Napleton's Volkswagen of Sanford

THEY ARE THE BEST!!! I have purchased automobiles for many years. I must say the experience I had yesterday was the best yet! Ask for Alex Charters, he is awesome! Very I have purchased automobiles for many years. I must say the experience I had yesterday was the best yet! Ask for Alex Charters, he is awesome! Very accommodating and no pressure, Such a wonderful no stress experience!! My sister in law and family have purchased five automobiles from them and recommended them to me. You can't go wrong. I am a happy customer and will recommend them to everyone!!! More

Experience, service and excellent customer service My childhood friend, Nestor Mena is the reason I drove up from Miami, Florida to purchase my 2014 cc. He made the purchase a true positive experience My childhood friend, Nestor Mena is the reason I drove up from Miami, Florida to purchase my 2014 cc. He made the purchase a true positive experience. I was contacted by his team and was helped throughout the process with the highest professionalism and service. I commend Kurt, Duane and the entire crew who mad my trade-in and purchase a truly awesome experience and a pleasure. The only event I missed and for which I will come back is the fishing in the pond adjacent to the dealership. I salute you, Nestor, Kurt Duane and the rest of the crew. More

High level of gratititude to Scott Stroud Love our new Passa We would like to take a moment and a few lines, to express our appreciation to Scott Stroud who is acting sales manager at Napleton's Volkswagen of Sa We would like to take a moment and a few lines, to express our appreciation to Scott Stroud who is acting sales manager at Napleton's Volkswagen of Sanford over the holidays. I was looking to buy my wide (Maureen) a new 2015 VW Passat and had inquired at three other dealerships, I decided to as well call Napleton's VW. We knew the model (SE), color and options we desired, so it was finding the car and a fair price. I called and asked for the sales manager, they put my call to Scott Stroud. Scott was highly professional, very courteous and interested in not just the possible sale, but my wife's high weekly driving mileage. Scott took the time to calculate and explain the advantageous of my wife having the TDI over the gas TSI version to accommodate her driving cost and needs. Scott called us back with a price he could sell us the 2015 Passat and it better than two other prices quotes for the same car! Maureen loves the car and within one week had 926 miles on the car, we are very appreciative of Scott's advice in recommending the TDI Passat. Scott was highly professional form the first call, meeting us there, taking my wife for a good infinitive test drive, expediting his finance department, then a follow up call after three days to see if Maureen was enjoying the car and if she had any questions, very thoughtful and professional follow-through. We are very appreciative of Scott Stroud, Napleton Volkswagen with our experience, we'll be back. Maureen & Jeff Stephens Winter Park, FL. More

Fabulous Customer Service! I'd been trying to buy a new car for a while and kept running into arrogant condescending salesmen. As soon as I met Angel, I knew he was different. I'd been trying to buy a new car for a while and kept running into arrogant condescending salesmen. As soon as I met Angel, I knew he was different. He was smart, quick, funny and treated me with respect. No games. Within the hour I was the new owner of my dream car. Not a day goes by that I'm not thankful! More

DOWNHILL after Aristocrat - DO NOT come to this dealership! I was horrified the first time I walked into this dealership, after the conversion from Aristocrat. Anyone who bought a car from Aristocrat knew it a I was horrified the first time I walked into this dealership, after the conversion from Aristocrat. Anyone who bought a car from Aristocrat knew it as the BEST dealership - the best employees, service staff, etc. It was laid back, comfortable and had that family-owned feel. After being converted to Napleton, all of the wonderful sales and service staff left. It is truly a disappointment after working with Aristocrat to purchase THREE vehicles. I was so turned away by this dealership that I ended my lease 8 months early to get away from VW. The last time i serviced my vehicled, there was a female employee wearing a suit, SCREAMING and using profanity openly toward other employees, and directly in front of children who were in the service waiting area. Another employee shrugged it off as being "normal." What an unprofessional and unpleasant place. DO NOT use this dealership. They have gone from nice and welcoming to dirty vultures who will make you feel uncomfortable the minute you get out of your car. More

The best customer service I have ever gotten. The customer service was amazing. I felt like the representative was trying to get me a fair deal and actually cared about me. Usually dealers just wa The customer service was amazing. I felt like the representative was trying to get me a fair deal and actually cared about me. Usually dealers just want to sell you are but with chisara she wanted to get you car because it was the perfect match for me and my needs. I would recommend this dealer to everyone just because of her. She definitely needs a raise or something. All I can say is thank you to her. She really is a blessing. More

EXCELLENT & FRIENDLY Customer Service Christian Cortez was AWESOME and the maintenance provided to my 2010 VW Tiguan was GREAT as well. I will continue to come here to service my car! Christian Cortez was AWESOME and the maintenance provided to my 2010 VW Tiguan was GREAT as well. I will continue to come here to service my car! More

Absolute Nightmare It's hard to put into words how bad my experience was. I've dealt with Aristocrat Volkswagen many times, and they were always great. Unfortunately, it It's hard to put into words how bad my experience was. I've dealt with Aristocrat Volkswagen many times, and they were always great. Unfortunately, it looks like the Napleton brand has ruined what Aristocrat spent years building. Long story short, I go in to apply for a vehicle, and I was told I would not find out until the next day if I was approved or not - OK, not a problem. I put some money down to hold the vehicle until I find out if I get approved or not. Well, about 14 days later I was told I was not approved. Not a big deal, I understand why I was not approved, but why did I have to call them every day for 14 days to be told no? Every time I called back, I was told ''hang on one second, I'll call you right back and let you know''. I never received that promised call back, not even once. Every other dealership I went to gave me a yes or no answer within a day. So moving on, I wanted a refund for my holding deposit. It took them over a month to cut me a refund check, and even worse, then sent it to my mothers address, in my mothers name, who had absolutely NOTHING to do with my loan. My mother was not on my application, my mother was not present during me filling out the application, and my mother did not give them the deposit. So not only did I have to suffer a month of excuses such as 'the person who signs checks isn't here today' or 'we mailed out the check, I'm not sure why it wasn't delivered yet', they finally mail it out with the wrong name and address, and now my mother has to deal with all this as well. I understand mistakes happen, but the way they play their childish games makes me never want to step foot in their dealership again. I wouldn't go back to Napleton even if they were giving out free cars. More

This was service on my 2014 Passat Service was outstanding and service personnel were very helpful. Car interior got extremely hot while parked & locked during a 99 degree day. I b Service was outstanding and service personnel were very helpful. Car interior got extremely hot while parked & locked during a 99 degree day. I burnt my finger pushing the starting button then attempted to turn on the window washer with the near melted handle and it broke lose. They ordered the part and replaced it. Thank you. More

Great Experience with a great staff! I have been coming to this dealership for 9 years. I keep coming back not only because of the brand, but because of the people and the excellent serv I have been coming to this dealership for 9 years. I keep coming back not only because of the brand, but because of the people and the excellent service. There was a recent change in ownership and to be honest, I was a bit nervous that I would not receive the same service that I had in the past. My new sales associate, Olawale (Wally) not only met, but exceeded my expectations. He was professional, knowledgeable, and personable. He made the car buying experience fun, which it should be. I told him what I was looking for and he delivered. I also had the opportunity to work with Chi Chan and Adam Hopper. Both were extremely professional and fun to deal with. Overall, the car buying experience was stress free and fun. I left the dealership feeling good about my purchase and would definitely recommend Wally, Adam, and Chi to my friends and family. More