efficient and super friendly way. Everything flowed super easy and without problems. efficient and super friendly way. Everything flowed super easy and without problems. More