Napleton's Volkswagen of Sanford

I cannot express how happy I am with my overall experience at Aristocrat VW of Sanford and more importantly Michele! I was in a bit of a pickle with my previous car and Michele went to work finding experience at Aristocrat VW of Sanford and more importantly Michele! I was in a bit of a pickle with my previous car and Michele went to work finding a way to get me out from under the mess I was in and into a new car. My new Passat is so fantastic and a joy to drive! Michele's selection of this car for me is perfect for my lifestyle and fits me, 2 kids, and my tall husband! I thought for sure because of the situation I was in with my previous car I would have to sacrifice the luxury amenities I was used to but I was very pleasantly surprised that the Passat had everything and more that my old car had. Im thinking going forward I may be a lifer VW driver and a forever customer to Michele! Thank you so much Michele and VW you are fantastic! More

I began as an internet customer by making an inquiry on a specific vehicle. David Navarro's responses to me were timely and appropriate. Contact between myself and the dealership was either through phone o specific vehicle. David Navarro's responses to me were timely and appropriate. Contact between myself and the dealership was either through phone or e-mail. I was not nagged, but when I had questions, they were answered in an appropriate timeframe. I asked for a selling price and was given what I thought was a very competitive one, based on my calculations in terms what is an reasonable profit for the dealer to make. Once at the dealership, I test drove the car and was able to get another $200 off the sales price. Overall, it was the least irritating of auto buying experiences that I have had in a long time. More

Thanks- I love my new Jeep! David was readily available via phone conversation, text and email. Dealership was able to be flexible with price of vehicle. via phone conversation, text and email. Dealership was able to be flexible with price of vehicle. More

He was awesome, he knew exactly what i wanted and made the deal nice and easy. I would tell anyone to go to him cause hes great at what he does. the deal nice and easy. I would tell anyone to go to him cause hes great at what he does. More

While shopping for my 2013 VW CC White R-Line, the dealers in Miami would keep stalling stating that there was no more white models and wanted me to compromise on the color so they can make the sale. dealers in Miami would keep stalling stating that there was no more white models and wanted me to compromise on the color so they can make the sale. They spent 3 days negotiating price with me just to tell me they could not provide a white model without charging a ridiculous transportation fee. So on the way home, I phoned into Aristocrat VW in Sanford, FL just 30 minutes before they closed. David Navarro was kind enough to physically check if the keys for the white CC R-Line where still available. After confirming the car I wanted was still available I offered my buying price, they accepted and the rest is history. David's professional and friendly demeanor left me at peace with my decision to buy a car more than 300 miles away from home. The next morning I was diving from Miami to Sanford, FL with a smile on my face. But their great service did not stop there. They knew I drove in from far so they had most of the paperwork ready when I arrived. I was driving out of the dealer and back home in my brand new white 2013 VW CC R-Line by noon. I've never had such a great experience buying a car in my life. Great price, friendly staff, and prompt efficient work. What else can you ask for? More

David was great to work with. He got us out of the dealer in a timely manor. David was straight forward and worked with us on price. dealer in a timely manor. David was straight forward and worked with us on price. More

I've purchase six VW vehicles since 2005 and have always felt that I was well taken care of. The staff at Aristocrat is professional from the front end to the back. I recommend this dealership to an always felt that I was well taken care of. The staff at Aristocrat is professional from the front end to the back. I recommend this dealership to anyone in the market for a new or used car. More

I went in to Aristocrat VW to buy a new GTI, we where promptly greeted by David Navarrow with patient and honest service. The sales crew gave me a great price the first time without any negotiating and a promptly greeted by David Navarrow with patient and honest service. The sales crew gave me a great price the first time without any negotiating and a great offer on my trade. I will highly recommend Aristocrat VW to any one looking to buy and I will give them David Navarro's info for first class service. I am one happy owner of a brand new GTI!!! More

We did our research and knew what car we wanted before I contacted Aristocrat. I submitted a request for a price on a car we saw on line and David called us back promptly. He was courteous and helpful. W contacted Aristocrat. I submitted a request for a price on a car we saw on line and David called us back promptly. He was courteous and helpful. We completed negotiations over the phone. We had taken our Trade to CarMax prior to visiting Aristocrat and had a written commitment from them for what they would pay us for our car. 1st offer from Aristocrat's Used Car Manager came in $500 lower than what CarMax had offered us the day before. My husband said no, you either match the offer we have in writing or we won't sell you our car. You'll make thousands reselling it. Their Used Car Manager decided to play hard ball so his 2nd offer was $300 lower. My husband told David, the Used Car Manager had 5 minutes to make this right. It took David, his Manager and the Dealership's General Manager to convince the Used Card Manager to give us the amount we deserved for our Trade. David apologized for the Used Car Manager's behavior. David was so professional. If we were just rating him, our Overall Experience would have been GREAT but their Used Car Manager soured our experience. If it weren't for David our rating would have been much lower than GOOD. More

We had a wonderful experience at your dealership. Billy Stewart was professional and a wonderful person to work with. We have already recommended him to our family and friends. We feel we paid a fair pri Stewart was professional and a wonderful person to work with. We have already recommended him to our family and friends. We feel we paid a fair price for our new car. The Ersek Family More